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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,002 Reviews

4,002 Reviews of Toyota of Lancaster - Service Center

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August 02, 2024

Your employee, Doug showed me professionalism, caring about his customers to do a good job. I have been bragging on that young man. I am 70+ yrs., he was patient. I will keep coming back if he is there. More

by A60taft6@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Douglas Velasco receives the recognition he deserves. Thank you again and have a great day!

July 23, 2024

I had an appointment for an oil change on my Prius. The work was done within the window of time I was told. I appreciate this. More

by queen_of_aztlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Jul 23, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 18, 2024

Is very nice we really it I will come back for another one soon. Thank you More

by ISABEL3255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

July 18, 2024

Very good tesm working there n very good service very precise in time manner i recommend to anyone More

by PEDRODELACRUZ57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 16, 2024

Great experience with Doug. Made the car repair process simple. Handled everything with my aftermarket warranty! More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

July 15, 2024

The service technician at Toyota of Lancaster are great, their service are top notch, Customer service are the best in town, great communication and over all Nice More

by JONNYALLEN39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Jul 15, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 14, 2024

The dealership itself is always friendly and welcoming. The person I most appreciate is Chanin the service supervisor. She is knowledgeable and always makes sure things are done right without any proble More

by Cherylmartin727
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

July 13, 2024

I have been complaining about a squeak on my brake pedal since the car had 4000 miles on it. Toyota keeps greasing the pedal and the squeak comes back within a week. This issue is not being resolved by Toyo More

by ritagh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best quality services to our customers, and we apologize for any inconvenience that you may have experienced. Unfortunately, at this time our technicians were not able to duplicate your concern.

July 13, 2024

Tawnya was attend bi request to call me And she did she does give great customers service More

by ILOOK4CHALLENGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tawnya Follendore
Jul 15, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

July 13, 2024

Great service, waiting time was fair. The staff was very kind and helpful. I definitely recommend it. More

by Sergio I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Jiménez
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