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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews

3,947 Reviews of Toyota of Lancaster - Service Center

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May 07, 2019

Service at Toyota Lancaster My opinion, this is not a great local dealership. Waiting for 3 hours for a door switch recall service. The waiting does not count, waiting for some More

by rod93560
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jose Martinez
May 15, 2019 -

Toyota of Lancaster responded

Hi rod93560, Thank you for the feedback. We always appreciate the customer's point of view and are mindful of their opinions. We have examined your recent service regarding the PWMS recall ( sticky feeling during operation of the power window master switch). We notice that you arrived at 12:51 pm and were invoiced at 2:34 pm. We feel this is an appropriate amount of time for this particular repair. Thank you for allowing us to service your vehicle after such a long absence and we look forward to seeing you again soon. Toyota of Lancaster

May 06, 2019

Great. It was great service. Everyone was very courteous and professional. I would recommend this Toyita dealership to all of my relatives and friends living More

by ROBERTEALVARADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Rosales, Jose Martinez
May 06, 2019

Outstanding The service I received was outstanding, my service rep was friendly and professional. Everyone seemed happy to be working there, I will definitely con More

by evaulation1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Jose Martinez, Stephanie Santiago, Joey Gonzales
May 06, 2019

wonderful! my service man was great and let me know everything i needed to know! quick and reliable, they get me in and out as fast as they could! More

by kelbybreesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael SantaMaria
May 05, 2019

Great Came through with the repair of my van. After seeing damage done he fixed it. They said they would and they were good to their word. More

by LISALUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
May 05, 2019

No one was trying to sell me something more. Came in for oil change and normal maintaines. Was advised what needed to be done for maintenance before the work was done as well as the cost. Had the More

by CAJIMCOUNTRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2019

The Greatest Service By Far I had an unexpected situation & took my vehicle in @ the close of day. I had to leave my car overnight & hitch a ride to work it’s okay by the time I More

by PRSSLUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
May 02, 2019

They took me for my money The only good part about Toyota was working Jorge Lopez, he tried his best to help us. Besides him and him trying to help it was horrible. The mechani More

by MNDJFLORES10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Lopez
May 09, 2019 -

Toyota of Lancaster responded

MNDJFLORES10, Our sincere hope is that you bring your vehicle back to us and let us provide the confirmation for our diagnosis. We provide very detailed and thorough notes on every vehicle we see and are confident in our Technicians. We never informed you your transmission was going out but instead informed you of a transmission leak. We thank you for speaking with the Service Director and extend the invitation to bring the vehicle back in anytime. Thank you for your feedback and we look forward to seeing you again in our service lane. Toyota of Lancaster

May 02, 2019

Expensive I made an appointment on-line. Everyone said they would get everything done. (1) check engine line (2) fix it (3) smog it. Well, they got (1) and ( More

by Mitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Gonzales
May 03, 2019 -

Toyota of Lancaster responded

Hi Mitch, Thanks for the feedback about your recent service. We do smog checks here, however, per your DMV registration renewal notice, we are not a "Star" smog station. The service department's receptionists should know this information but we will take this opportunity to repeat the information to all appropriate employees. We are very sorry for the miscommunication. Toyota of Lancaster

May 02, 2019

Excelente servicio No hay que esperar mucho para que te atiendan el personal es muy amable y atentos el trabajo que hacen es excelente los recomendaría amigos y familia More

by ORLANDOANDRADE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
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