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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,946 Reviews

3,946 Reviews of Toyota of Lancaster - Service Center

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January 31, 2025

Most appreciative of the friendly and helpful service. Very Satisfied with the the service people that helped. More

by DAILEJAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

January 31, 2025

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 30, 2025

Shannin has always been wonderful and helping us. She’s great and we value her a lot. She always makes sure customers get the best treatment, More

by Selene rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

January 30, 2025

I appreciate how much everyone cares and how kind everyone is at the dealership, I feel like family! More

by rachelle.smith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Toyota of Lancaster responded

Thanks for your great review. We’ve passed your kind words on to our team. Our staff are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you.

January 30, 2025

Friendly, good nature people, eager to help out. A clean place to wait while your car is being worked on. Only thing they don't wash and vacuum your car like other dealers do. But all in all very go More

by VOILATWINKLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. Unfortunately, at this time we no longer offer a carwash but I'm sure if we have the staff available just ask your service advisor and we can run it through the wash for you. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 30, 2025

Nice dealership with prompt service right when I pulled up to the Toyota care service lane for my appointment. I came early about 20 minutes and was taken care of. The problem lacks I'd imagine with commun More

by JPueschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously and will be sure to speak with your service advisor in regard to the issues and concerns you experienced during your visit. Unfortunately, there is a wait time of 1 1/2-2 hours with an appointment for routine maintenance. However, we are always looking for ways we can improve our process to shorten our customer's wait time. I do apologize that your wishes were not honored but will be sure to bring this concern up to our technician. We appreciate you bringing this to our attention to help make us better. If you do have any other questions or concerns please reach out to (661) 952-2103.

January 30, 2025

Good customer service Did not have to wait long for oil change Will go back More

by ELIHERDIA1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jan 30, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 29, 2025

My Service Advisor EDUARDO JIMENEZ went above and beyond to give me the best affordable pricing under these tough economical times. More

by mnguyen2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDUARDO JIMENEZ
Jan 29, 2025 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 28, 2025

They are friendly, caring, and considerate. I wouldn't take my car anywhere else. They are awesome More

by yescha6969
Recommend Dealer
Yes
Employees Worked With
All staff
Jan 29, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

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