Toyota of Lancaster

Excellent service starting with the personnel Toyota reminds through email the clients about the appointments being schedule for the car service and once the car is in the customer service we do n Toyota reminds through email the clients about the appointments being schedule for the car service and once the car is in the customer service we do not have to wait for a long period of time to be serve. The agents are kind and respectful and once your vehicle is being done with the service they give you a courtesy call to pick it up. I believe that the service can improve a little bit more in the aspect of cleaning the car like other agencies do when they give services to their client. I mean washing the car from inside and outside; that is just an idea that will give more outstanding to the Toyota. More

Oil change and inspection First experience with toyota of Lancaster. Trying to call and get questions answered before hand left me on hold and transferred to voicemail. Trying First experience with toyota of Lancaster. Trying to call and get questions answered before hand left me on hold and transferred to voicemail. Trying online chat got me nowhere either. Took a chance and went in early, they were very busy but got the job done. More

Pleasant experience From start to finish, always a pleasant experience at this dealership. Went in to get my car serviced and decided to look at new vehicles while I wait From start to finish, always a pleasant experience at this dealership. Went in to get my car serviced and decided to look at new vehicles while I wait. Troy was amazing and helped me walk away with a 2020 toyota corolla hybrid. Love the attitude and attentiveness they have for their customers. Troy made this an enjoyable experience by not being a pushy salesman and just openly listening to my needs and giving suggestions. Not once did I feel pressured to buy a vehicle which helped my anxiety in making a decision. Also thankful to the service agent that connected me with Troy. Unfortunately I don't remember his name to give him credit. But he was also very nice and listened to my original needs with my previous vehicle and the service needed. More

Great Customer Service As always, Team Toyota of Lancaster performed spectacularly. Friendly and courteous professionals that provide high quality and timely service. Thei As always, Team Toyota of Lancaster performed spectacularly. Friendly and courteous professionals that provide high quality and timely service. Their service continues to evolve...improve. Thank you for a great experience. More

You did not have the parts needed The customer service was great 👍 but they did not have the parts for the work they suggested . They had a convenient waiting room and restaurant The customer service was great 👍 but they did not have the parts for the work they suggested . They had a convenient waiting room and restaurant More

Joey was awsome! This appointment had a dubious start because it was busy and they were running behind.... but Joey saved the day and turned it around and made it my b This appointment had a dubious start because it was busy and they were running behind.... but Joey saved the day and turned it around and made it my best service visit ever! He went out of his way so I could meet my schedule, and did it cheerfully and with vare for this customer. Ten stars for this visit! More

Service was excellent They took care of all my needs in a professional and timely manner, I'll use them again and would recommend to others. Hope this helps.. R.Watts They took care of all my needs in a professional and timely manner, I'll use them again and would recommend to others. Hope this helps.. R.Watts More

Easy Purchase with Fantastic Help I recently ordered a brand new Rav4 Hybrid, but due to the car being newly released, the exact desired model and color were not on site. However, Geor I recently ordered a brand new Rav4 Hybrid, but due to the car being newly released, the exact desired model and color were not on site. However, George gladly let me test drive one of the other Hybrids, and was able to search for the exact color and model I wanted. Jamie handled my financial agreement to help with the pre-order, and was extremely flexible and helpful with my warranty needs and wants, and even found me the best APR deal I could get with my credit. Not once did they rush or pressure me into making any decisions. I still do not have my vehicle yet, but I am excited to finally see it once it arrives, and am very pleased Jamie and George will help to complete the transaction. They have kept me very satisfied, and impressed with the Toyota name so far. More

First service I hit my first five thousand mile service which was just a tire rotation, top off fluids and inspection, the greeter and service advisor were great. S I hit my first five thousand mile service which was just a tire rotation, top off fluids and inspection, the greeter and service advisor were great. Speedy service as well. More