Toyota of Lancaster - Service Center

We had excellent communication with our service representative Doug Velasco. Our vehicle was in the shop for seven days. We heard from Doug frequently for updates on the progress of the work being representative Doug Velasco. Our vehicle was in the shop for seven days. We heard from Doug frequently for updates on the progress of the work being done. At no time did we say, "I wonder what is going on with my car." I feel that Doug was exceptional in keeping us informed. More

Great customer service always! !! Always helpful and professional. Much appreciated! Waiting area clean and relaxing. !! Always helpful and professional. Much appreciated! Waiting area clean and relaxing. More

Buen servicio , un poco larga la espera , aun teniendo una cita programada , espero que la próxima vez sea un poco mas rapido 👍 una cita programada , espero que la próxima vez sea un poco mas rapido 👍 More

Be careful with them. A simple battery replacement would cost you more. They diagnosed our van and recommended a 6k worth of service. And the only solution needed is a ne A simple battery replacement would cost you more. They diagnosed our van and recommended a 6k worth of service. And the only solution needed is a new battery. What a scam. And to think we've been going to this service center all the time for our cars maintenance. More

I already posted a review of this place. Not sure why this place is suddenly asking for feedback 2 weeks after I left! LOL. That right there shows you something! Problems from the get-go. T Not sure why this place is suddenly asking for feedback 2 weeks after I left! LOL. That right there shows you something! Problems from the get-go. They couldn't get my name right, and couldn't find an ongoing acceleration issue which has now become worse. Replaced a part that was not in need of replacement. Not happy, but pretty much all dealerships are like this now. Plus, what are my alternatives? Go to Santa Clarita or Victorville dealers. I have another concern, but I'm holding off on that for now, since I have to take my truck back in next month for more work. The employee list below is accurate. They seem to have a lot of turnover. More

Brought tundra in for service and let the know check engine - off track - and 4 low lights on each of 10 times over months. - you took my money but could never fix - service advisor lied about checking engine - off track - and 4 low lights on each of 10 times over months. - you took my money but could never fix - service advisor lied about checking service history. Didn’t listen to what I had to say. I’ve never had serice any where but dealer now I’ll never own a Toyota again and I’d anyone asks I’ll do my best to steer them away from Toyota. More

I’m very pleased with this dealership my car is in good hands . The service team members are courteous and go the extra mile . hands . The service team members are courteous and go the extra mile . More

The service on my truck to change the oil was good was on time customer service personnel was awesome time customer service personnel was awesome More

They said they would rotate my wheels, never did, They didn’t really inspect my vehicle.. As per my dash cam confirmed.. didn’t really inspect my vehicle.. As per my dash cam confirmed.. More

Victoria Cuevas, Service Advisor, and A. R. mechanic gave me the best customer service I have had since Sean Preston handled my needs in the Service Department. R. mechanic gave me the best customer service I have had since Sean Preston handled my needs in the Service Department. More