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Toyota of Lancaster
Lancaster, CA
5,984 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 5,984 reviews
October 11, 2018
Waiting time I had a reservation for 7:30am on Tuesday morning. I arrived at 7:20am and got into the reservation line at the service department. My car was taken I had a reservation for 7:30am on Tuesday morning. I arrived at 7:20am and got into the reservation line at the service department. My car was taken in at 7:50am. I only needed a regular maintenance service. At 10:00am I went to the service agents office to see what was taking so long. He said, "Let me get your paperwork". I have to wonder how long my car had been ready and I had not been informed. Needless to say I am very unhappy with the customer service. More
by STEVETTEM
Verified CustomerEmployees Worked With
Rey Osuna
October 11, 2018
My time wait was a complete lie I went in and for a regular oil change, while waiting they called and told me I needed a cabin filter. I asked about how much longer it would take and I went in and for a regular oil change, while waiting they called and told me I needed a cabin filter. I asked about how much longer it would take and Michael said “15 to 20 minutes.” I said okay that’s fine because I have plans later and that wait time isn’t too long. Well, 20 minutes turned into 1hour and 10 min longer. I was waiting and waiting by his office waiting for him to call me but i got tired of waiting and walked in to ask about the status of my car. What’s the first thing I see? My keys there on his desk. as soon as he sees me he goes oh yeah I was about to call you. That was a lie because I had been standing next to his office for the past 20 minutes meaning the keys had gotten there before that. So I pay and receive my keys and he tells me my car is parked outside towards the right. The lot isn’t that big so I go looking for my car. I looked for it and looked for it and nothing. There was a tech that even tried helping me find it by pushing the alarm on the remote. I go back and ask him where my car is. Immediately he gets up and says “oh I’m so sorry about that” and goes running to the back. MY CAR WAS NOT EVEN IN THE PARKING LOT. I understand they can get busy at times but I find that pretty ridiculous. Every time I have gone before that I have had Stephanie help me out and I’m going to request her from here on out EVERY time I go because she has always been honest and punctual with me. I also understand mishaps can occur in the back that are out of their control but I feel I could’ve gotten a courtesy call letting me know that it would take longer than estimated. More
by 19C.CORDOVA94
Employees Worked With
Michael S
October 11, 2018
Very professional From the get go, very friendly and lots of knowledge and the waiting area extremely clean and welcoming. Love the amenities great coffee and muffins From the get go, very friendly and lots of knowledge and the waiting area extremely clean and welcoming. Love the amenities great coffee and muffins More
by INCREDIBLEDENTALSERVICE
Employees Worked With
Jose Martinez
October 11, 2018
Outstanding! Quick! Courteous! I always get the best service here. My usual technician John Brown is absolutely amazing! He is always friendly and gets the job done perfect! I always get the best service here. My usual technician John Brown is absolutely amazing! He is always friendly and gets the job done perfect! More
by KERRYB362
Employees Worked With
John Brown
October 11, 2018
Great service Michael did a good job helping me out. Informed me beforehand as to what to expect and what i need to do on my next visit. Great visit! Michael did a good job helping me out. Informed me beforehand as to what to expect and what i need to do on my next visit. Great visit! More
by GERRICKDL
Employees Worked With
Michael Hachey
October 11, 2018
New 2018 Tacoma Great dealership, easy to deal with and definitely the shortest length of time I have spent purchasing a vehicle! Very nice people, no pressure and a Great dealership, easy to deal with and definitely the shortest length of time I have spent purchasing a vehicle! Very nice people, no pressure and a handshake in the end. I highly recommend purchasing from Toyota of Lancaster!! More
by DBEAM0
October 10, 2018
Owner Good salesman ,nice car and I got the deal I want ,sales and finance work all perfect, and Edwin shows us the car I want and we select Prius Good salesman ,nice car and I got the deal I want ,sales and finance work all perfect, and Edwin shows us the car I want and we select Prius More
by AMRIKSINGH8526
Employees Worked With
Edwin Perez
October 10, 2018
Questionable If I could give negative stars...I would. 10/6/2018- Delivered my vehicle at 9:00am, waited in line till 9:30am, waited again to be seen, received If I could give negative stars...I would. 10/6/2018- Delivered my vehicle at 9:00am, waited in line till 9:30am, waited again to be seen, received a call at 2:00pm just for an oil change which they then told me I needed a new oil pan and it was going to cost me $700 dollars and that no work had been done on the car within that time. Dealerships are supposed to be the ones you trust but after my last visit and again this visit...unacceptable. I won't be taking my vehicle here again and this is coming from someone who has been going to Toyota for over a decade. More
by TIM
Employees Worked With
Michael Hachey
October 10, 2018
Ray was a great service advisor . they got the job done fast and I was satisfied , good communication and dedication with helping me get and deserve what I needed and my transmission w they got the job done fast and I was satisfied , good communication and dedication with helping me get and deserve what I needed and my transmission was replaced quickly and in a timely manner . More
by HANNARENE.HE45
Employees Worked With
Rey Osuna
October 10, 2018
Michael Santa Maria was Awesome! He was really great, helpful and took care of my car service with great speed! I am very pleased and appreciative as I had a family emergency that day He was really great, helpful and took care of my car service with great speed! I am very pleased and appreciative as I had a family emergency that day and Mike made my visit extra smooth. Thank you! Plus I'd like to add a big thank you to Arlette Canaan and her team for their friendliness and help to purchase my latest Camry!! Arlette is a wonderful sales person. More
by TT
