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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,089 Reviews
Call Service Center (661) 948-0731

4,089 Reviews of Toyota of Lancaster - Service Center

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March 29, 2025

I’m very happy with the costumer service and that that I get from you guys thank you More

by albinohernandez1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Mar 31, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 29, 2025

Chanin is an exceptional person and really cares about the customers. Thank you so much! More

by CHRISTIAN93550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 29, 2025

The service is fine. I would never buy another car from you again though the way you sell cars and add-ons without telling the customer first you take a $13,000 used car More

by JOE175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience. This is not how we aim to run our business. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. You can feel free to reach out to us at (661) 952-2103.

March 29, 2025

The service is very bad, I pay to diagnose electric cable $ 240.00 and they don’t never found any problem. But if paying for the diagnose. Is crazy the customer service. More

by Juan Riega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Toyota of Lancaster responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. You can reach me at (661) 952-2103 so we can look into this matter further.

March 26, 2025

She was awesome fast and prompt. Thank you for providing great service. It took about 30 min for oil change and check out the fluids. More

by vmecoyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie vodegel
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Mar 26, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

March 26, 2025

Dealership need to price how much before u start service on it and also have a driver to drive you home instead of been up at dealership all day waiting on car to be service More

by UBYpickett661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Toyota of Lancaster responded

We would like the opportunity to investigate your feedback further. Please could you contact me at (661) 952-2103. We’ll work with you to resolve any issues as quickly as possible.

March 23, 2025

Do not take your car to Lancaster Toyota do your self a big favor . You will not leave happy . More

by jcadi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Toyota of Lancaster responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. You can reach us at (661) 952-2103.

March 22, 2025

90% of the employees in the service department are kind and considerate. It is an easy task to get service completed here, even on a Lexus. More

by bestdadever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 24, 2025 -

Toyota of Lancaster responded

Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.

March 22, 2025

My experience with any of the people was just fine and they were all very helpful....but the main reason I went to the dealership in the first place either didn't get fixed or the it came undone in less t More

by Brownaaron83
Recommend Dealer
No
Employees Worked With
His name was Joe but it's by no means his fault as to why my experience is low at all. He did good
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Mar 24, 2025 -

Toyota of Lancaster responded

We would like the opportunity to investigate your feedback further. You can contact us at (661) 952-2103. We’ll work with you to resolve any issues as quickly as possible.”

March 21, 2025

I brought my 2019 Toyota Highlander XLE to diagnose a " Braking Power Low" indicator. Service department serviced my vehicle and told me the issue was resolved. Next morning indicator was ON again. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Toyota of Lancaster responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please call me (661) 952-2103 so we can set up a time to have you stop by and have the vehicle inspected by one of our shop foreman.

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