Toyota of Lancaster - Service Center

Stephanie is the best!! Stephanie is always helpful and always gets me in for my services when needed! She gets me in and out so dont have to worry about waiting long Stephanie is always helpful and always gets me in for my services when needed! She gets me in and out so dont have to worry about waiting long More

Rey Osuna is great! Always get great service at Lancaster Toyota. Rey Osuna always explains everything and makes sure it’s done right. My Prius has 110,000 miles and neve Always get great service at Lancaster Toyota. Rey Osuna always explains everything and makes sure it’s done right. My Prius has 110,000 miles and never had a problem. More

Excellent service I take our vehicles into get serviced at Toyota of Lancaster because they have excellent customer service and take care of everything that needs to be I take our vehicles into get serviced at Toyota of Lancaster because they have excellent customer service and take care of everything that needs to be done to my vehicle. Everyone that works in the service department is very friendly and exceeds my expectations, from the top Tom Grabbit the manager of the service department to Chanin and the rest of the service advisor and staff. Thank you for such great service!! More

Terrible customer service Drop off my truck at 7:30 am they told me it should be done it 2 hours took them more than 6 hours called several times no one even brother to return Drop off my truck at 7:30 am they told me it should be done it 2 hours took them more than 6 hours called several times no one even brother to return our calls. And the receptionist Are you rude it feels like she’s so annoys every time we called we wouldn’t called that much if someone at else brother to return our previous phone call. More

Awesome I love all of your employees, & I think that Rey was my technician. Please check the name on my service, as he was kind, and very helpful in helping m I love all of your employees, & I think that Rey was my technician. Please check the name on my service, as he was kind, and very helpful in helping me, & he is the best! More

Service above and beyond! Twice recently I was out of town and had to call the dealership. Rey was there the first time, totally reassured me, and made an appointment for me th Twice recently I was out of town and had to call the dealership. Rey was there the first time, totally reassured me, and made an appointment for me the next day. The second time Rey was not available but the receptionist knew from my call that I needed to speak to someone, and I was where there was inconsistent phone reception. She had another service manager, Max, I believe, call me back back, and again, what was necessary was thoroughly explained to me and again, I was able to get an appointment the next day. I have been taking my car to them for almost 100,000 miles and these are the first abnormal situations I have had with my car. I have always been able to get timely appointments, answers to my questions, and excellent service! Thank you, Toyota of Lancaster! More

service my car Chanin was and always is my service Advisor. Always gives us awesome customer service and fullfills our needs. I would definitely recommend this deal Chanin was and always is my service Advisor. Always gives us awesome customer service and fullfills our needs. I would definitely recommend this dealer to friends and family! Thank you!! More

Great customer service!! All employees in the service area are very friendly, and nice always have great customer service every time I go to take my car in. Never have any pro All employees in the service area are very friendly, and nice always have great customer service every time I go to take my car in. Never have any problems!! More

Oil change service I scheduled an appointment for my oil change,the service staff was nice and friendly,but I wasn’t to happy for a 2hour time quote with an appointment. I scheduled an appointment for my oil change,the service staff was nice and friendly,but I wasn’t to happy for a 2hour time quote with an appointment.I had requested my tires to be adjusted to 40 psi,it wasn’t done😕and then the tech left a smudge of oil on my fender.The customer waiting lounge is nice with coffee and water and snacks.That I appreciate,and it also gave me an opportunity to see the newest vehicles available on the showroom...btw the service advisor that the appointment was with wasn’t there.I don’t recall his name ,the vehicle was done in 90 minutes. I spoke with Craig about prices on a new car,his help and internet team were nice and thorough More