Toyota of Lancaster

On-time, quick, pleasant. I arrived early for my appointment. I was seen by my appointment time. Service writer was very courteous, thorough and friendly. The shuttle driver I arrived early for my appointment. I was seen by my appointment time. Service writer was very courteous, thorough and friendly. The shuttle driver was very nice. Overall experience was great! More

Max always does a GREAT job! I arrived for a 0700 appointment at about 0700 for my 70,000 mile regular service. There was a long line for appointments, but the staff allowed peop I arrived for a 0700 appointment at about 0700 for my 70,000 mile regular service. There was a long line for appointments, but the staff allowed people with appointments to go ahead into the non-appointment line to get us all started. Max helped find discounts for my service and walked me through what service was and was not needed given that my last service appointment was only at about 65,000. They did the entire job by about 0930 including tire rotation, brake servicing, and normal oil change and checks. I like the new cantina area, although it does not look very professional - doesn't bother me, but that might be an area for review by the management. More

excellent service The staff is always friendly and when it comes to help me out with my car issues they always help me. I been coming here for almost 10 years and every The staff is always friendly and when it comes to help me out with my car issues they always help me. I been coming here for almost 10 years and every year the customer service is always great. Thanks for always be there for us. Frank More

Always Excellent customer Care & Service Love the Customer Care and Service I get at Lancaster Toyota.. Chanin is tha top Service manager I’ve ever encountered. She is so friendly and knowle Love the Customer Care and Service I get at Lancaster Toyota.. Chanin is tha top Service manager I’ve ever encountered. She is so friendly and knowledgeable. She always goes keeps me up to date on what going on with my car. She’s a huge asset to your dealership!!!! More

Great service experience Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. More

Team Work Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right s Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right solution. More

Amazing customer service I normally do not leave reviews but I figure I'll make an exception this time. My Fiance and I have bought 2 vehicles from Toyota of Lancaster in a I normally do not leave reviews but I figure I'll make an exception this time. My Fiance and I have bought 2 vehicles from Toyota of Lancaster in a span of 2 months. Our salesman July Puzon was patient and did everything and beyond to make sure we were comfortable. The GM Sonny and the sales manager Tony Hernandez were also very helpful and welcoming and made this experience easy and as painless as possible. And finally, the finance manager, Maricela!! Let me tell you this woman explained everything we needed to know and all the ins and outs of our contract and was extremely pleasant! She was the last person we needed to see thru out this purchase and I can't thank her enough for making sure that we understood what we were signing. I have bought many cars in the past and these guys are at the top. We will for sure be back when we are in the market again. John & Perry Disclosure: I apologize for my grammatical errors, I'm using a cell phone and doing this while at work. lol More

Knowledgeable and Professional We thoroughly enjoyed our truck buying experience. Matty Finley and Jamie House were very knowledgeable and professional. They made our experience eas We thoroughly enjoyed our truck buying experience. Matty Finley and Jamie House were very knowledgeable and professional. They made our experience easy and low stress. Thank you guys! We appreciate you! More

Very courteous and professional. Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied with the service. More