Raed Alzrigat

Toyota of Lancaster responded

We sincerely apologize for the confusion regarding the vehicle’s inventory status and for the frustration this caused during your visit. We understand how disappointing it is to arrive expecting to see a vehicle listed online and then have difficulty locating it or getting clear information about its availability. We also apologize if our sales process left you feeling that your concerns were not being handled properly. We appreciate you bringing this experience to our attention and will review your feedback with our team to improve communication regarding inventory and the sales process.

Toyota of Lancaster responded

Thank you for your kind feedback! We’re glad to hear that our team takes the time to ensure everything is working properly and that your vehicle receives the care and attention it deserves. We truly appreciate your business and look forward to keeping your vehicle running at its best!

Toyota of Lancaster responded

Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with your purchase and understand your concerns regarding the financing and the issues you’ve experienced with the truck. Regarding the financing, applications may be submitted to multiple financial institutions based on the financing process and available options. While Toyota Financial Services is one financing option, approval and the final lending institution are determined through the financing process and are not guaranteed to be through Toyota. We would appreciate the opportunity to learn more about the concerns you’re experiencing with your truck and review your purchase with you. Please contact our dealership so we can work to better understand the situation and assist you with your concerns.

Toyota of Lancaster responded

Thank you for the wonderful review! We’re so glad to hear that our team made you feel comfortable and never pressured you into making a purchase. We truly appreciate you choosing Toyota of Lancaster, even if your first Nissan made you feel like a “traitor”! You’re still part of the Toyota family, and we’re grateful for your business. Thank you again, and we look forward to seeing you next time!

Toyota of Lancaster responded

Thank you for the fantastic review! We’re thrilled to hear that you had such a great experience with our team and salesperson. It’s wonderful to know we were able to help you upgrade to a Plug-In Premium while keeping your payment where you wanted it. We truly appreciate your business and are so happy to hear you’re extremely satisfied with your new vehicle. Congratulations, and welcome to the Toyota of Lancaster family!

Toyota of Lancaster responded

Thank you so much for your kind review! We're so glad to hear that Felipe Torres was able to assist you. Felipe is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

Toyota of Lancaster responded

Thanks for the review! We hope to serve you again in the future.