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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews
Call Service Center (661) 948-0731

3,947 Reviews of Toyota of Lancaster - Service Center

Sort by
December 04, 2023

She was very friendly and helpful That all thank you They answered all my questions More

by SARAHERRERA556
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 04, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 04, 2023

Long wait for service after making appointment. Some repairs are made to my car aren't top notch. More

by johnwcarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Velasco
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

December 03, 2023

My car's antifreeze wasn't topped when I took it in for service, so I went back, and they filled it .... More

by MDLSANTOS44
Recommend Dealer
Yes
Report | Print
Dec 04, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 03, 2023

Service was quick and coupon was easy to use. Will be using you guys again. More

by rfblacki4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 02, 2023

Excellent all the times I've been there Attentive responsive and updates every step of the way More

by Sunsetblinds2734
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Report | Print
Dec 04, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 01, 2023

Very easy to drop off without an appointment. Everyone was so helpful, friendly amd readily available to help me. More

by sandra Avery
Recommend Dealer
Yes
Employees Worked With
I was a walk in.
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Dec 01, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 01, 2023

The dealership was helpful. Dealership went beyond to assist with the service of my Toyota Corolla, and Mauricio was knowledgeable, understanding and friendly. More

by Cadleusher1
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana
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Dec 01, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

December 01, 2023

The girls that greeted me that took the info were so sweet and very knowledgeable about what was expected and made sure I UNDERSTOOD. More

by LORETTAACOSTA44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The ones that helped me aren't here
Report | Print
Dec 01, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 01, 2023

Service advisor was very nice and explained all the services and costs up front. Thank you More

by brianjc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 01, 2023

They were pleasant and very informative. Did not have a long wait. They answered all my questions. More

by KAREN69TIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember who helped me
Report | Print
Dec 01, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

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