Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Lancaster
Lancaster, CA
5,962 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Filter Reviews by Keyword
By Type
Showing 5,962 reviews
November 15, 2018
Time Waster I went in for a quick tire check because my light came on. They asked if I wanted a full service and I said no because I was short on time. I waited a I went in for a quick tire check because my light came on. They asked if I wanted a full service and I said no because I was short on time. I waited almost an hour and someone came out to tell me they were going to pull out my car because they knew I was short on time. When my car came around I noticed the light was still on so I asked why and they told me they hadn't checked it. I wasted an entire hour for literally nothing. I was furious and all they said was it was my fault because I hadn't made an appointment. If they weren't going to be able to take me they should have told me that BEFORE they took my car back and wasted my time. More
by YVOMIR4
Verified CustomerEmployees Worked With
Not sure
November 15, 2018
The service is good. I guess due to the overwhelming need for service, transportation was somewhat delayed. It is in the interest of the customer to let them know that yo I guess due to the overwhelming need for service, transportation was somewhat delayed. It is in the interest of the customer to let them know that you will be at lunch or otherwise and who to talk with when they arrive if the service member who they saw will not be available. I am very impressed with Stephanie who does eveeything to ensure all queries are resolved before you leave and to make good on her words that she will get something done for you. There is one shuttle that really needs to be cleaned and air fresheners added to it. I do not write this ro offend anyone but so the company can enhance the services rendered. Thank you. More
by LOVINGTOYOTA
Employees Worked With
I don't know their names., Greg Radcliffe, July Puzon, Rey Osuna, Stephanie Santiago
November 15, 2018
Maintenance Quality friendly service. I have gone on to buy three vehicles from this dealer and I have always been given great customer service and that's what ke Quality friendly service. I have gone on to buy three vehicles from this dealer and I have always been given great customer service and that's what keeps me coming back. More
by EVELYNMOOSE
Employees Worked With
Troy Dewater, Jose Martinez
November 15, 2018
Awesome! Took my RAV 4 Hybrid in for the complimentary 2 year/25,000 service. Was in and out in less than one hour, This is the third vehicle that I have had s Took my RAV 4 Hybrid in for the complimentary 2 year/25,000 service. Was in and out in less than one hour, This is the third vehicle that I have had serviced exclusively at this dealership over the last 10+ years. Although I have seldom had even a minor complaint, since the name change the service department has improved quite a lot. Chanin Yescas is always friendly and provides me with the best service experiences I have ever had at this dealership.. More
by Richard W
Employees Worked With
November 14, 2018
The people are nice, the wait time is ridiculous I show up with an appointment for an oil change, and wait over two hours, with no update. They have my car! It’s likeloke I’m held hostage there. I c I show up with an appointment for an oil change, and wait over two hours, with no update. They have my car! It’s likeloke I’m held hostage there. I can walk into jiffy lube without an appointment and be in and out in 30 mins. The niceness of the staff is not worth the wait. I’ve always had an impossibly long wait and I come back because I have the toyota care package, but I honestly don’t care anymore! More
by Blurb13
Employees Worked With
Other Employees :
Tom Grabbit, Rey Osuna, Jose Martinez, Michael Hachey, Max Ciotti, Stephanie Santiago
November 14, 2018
Excellent Always friendly personel and good work quality My Service Advisor Jose Martinez explains in details the services and repairs the vehicle nedds. Many Always friendly personel and good work quality My Service Advisor Jose Martinez explains in details the services and repairs the vehicle nedds. Many times I used the Shuttle, very friendly drivers, thank you. More
by marevalo25
Employees Worked With
Jose Martinez
November 14, 2018
Great experience . Excellent help and great car shopping experience. Will definitely recommend place for car shopping. Real good customer service and very friendly pl Excellent help and great car shopping experience. Will definitely recommend place for car shopping. Real good customer service and very friendly place to stop by. More
by Ralph85
November 14, 2018
Maintenance check Always a great pleasure to be surrounded by professional worker's, great customer service and I'm definitely going to continue recommending you guys t Always a great pleasure to be surrounded by professional worker's, great customer service and I'm definitely going to continue recommending you guys to everyone. More
by O_ZELAYA9
November 14, 2018
No appointment, expect to wait, and wait If you don’t have an appointment, you can expect to wait and wait, and maybe wait some more before you get to a service advisor. I sat in my car in If you don’t have an appointment, you can expect to wait and wait, and maybe wait some more before you get to a service advisor. I sat in my car in the service lane for nearly an hour before meeting with a service advisor. Chanin was working her butt off while her male counterparts spent most of their time on the phone or BS-ing with other workers, they probably only helped 2-3 clients while I waited. Phone calls and paperwork can always wait when you have clients waiting. If North Hollywood wasn’t so far to travel for a 5k service, I’d probably go there. I want to do business in my community, but when customer service fails, you look elseware. I usually use Rey Osuna, or Chanin who are both exceptional. More
by LuvmyPrius
November 13, 2018
Superior Service I truly enjoyed my experience at Toyota Lancaster. My rep, Greg G, did a great job at taking time to understand what I was looking for and steered me I truly enjoyed my experience at Toyota Lancaster. My rep, Greg G, did a great job at taking time to understand what I was looking for and steered me in the direction of the vehicle that was just right for me. Greg did such a great job at providing a superior customer experience that I will direct any friends or family looking for a car to see him at Toyota Lancaster. More
by YK
Employees Worked With
Gregory Grimes
