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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews
Call Service Center (661) 948-0731

3,947 Reviews of Toyota of Lancaster - Service Center

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November 30, 2023

Friendly and very helpful service from reps! Quick response and turnaround time. Overall very happy with Toyota of Lancatser More

by alfredosand.oval247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

November 30, 2023

Short wait, thorough inspection, no pressure to get more services done, will keep coming back More

by castro.ray
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Nov 30, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 29, 2023

Excellent! Quick and efficient. Very happy and satisfied ?? Please give Brenda a raise. She is a stellar employee!! More

by JANESOUTSIDE
Recommend Dealer
Yes
Employees Worked With
Brenda Penaloza
Report | Print
Nov 29, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 29, 2023

I am upset that the MPG were overestimated and I was sold a vehicle under false pretenses More

by EDGAR.0.ORTIZ
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Report | Print
Nov 29, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

November 29, 2023

Brenda was so nice and helpful I always get told that I’m going to wait about 2 hours but it’s always less amazing. More

by Lisbethmena13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Penaloza
Report | Print
Nov 29, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

November 29, 2023

Everything good as usual except the costumer service was not the warm usual that Victoria always provides. Bit rude, but I also understand people may have a bad day More

by pomplun87
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Report | Print
Nov 29, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

November 29, 2023

Amazing Great customer service with a very thorough description of everything they worked on and my vehicle was completed in a timely manner More

by gretchengvidal
Recommend Dealer
Yes
Report | Print
Nov 29, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 28, 2023

Muy bueno me encanta! !el servicio y el personal que me atiende son formidables lo recomiendo a todos!!🙏🙏🥰🥰❤️❤️ More

by ERNESTOAYALA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

November 28, 2023

Very welcoming and great service The service was great and the advisor was very helpful. Also answered all my questions More

by Bmontesdeoca1
Recommend Dealer
Yes
Employees Worked With
Eduardo Jimenez
Report | Print
Nov 28, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

November 28, 2023

Experience with Service Advisor Eduardo! He was extremely informative throughout the entire time my car was in the shop. Quotes given were accurate and services were completed within promise More

by Bmontesdeoca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Jimenez
Report | Print
Nov 28, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Eddie Jimenez receives the recognition he deserves. Thank you again and have a great day!

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