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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,982 Reviews

3,982 Reviews of Toyota of Lancaster - Service Center

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December 05, 2023

I definitely recommend this dealership, Gustavo Alatorre is the best service advisor, he's friendly very knowledgeable and helpful I can always go to him with any problems with my car I highly recommend him More

by Kenia Arias
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
Dec 05, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gustavo Alatorre receives the recognition he deserves. Thank you again and have a great day!

December 05, 2023

Excellent Eddie was very helpful from beginning to end and always maintained promptly communication with me. More

by SILAGUAYO
Recommend Dealer
Yes
Employees Worked With
Eddie
Dec 05, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

December 05, 2023

The issues I was having were addressed. The customer service was very good. I will go there again for services. More

by sellmj
Recommend Dealer
Yes
Dec 05, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 05, 2023

Very efficient Helpful Good service Excellent staff They were very thorough and used my warranty even though I was transferring from florida More

by Momin2012ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

December 04, 2023

She was very friendly and helpful That all thank you They answered all my questions More

by SARAHERRERA556
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 04, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 04, 2023

I have been a loyal customer for 5 years at this dealership, I purchased my car there. I would say the Service has gotten bad unfortunately. More

by Soundgirl
Recommend Dealer
No
Employees Worked With
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 04, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

December 04, 2023

Long wait for service after making appointment. Some repairs are made to my car aren't top notch. More

by johnwcarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Velasco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

December 03, 2023

My car's antifreeze wasn't topped when I took it in for service, so I went back, and they filled it .... More

by MDLSANTOS44
Recommend Dealer
Yes
Dec 04, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

December 03, 2023

Service was quick and coupon was easy to use. Will be using you guys again. More

by rfblacki4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 02, 2023

Excellent all the times I've been there Attentive responsive and updates every step of the way More

by Sunsetblinds2734
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Dec 04, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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