Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,948 Reviews of Toyota of Lancaster - Service Center
Sort by
June 08, 2019
Great service and very accommodating Jose was super helpful and went out of his way to make sure that my car was serviced on time since I told him that I had to pick up my kids from schoo Jose was super helpful and went out of his way to make sure that my car was serviced on time since I told him that I had to pick up my kids from school. Thank you again! More
by yanjucaban
Verified CustomerEmployees Worked With
Jose Martinez
June 07, 2019
GOOD EXPERIENCE EXCELLENT CUSTOMER SERVICE BY JOEY GONZALES EXCELLENT SERVICE ON THE SERVICE CENTER ONLY COMPLAIN THE REGISTER ONLY ONE PEOPLE HELP AND TAKE T EXCELLENT CUSTOMER SERVICE BY JOEY GONZALES EXCELLENT SERVICE ON THE SERVICE CENTER ONLY COMPLAIN THE REGISTER ONLY ONE PEOPLE HELP AND TAKE TIME TO HELP BUT GOOD SERVICES. More
by ERIKAAVALOS0128
Employees Worked With
Joey Gonzales
June 07, 2019
Good customer service Jose Martinez was very helpful in assisting me with general customer service. The service team did a wonderful job with the oil change. Thank you Jose Martinez was very helpful in assisting me with general customer service. The service team did a wonderful job with the oil change. Thank you More
by VURIBE53
Employees Worked With
Jose Martinez
June 06, 2019
Enjoyable considering it cost to much The service reps in my opinion are one of the best things going for Toyota of Landcaster. He was personable and I got the feeling he wanted to do the The service reps in my opinion are one of the best things going for Toyota of Landcaster. He was personable and I got the feeling he wanted to do the best he could for me More
by stwilliams201
June 06, 2019
Excellent Customer Service by Joey Gonzales My car broke down North of Lancaster. I was 2 hours away from home. Everyone I talked with was professional and informative. Joey Gonzales was truly o My car broke down North of Lancaster. I was 2 hours away from home. Everyone I talked with was professional and informative. Joey Gonzales was truly outstanding. He was kind and courteous. He explained everything throughly and help me to make the best possible decisions. Joey arranged for everything I need. He made a difficult situation easier!! I wish I lived closer. Thanks Joey for your excellent service!! More
by BV
Employees Worked With
Joey Gonzales
June 05, 2019
The service dept never over sells you what you dont need no wait time with an appt. to get the car in. They told me I want due for an oil change and had my car back to me in no time at all. no wait time with an appt. to get the car in. They told me I want due for an oil change and had my car back to me in no time at all. More
by trav
Employees Worked With
June 04, 2019
Car has no problems going in...but does now I took my 2013 Avalon Hybrid Limited in for oil change and 45,000 mile service. My first time here. After I got my car back, the rear-view window s I took my 2013 Avalon Hybrid Limited in for oil change and 45,000 mile service. My first time here. After I got my car back, the rear-view window screen quit working. Same day I got car back. Push the button, nothing happens. I have had the car six years, never a problem. The day Toyota Lancaster has it, the screen stops working? So I make an appointment to have it looked at for next Saturday. They were going to charge me a diagnosis fee, but it was waived. I get a call saying "The motor is burnt out, no longer works. That is why the screen won't move. It is a kit, and it costs $1,700 to repair." I said "Don't repair it, not worth the money. If you can, put the screen down." I go pick up my car. Guess what, motor works. The screen goes up and down now (that they unjammed it). Problem is it makes a LOUD noise when going down. Not sure how my rear view mirrow went from working, to not working, to the motor being burnt out, but it still going up and down. I will not bring my car back to them. I should have listened to friends and co workers about using them and avoided them. More
by JDOUGLAS2002
Employees Worked With
Joey Gonzales
June 03, 2019
I don't trust any one else to service my baby Even though the wait is always long (even with an appointment) its worth the wait. And I love the free donuts and coffee. A++ ever time Even though the wait is always long (even with an appointment) its worth the wait. And I love the free donuts and coffee. A++ ever time More
by MOTOXPRINCESS99
Employees Worked With
Other Employees :
Tom Grabbit, Jose Martinez, Stephanie Santiago, Joey Gonzales, Alex Guzy
June 02, 2019
Good people Professional. Felt like she really cares about customers. Makes you wanna come back. Great customer service. Fast speedy service. Would recommend to f Professional. Felt like she really cares about customers. Makes you wanna come back. Great customer service. Fast speedy service. Would recommend to friends and family. More
by FFPEREZ247
Employees Worked With
Stephanie Santiago
June 01, 2019
Toyota.. With or without appointment, customer service sucks. Wait time, way to long, no excuses, really thinking of not returning. Doesn’t make sense,$$$$$$$$ With or without appointment, customer service sucks. Wait time, way to long, no excuses, really thinking of not returning. Doesn’t make sense,$$$$$$$$ spend too much money for xxxxty service. I once waited 25 mins before anyone, notice me,... you need to thank George Rivas..... great job More
by BUTLER_VR
Employees Worked With
George Rivas
