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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,090 Reviews

4,090 Reviews of Toyota of Lancaster - Service Center

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June 18, 2020

Poor service I made an appointment for 10am. When I was being checked in I told them I needed to wait. I was told it would be 3-4 hours. I was there for a Toyota r More

by CJTEXASLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember
Jun 19, 2020 -

Toyota of Lancaster responded

Hi CJTEXASLADY, We use the appointment system to reserve time with your Service Advisor for a consult about your vehicle's general health. The service advisor uses the information gathered from that consult to convey to the technicians. This process can be performed quickly or take more time, depending on the services needed. For example, recalls typically take more time than an oil change. We're pleased that the Service Manager was able to facilitate your appointment in a way that was favorable to you. Thank you for choosing us to provide your vehicle's recall services. We value your business and appreciate your feedback. Be well Toyota of Lancaster

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June 18, 2020

Stephanie at the service center has been awesome since day 1! She’s attentive and always has my best interest at heart. Thanks Lancaster Toyota! More

by NICOLE9FEAL
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
June 17, 2020

Replacement part and cliajet application Took care of Cilajet application but had to go back for a replacement part (on new sale). With my husband recently having surgery, taking the vehicle More

by PAWLIK32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Baltier
June 17, 2020

Van sent to body shop for bill to work and came back with many new scratches and small gouges on repaired part and front bumper More

by markandchrisP
Recommend Dealer
Yes
Employees Worked With
Rep
June 16, 2020

they do a good job i was 4 or 5 years and they good work they know when something wrong and let me know i will tell; everty body about this dealer More

by HAPPY_GUY_06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2020

Went there to have my minivan for maintenance ,they finished in half hour, don’t have to wait for over hours. in courtesy and professional way, highly recommend. More

by RC456678
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2020

Excellent Service Turnaround time for a Toyota Recall and an Oil Change was quicker than expected. As always, Chanin Yescas was truly a pleasure to work with. More

by Vince Parillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

I purchased my car from July and he was awesome and all my service visits have been with Stephanie Santiago and she was awesome thank you! More

by KELLY.MCLAUGHLIN1925
Recommend Dealer
Yes
Employees Worked With
July Puzon, Stephanie Santiago
June 13, 2020

Tundra 30K My Tundra 30K service appoint was on time, as promised. I was in/out within 1.5 hrs. I was able to purchase the extended ToyotaCare and apply More

by ECBERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2020

Nice people but I feelLike my car was overpriced and Nice people but I feel Like my car was overpriced and they didn’t follow thru with giving me all my red interior that I paid for when I asked what th More

by gomezzzzmarie
Recommend Dealer
No
Employees Worked With
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