U.B. Dominguez

Toyota of Lancaster responded

Thank you for your kind feedback! We’re glad to hear that our team takes the time to ensure everything is working properly and that your vehicle receives the care and attention it deserves. We truly appreciate your business and look forward to keeping your vehicle running at its best!

Toyota of Lancaster responded

Thank you so much for your heartfelt feedback! We’re thrilled to hear that Haide and U.B. were there for you when you needed help the most. It means a great deal to know they went above and beyond to support you and advocate on your behalf. We’ll be sure to share your kind words with both of them. We truly appreciate your trust and are grateful for the opportunity to assist you!

Toyota of Lancaster responded

Thank you for your great review! We’re happy to hear that your advisor provided excellent service and helped get you in and out quickly. We truly appreciate your recommendation and your business, and we look forward to serving you again at Toyota of Lancaster!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re so happy to hear that our team took great care of all your needs and made your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your trust in Toyota of Lancaster. We look forward to serving you again!

Toyota of Lancaster responded

Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet the level of service you have come to expect from us. We understand your concerns regarding communication, the length of time your vehicle was in our possession, transportation, and the diagnostic charge. We apologize if the diagnostic fee was not clearly communicated to you before the service was performed. We strive to provide clear explanations and obtain authorization for applicable charges, and we regret any confusion this may have caused. We appreciate your feedback and would welcome the opportunity to review your visit and the charges with you. Your business is important to us, and we hope we can regain your confidence in Toyota of Lancaster.

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!