Michael Wengert

Kevin Vieyra was very helpful and walked us through the process with ease. Things were great! process with ease. Things were great! More

by LHARPER78613 Verified Customer Verified Customer

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Out standing service friendly staff very helpful and polite professional they met all of my expectations polite professional they met all of my expectations More

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Rodrigo, Sonny and Mike gave me excellent service and a great deal on the exact Prius I wanted. They are true professionals at this dealership. I will never buy a vehicle from anywhere else. Thanks again! great deal on the exact Prius I wanted. They are true professionals at this dealership. I will never buy a vehicle from anywhere else. Thanks again! More

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He was great very patient with us, showed us what we wanted to see. Even when making the decision he was with us all the way. wanted to see. Even when making the decision he was with us all the way. More

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Rodrigo was extremely helpful and patient. We were in between signing a new lease or buying out our current lease. He answered all of our questions thoroughly. He let us take our time, went th We were in between signing a new lease or buying out our current lease. He answered all of our questions thoroughly. He let us take our time, went through all of our options with us and tried to give us the best deal. I wouldn’t have wanted to work with anyone else when purchasing our car. More

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Rodrigo was the best salesman I have ever dealt with, I have leased and purchased a few cars in my from other dealers but for the first time I never felt the pressure of walking out with a car. He was very have leased and purchased a few cars in my from other dealers but for the first time I never felt the pressure of walking out with a car. He was very patient and worked around our budget and gave us our best options. He went above and beyond! He made Purchasing my Toyota tundra feel smooth and easy! I will definitely be returning for my future purchases. Toyota of Lancaster had nothing but the friendliest staff making you feel like you’re apart of the family!!!! More

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They will steal your info and run your credit without you permission. Run. Be careful permission. Run. Be careful More

by None of your business Verified Customer Verified Customer

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Always kind and respectful, they always show their concern in the event of any issues that have come along the way if owning a Toyota. We are happy and proud to say we our confident in the purchase we concern in the event of any issues that have come along the way if owning a Toyota. We are happy and proud to say we our confident in the purchase we made with Toyota of Lancaster. More

by dustindavila Verified Customer Verified Customer

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Took in our 2022 Toyota Highlander Hybrid because the driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgo driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgot to attach it when they put the door panel back on. So I had to make another appointment for them to fix it and check the new mirror. Sure I'll take another day off. Took it in, they fixed the door lock but now it makes a clicking noise when unlocked which they said was normal even though it didn't make that noise before. Then they said they would have to order another mirror and would call me in a few days once the part was in. So a week goes by with no call so I called them and yep they had the part in, probably by the next day. So I took another day off to take the Highlander in, waited close to 2 hrs but worth it right? Nope the new mirror shakes too. But at least Eduardo Jimenez told me about it instead of seeing it once I drove away. So apparently there's nothing they can do, it's up to the manufacturer to fix it and do a recall. To top it off this isn't the only issue with the vehicle. When driving you can hear wind noise which gets louder the faster you drive, so when you're on the freeway it sounds like you're in a wind tunnel. Horrible right? It doesn't take a genius to figure out it's the weather rubber seals but they won't change them and we can't do it ourselves because it would void the warranty. These issues were from the beginning so we've been dealing with different dealerships for over a year now. You would think that Toyota would have better customer support and get it fixed, I mean it's a new vehicle and not a cheap costing vehicle either. It would be nice if Toyota just cared about their customers. All we get is the run around and the only outcome has been our time, the time we take off of work, the gas we spent taking it to different dealerships, the hours we wait, all for nothing. This is our fourth Toyota vehicle and will be our last. We just bought another vehicle but we went with Honda because of all the issues we've had with Toyota. Wished we had gone with Honda from the beginning. More

by heytheredelilah3329 Verified Customer Verified Customer

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I walked in to Toyota not knowing whether I would leave with a new vehicle. But, I was greeted by Frank and he helped me out. I ended up leaving with a new vehicle!!! I appreciate the help from all the peo with a new vehicle. But, I was greeted by Frank and he helped me out. I ended up leaving with a new vehicle!!! I appreciate the help from all the people that helped make it an easy transition!!! I would definitely recommend this dealer to friends and family!! Thank you Frank and Toyota associates for your help!! More

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