![](https://www.dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/close-x-orange.png)
Toyota of Lincolnwood
Lincolnwood, IL
Filter Reviews by Keyword
By Type
Showing 394 reviews
Purchased a used car from this dealer and every step of it was frustrating. Sticker price was non-negotiable. Wouldn't budge not even $100. Had to go through 3 different sales reps like a revolving door tr it was frustrating. Sticker price was non-negotiable. Wouldn't budge not even $100. Had to go through 3 different sales reps like a revolving door trying to upsell the warranty. Read the fine print when signing your paperwork! They sneak xxxx in and leave stuff out. I was promised an additional part as part of the sale, which they didn't even place an order for the part until a week later after I called them multiple times trying to find out about it. They waited until I called them before ordering the part. It was supposed to be delivered to my house but I had to drive there to pick it up. They couldn't even give me a receipt for my down-payment. Just everything about this dealer was shady and unpleasant to work with. Highly UNrecommend. More
I visited Toyota Lincolnwood today with the intention of purchasing a Camry. While my salesperson, Adrian, was professional and helpful, the experience with the finance department and managers was abysmal. purchasing a Camry. While my salesperson, Adrian, was professional and helpful, the experience with the finance department and managers was abysmal. After spending an hour selecting and viewing cars from 10:00 to 11:00 AM, we began paperwork around 11:00 AM. However, the loan application process, handled by one person in the finance department, took an additional 2-3 hours to complete. Once approval came through, I signed papers with Adrian Higueros, who did a great job. However, the wait continued for the finance department, which was operating at an unacceptably slow pace. By 3:00 PM, despite being assured by the manager that I was next in line, two more clients were attended to before me. This lack of transparency and respect for my time was frustrating. After nearly six hours at the dealership, I cancelled the deal and left. The entire experience, from the prolonged wait times to the misinformation, was utterly unacceptable. I urge Toyota Lincolnwood to address these issues promptly to prevent others from enduring similar frustrations. This level of service does not reflect well on the dealership. Overall Rating: ⭐☆☆☆☆ More
I guess this is the only way I can get into contact with sales consultant Larry Williams. I have called several times with no answer. I was not calling to complain or fuss. I had questions and a couple conc sales consultant Larry Williams. I have called several times with no answer. I was not calling to complain or fuss. I had questions and a couple concerns about the car that I made a conscious effort to purchase from a fellow hard working brother. No response, no reply after an easy going purchase process. This is a very genuine review. What if I was calling to send another customer to this gentleman? Have you ever been ghosted by your car salesman? I bet we could start a support group. All jokes aside this is ridiculous. They sold me a car without an interior car door handle. More
The manager Gabriel stated they will not sell at the dealer advertised price that they listed on the Toyota website. Even though this is the price that they (the dealership) put on there - not Toyota. H dealer advertised price that they listed on the Toyota website. Even though this is the price that they (the dealership) put on there - not Toyota. He said they would only sell it at MSRP, which was $1400 more. In the conversation I also told him that I had been calling for weeks to get a manager to call me back so I could get accurate pricing on the lease, and no manager called me until today, after I was informed they misquoted me before and my lease would be $100 more per month than they thought. I asked what options they have on their end. He offered no resolution at all- just stated the MSRP. So I asked did you recalculate it with the price the dealership listed on Toyotas website? And thats when he said they wouldn’t honor that price. I said, this is not a third-party website , its the Toyota website and the dealership listed their price on there, not Toyota. He said no, they wouldn’t sell at that price. So we argued on the phone about it and I informed him I would let Toyota know. He said “well then ill just put the car back up for sale and sell it to someone else” and “maybe this isnt the dealership for you if you had this many problems.” No, maybe they need to get their act together so people dont have this many problems in the first place. More
Was interested in a Lexus GS350, called early Saturday afternoon and was connected with a remote contact agent (Freddie), but I needed to talk to someone on the ground that could actually see the car. He afternoon and was connected with a remote contact agent (Freddie), but I needed to talk to someone on the ground that could actually see the car. He took down my questions for a sales person to follow-up with me. Then about 6PM Chicago time, I received a text from Jacob saying he was sending the requested pictures. Once I looked through the pictures, I texted him right back with a couple of questions, but no response. Morning morning - no response, Monday afternoon - no response. I texted him in the late afternoon asking if there were any updates and......no response. Tuesday, I get a text from Freddie, the car has been sold. I asked to speak to the General Manager and left a message - NO RESPONSE. Unless you are physically at the dealership, they clearly don't give a crap about a customer. I would have purchased the car!!! More
This is NOT the same dealership from which I purchased my previous new Toyotas. A man with a coffee cup in his hand came up to me and my daughter, started talking, "nice car", etc. Made us extremely uncomf previous new Toyotas. A man with a coffee cup in his hand came up to me and my daughter, started talking, "nice car", etc. Made us extremely uncomfortable not having a clue who he is. Somehow we took the leap and figured out that he was a "salesman". He knew nothing, said "You can buy this or not". Wouldn't even discuss a test drive. The day after attending the auto show and mistakenly gave them my contact information, I was phone and e-mail bombed by 8:30AM the next morning. I went in to buy a Corolla Cross (cash) but ended up leaving because it was such a negative experience. I then went to Toyota in Kenosha and bought my car. I could never have imagined that a change in ownership of dealerships could destroy a reputation so quickly. It's worth the time to find a "not-Ziegler" dealership if you don't want to be abused by clueless salesmen who don't even have the decency to introduce themselves before talking to a female who has cash-in-hand ready to buy a new car. Their service prices have exploded to worse than I could ever imagine a stealership to charge. Good luck finding the car you want, and not the car with all of the extras that they want to sell to you. More
Only reason not a 1 star is due to this dealer selling at MSRP and under but the sheer lack of communication and follow up after inquiring and then having to repeatedly asking for updates and no response giv MSRP and under but the sheer lack of communication and follow up after inquiring and then having to repeatedly asking for updates and no response given is unprofessional. Aggravating ordeal and would not recommend based on no follow through More
A salesperson named Anthony was very unprofessional and frankly rude during my call to this dealership. He lectured me for a while and then hung up. I couldn't put a word in. I reported to one of the mana frankly rude during my call to this dealership. He lectured me for a while and then hung up. I couldn't put a word in. I reported to one of the managers named Subul. But didn't get much feedback. I will take my business elsewhere. I would stay away from these folks at all costs. More
I recently inquired about the 2023 Toyota Sequoia capstone and scheduled a test drive with the dealership. Despite receiving a call two hours before my arrival confirming the appointment, upon reachi capstone and scheduled a test drive with the dealership. Despite receiving a call two hours before my arrival confirming the appointment, upon reaching the destination after a 3 1/2 hour drive, I was informed that the car had been sold. A simple courtesy call to notify me of the sale would have prevented a six-hour round trip. I recommend obtaining a confirmation email from them before embarking on a long journey to ensure the vehicle's availability. More
Alexis Chavez did a great job selling us our new RAV4 back in June. Although it was pretty easy, I knew exactly what I wanted. But, I also asked him that day to order some floormats for my Tacoma picku back in June. Although it was pretty easy, I knew exactly what I wanted. But, I also asked him that day to order some floormats for my Tacoma pickup. Four months later, still nothing and virtually no communcation whatsoever. VERY poor. Would certainly not do business w/ them again. Ever. I guess the lesson is, don't believe a salesperson. They will tell you whatever you want to hear in order for them to get the sale. More