4,090 Reviews of Toyota of Lancaster - Service Center
Poor service I made an appointment for 10am. When I was being checked in I told them I needed to wait. I was told it would be 3-4 hours. I was there for a Toyota r I made an appointment for 10am. When I was being checked in I told them I needed to wait. I was told it would be 3-4 hours. I was there for a Toyota recall. I asked if it took that long to put the part I needed. I was told no, but there were a lot of people ahead of me. I asked why I had an appointment if I still had to get in line. The answer, the appointment time was for check in. I asked to see the manager. He came with the same story; the appointment was for check-in. I asked when he made a doctors appointment if he expected that time was for check-in. He said no, but he expected to wait. I asked if he was expecting to wait 3-4 hours. He said he had waited an hour before. I said I was willing to wait an hour or hour and a half. He said it would take 3-4. I told him to bring my car to me, and I would just sue Toyota if I had an accident. I went outside and they brought my car to me. As I was about to leave, the manager came out and said they would pick my car up at my home, and return it to me the next day. More
Stephanie at the service center has been awesome since day 1! She’s attentive and always has my best interest at heart. Thanks Lancaster Toyota! day 1! She’s attentive and always has my best interest at heart. Thanks Lancaster Toyota! More
Replacement part and cliajet application Took care of Cilajet application but had to go back for a replacement part (on new sale). With my husband recently having surgery, taking the vehicle Took care of Cilajet application but had to go back for a replacement part (on new sale). With my husband recently having surgery, taking the vehicle back would have been difficult. They instead picked up our vehicle, did the work, and brought it back to me, alleviating a lot of stress on my part. I really appreciated this kindness, effort, and assistance in our situation. Ernesto helped to facilitate the part replacement, but Kiara was the one who remained in constant contact with us and coordinated everything. She provided great customer service! More
they do a good job i was 4 or 5 years and they good work they know when something wrong and let me know i will tell; everty body about this dealer i was 4 or 5 years and they good work they know when something wrong and let me know i will tell; everty body about this dealer ship More
Went there to have my minivan for maintenance ,they finished in half hour, don’t have to wait for over hours. in courtesy and professional way, highly recommend. finished in half hour, don’t have to wait for over hours. in courtesy and professional way, highly recommend. More
Excellent Service Turnaround time for a Toyota Recall and an Oil Change was quicker than expected. As always, Chanin Yescas was truly a pleasure to work with. Turnaround time for a Toyota Recall and an Oil Change was quicker than expected. As always, Chanin Yescas was truly a pleasure to work with. More
I purchased my car from July and he was awesome and all my service visits have been with Stephanie Santiago and she was awesome thank you! my service visits have been with Stephanie Santiago and she was awesome thank you! More
Tundra 30K My Tundra 30K service appoint was on time, as promised. I was in/out within 1.5 hrs. I was able to purchase the extended ToyotaCare and apply My Tundra 30K service appoint was on time, as promised. I was in/out within 1.5 hrs. I was able to purchase the extended ToyotaCare and apply it to this service. Good experienced as always. More
Nice people but I feelLike my car was overpriced and Nice people but I feel Like my car was overpriced and they didn’t follow thru with giving me all my red interior that I paid for when I asked what th Nice people but I feel Like my car was overpriced and they didn’t follow thru with giving me all my red interior that I paid for when I asked what they can do about it they simple said nothing and I believe I paid for it n it was added to my loan More