U.B. Dominguez

Toyota of Lancaster responded

Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet the level of service you have come to expect from us. We understand your concerns regarding communication, the length of time your vehicle was in our possession, transportation, and the diagnostic charge. We apologize if the diagnostic fee was not clearly communicated to you before the service was performed. We strive to provide clear explanations and obtain authorization for applicable charges, and we regret any confusion this may have caused. We appreciate your feedback and would welcome the opportunity to review your visit and the charges with you. Your business is important to us, and we hope we can regain your confidence in Toyota of Lancaster.

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear that you continue to receive excellent service from our team. Providing friendly, efficient, and reliable service is always our goal, and we truly appreciate your continued trust in us. Thank you for choosing us for your vehicle's service needs, and we look forward to assisting you again in the future!

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear that Toyota of Lancaster stands out among the dealerships you've visited. Providing great customer service and completing your vehicle's service in a timely manner are always our goals, so we're glad we've been able to deliver that experience. We truly appreciate your continued trust and look forward to providing you with the same great service at your future visits. Thank you for choosing Toyota of Lancaster!

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re delighted to hear that you had a great experience with our team and that all of your questions were answered. Providing knowledgeable, transparent, and helpful service is always our goal. We truly appreciate your recommendation and your support. Thank you for choosing Toyota of Lancaster, and we look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!