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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,003 Reviews
Call Service Center (661) 948-0731

4,003 Reviews of Toyota of Lancaster - Service Center

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August 21, 2024

During my first oil change the oil in my car was not replenished fully. The quality of the service was very disappointing and I had to take it back to have the problem corrected. More

by VIKSANCHEZ1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

August 21, 2024

Your staff is friendly and very considerate, double checking information, making time to help with questions. More

by OUR13DOGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 20, 2024

Advisor Tanya was Great how we after leaving they Deactivated my wallet key and not a person in Dealership could help fix issue . Very very poor follow up Other that to Get a rating ! Next step to More

by ed.rosenberg4
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya
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Aug 20, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please feel free to contact us to help you (661) 952-2103

August 20, 2024

Fast at repairing my Toyota! Thank you for the rental car as well, no charge for me really helped me out! More

by dorie.baer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 20, 2024

I waited in my vehicle for over an hour. Had to get someone‘s attention!! More

by sleus13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Aug 20, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

August 20, 2024

Good place, reliable and fast. They really are thorough about inspecting your car to be up to shape. More

by sebastianhcornelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

August 20, 2024

My car was ready to go at the time that was promised , I really appreciated it More

by ROSAHEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 19, 2024

Excellent service, Good customer service. . would recommend others. Exceptional personnel. Amazing representative. Good work and experience More

by frbvila485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Toyota of Lancaster responded

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

August 18, 2024

Wait time was very short. Easy to get an appointment. Service advisor was very friendly. More

by JOCELYNKEATING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Lancaster responded

Thanks so much for your review, we love getting feedback and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

August 18, 2024

I have been coming to Toyota of Lancaster for years and I would never think of going anywhere else. They’re great at what they do and their prices are more than fair. Great job Toyota of Lancaster!! More

by ERB1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Toyota of Lancaster responded

Thanks so much for your feedback! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again.

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