Toyota of Lancaster - Service Center

If you can, get Jose Martinez as my service advisor! He is knowledgeable and straight forward. If he doesn't know the answer he call someone who does. He has never "over sold" me but does make it clear He is knowledgeable and straight forward. If he doesn't know the answer he call someone who does. He has never "over sold" me but does make it clear to me when my desire to save a penny could end up costing me dollars. I trust him. More

Awesome Service I always have had great service here. I bought my car in Victorville and the Sales people were wonderful and I thought it would have translated over I always have had great service here. I bought my car in Victorville and the Sales people were wonderful and I thought it would have translated over to the Service Department; well it didn't. So, I was very pleasantly surprised since I have been at this Service Department in Lancaster. Everyone from the people who answer the phone to the cashiers are great! My service Represenative, Joey, is AWESOME!! You can tell he is always super busy, but when you are at his desk, his full attention is on your vehicle and with you. Toyota of Lancaster, the employees and Joey make you feel like you are special, ESPECIALLY after a long day at work. Now THAT's Service! Thank you! More

Wonder Woman moonlights as a Service Advisor at Toyota Lanc. I was driving in heavy traffic when my instrument panel went dark. I could still hear the engine rev, shifted into neutral, pumped the gas pedal and t I was driving in heavy traffic when my instrument panel went dark. I could still hear the engine rev, shifted into neutral, pumped the gas pedal and tried to keep the engine running. I was able to make it to a parking lot before the engine died completely and wouldn't restart. I got AAA to tow me to the Toyota dealer, arriving just as the Service Dept was about to close for the day. I explained the problem to Chanin, my regular Service Advisor. She suspected the alternator, got me a couple of quotes for replacements, and put me into a rental car. The next morning she called to advise me that the mechanics confirmed her suspicions, but that she'd have to order the part. It was an expensive repair, but Chanin made me feel that it was no more a big deal than getting my car washed. I get a great feeling of confidence knowing that I've got strong knowledgable Service Rep, and a maintenance department that can back her up. People say don't go to the dealer for service, they'll over charge you. With Toyota of Lancaster, I know my issues are repaired correctly the first time, the work and parts are backed by the dealership, and that Chanin always makes the process as painless as possible. Thanks for quality service, even at closing time, on very short notice. More

Great service at Toyota I took my Camry to the service center and got the same great service as usual. The reception was fast and it only took about an hour. Joey Gonzales wa I took my Camry to the service center and got the same great service as usual. The reception was fast and it only took about an hour. Joey Gonzales was super helpful and extremely informative, he guided me through my options and gave me the best choice! Thanks Toyota! More

Service/repair xcellent but car was returned somewhat dirty. 4 stars only instead of 5 due to car being dusty & dirty after being serviced & return back to me. A quick car wash would had been nice. 4 stars only instead of 5 due to car being dusty & dirty after being serviced & return back to me. A quick car wash would had been nice. More

5M mile maintenance. The service writer, Joey Gonzales, took the necessary time to annotate my detailed requests and answer concerns re my service appointment. I came away The service writer, Joey Gonzales, took the necessary time to annotate my detailed requests and answer concerns re my service appointment. I came away with the feeling that Joey honestly cares and that I had a friend I could trust at the dealership. Other service writers would benefit by taking note of Joey's amazing attitude of providing "personalized & friendly" consumer service. More

Routine Maintanance and Brake Light Replacement Mr. Gonzales was awesome. He was very prompt and efficient in processing the paperwork and kept me informed on the progress of my repairs. I have hi Mr. Gonzales was awesome. He was very prompt and efficient in processing the paperwork and kept me informed on the progress of my repairs. I have him on my speed dial for future service appointments. More

Always great service! Joey is always my service employee I work with, he is always so kind, and always keeps me updated throughout the process of my car being serviced! Wou Joey is always my service employee I work with, he is always so kind, and always keeps me updated throughout the process of my car being serviced! Would highly recommend bringing your car here! More

Great Experience!! I had a great experience. I was a walk in and they took me almost right away. Everybody was kind and professional. I haven't had a bad experience sinc I had a great experience. I was a walk in and they took me almost right away. Everybody was kind and professional. I haven't had a bad experience since I started going to Toyota. Definitely would recommend to others. More