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4,000 Reviews of Toyota of Lancaster - Service Center
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March 20, 2020
The only issue I had was with check-in. Appointment or no appointment it did not matter. I waited 45 minutes to check-in while non-appointments went in before me. appointment it did not matter. I waited 45 minutes to check-in while non-appointments went in before me. More
by ENJOY1818
Verified CustomerEmployees Worked With
March 20, 2020
Service is always outstanding. Maintenance and other concerns were addressed well as usual. I’m satisfied and happy in the transparency of the service advisor in what to do to keep my car in its best co concerns were addressed well as usual. I’m satisfied and happy in the transparency of the service advisor in what to do to keep my car in its best condition. More
by Rav42015AJ
Employees Worked With
March 19, 2020
They forgot to add windshield wiper fluid, service felt slow Overall I have had good service here, and what I experienced may just be the stress of the Corona virus issues, but I felt a bit disappointed. I hope Overall I have had good service here, and what I experienced may just be the stress of the Corona virus issues, but I felt a bit disappointed. I hope what I experienced was a short term thing. My windshield wiper fluid remained empty after the service, and I was there for nearly 3 hours despite having an appointment for an oil change. Otherwise, the dealership was clean, the complimentary donuts were appreciated, and the staff was courteous. More
by glendorajoe
Employees Worked With
Stephanie Santiago
March 18, 2020
As always, very fine service. Your service is impressive and your staff are wonderfully professional. I have previously praised your store's approach to achieving a first class re Your service is impressive and your staff are wonderfully professional. I have previously praised your store's approach to achieving a first class reputation. (Come on, do you really need 25 words?) More
by HUGHESRG
Employees Worked With
Ramon Lozano
March 17, 2020
The acted like what ever the problem with my car was..it was my fault..I will not recommend this place to any of my friends an costumers. was my fault..I will not recommend this place to any of my friends an costumers. More
by INKEDLIFE037
Employees Worked With
March 17, 2020
Sean was awesome. Very cool guy and knowledgeable. Knew exactly what it needed and went further by doing the alignment check. Can’t see why service had negative reviews. Fast efficient and prompt. 5stars. exactly what it needed and went further by doing the alignment check. Can’t see why service had negative reviews. Fast efficient and prompt. 5stars. More
by burnstwoboys
Employees Worked With
March 17, 2020
Me trataron muy bien Los que le icieron el service fueron muy amables la persona que me recibio tambien fue una buena persona el tiempo muy bien muy amables la persona que me recibio tambien fue una buena persona el tiempo muy bien More
by BLERIOCRUZ29
March 16, 2020
Great group of individuals, who were willing to go the extra mile for me (literally), they made purchase an excellent endeavor. Thanks again Toyota of Lancaster Family extra mile for me (literally), they made purchase an excellent endeavor. Thanks again Toyota of Lancaster Family More
by 69SWAG
March 16, 2020
Sean is a very good advisor Like the service department. Sean Preston is a very good advisor. He listen to my concern and always fixed it right. Thank you very much Sean. Like the service department. Sean Preston is a very good advisor. He listen to my concern and always fixed it right. Thank you very much Sean. More
by Hstreets
Employees Worked With
March 15, 2020
ToyotaCare - great service !!! ToyotaCare is such a great feature for Toyota owners that I wonder why more Toyota owners don't take advantage of ToyotaCare when having their vehic ToyotaCare is such a great feature for Toyota owners that I wonder why more Toyota owners don't take advantage of ToyotaCare when having their vehicles serviced. Whenever I schedule an appointment - even on a Saturday - I'm always in/out very quickly. Recently, I scheduled a 20K service online for a Saturday two weeks in advance. Within 30 minutes scheduling on-line, I received a phone call from a Toyota of Lancaster service rep to confirm that I had scheduled online. When I acknowledged having done so and happened to mention that the soonest available Saturday time/date offered online, was still two weeks hence, she then asked me if I would lie to schedule for the earliest available (via phone) time/date which was one week in advance - SURE, as that's just what I wanted all along. So arriving on time at 0800 hrs the next Saturday, I was in/out in 90 minutes for a full 20K ToyotaCare service plus a cabin air filter at a very low added price. Great service every time at Toyota of Lancaster. More
by ECBERMAN
Employees Worked With
