Toyota of Lancaster - Service Center

My service rep, Chanin Yescas provided me with exceptional support. She was patient and understanding. Ms. Chanin, guided me through every step, and was always available in the process. exceptional support. She was patient and understanding. Ms. Chanin, guided me through every step, and was always available in the process. More

Thank you, Joey The service manager who helped me initially (Joey) was a credit to your company. My 2006 Prius had only just been serviced a week earlier when I disco The service manager who helped me initially (Joey) was a credit to your company. My 2006 Prius had only just been serviced a week earlier when I discovered that it had left a pool of oil on my garage floor. Since it had been unseasonably rainy and snowy in the AV, my older Lexus SUV (which you also service) had become my vehicle of choice. Hence, I didn't notice the pool of oil for a few days. In any case, despite the fact that I had left a message for Jose Martinez that I was immediately coming in, he had already left by the time I arrived. Joey stepped up to address my problem. While I was grateful for Joey's help, I was disappointed, not only because this problem had not been mentioned earlier by Jose, but also because the solution turned out to be fairly costly.... a lower oil pan replacement. Never-the-less, it was repaired, and there are no more "new" oil stains in my garage. On a previous appointment, (NOT Joey) I was truly disappointed that I accepted Goodyear tire replacement alternatives for the Yokohamas that were promised and had been "on sale". Jose said that the Goodyears were a "higher quality" than the Yokohamas. I have NEVER known that to be true, and I am disappointed that I accepted his counsel on that. Jose has been a good advisor in the past. I simply will not buy tires with Toyota of Lancaster in the future. More

TOYOTA of Lancaster is a great place for service. Appointments are pretty easy to get, and they will accommodate most even without. I only with they would wash your vehicle now the drought is over. Appointments are pretty easy to get, and they will accommodate most even without. I only with they would wash your vehicle now the drought is over. My service advisor Joey Gonzales is really great More

excellect service I did not have a schedule time to come in however the wait was not long at all very good experience with the service advisor she explain everything t I did not have a schedule time to come in however the wait was not long at all very good experience with the service advisor she explain everything that was needed or not needed. More

Professional, Quick and Competent I arrived early for my appointed time and they took my car, I was in and out within a half hour. They explained everything that needed to be done and I arrived early for my appointed time and they took my car, I was in and out within a half hour. They explained everything that needed to be done and didn’t do services that were not necessary. I come from the old school where oil changes were done every 3-5k, I assumed I would need an oil change. They explained that with the new synthetic oils it’s only necessary every 10k, even with it being a new vehicle. They did check the oil and level but it was good so they didn’t have to do a change this time. I am glad they didn’t just sell it because they could. I have been going to Toyota of Lancaster for over 10 years now and I’ve always felt that I was treated fairly. More

Caring service Good experience with the service advisor paying attention to what needed to be done and keeping me informed while I waited how things were going. Was Good experience with the service advisor paying attention to what needed to be done and keeping me informed while I waited how things were going. Was very honest on parts available and parts not available and gave me a time limit on availability. More

These guys rock, they got me in and out and just a little over an hour without an appointment. They were really busy, but they still greeted me pretty quickly and got me done. I highly recommend them! over an hour without an appointment. They were really busy, but they still greeted me pretty quickly and got me done. I highly recommend them! More

Jacob was my salesman. He was very courteous, polite and knowledgeable of vehicles I looked at. I was never under any pressure to purchase a vehicle. He was honest and made sure all my needs were met knowledgeable of vehicles I looked at. I was never under any pressure to purchase a vehicle. He was honest and made sure all my needs were met More

Quick and essy. People there are awesome. Thwy are friendly and always make sure im ok. Always talk about my day or in this case the snow since it was snowing friendly and always make sure im ok. Always talk about my day or in this case the snow since it was snowing More

Awesome service, fast and easy. I had the shuttle ready waiting to take me back to work and picked me up when it was done. I recommend Sierra Toyota Service waiting to take me back to work and picked me up when it was done. I recommend Sierra Toyota Service More