Toyota of Lincolnwood

I called to reschedule my service check appt. Left voicemail with "Bridget" with my name, number and request to reschedule my appt., but no one returned my call. Decided to go to dealership. Bridget s voicemail with "Bridget" with my name, number and request to reschedule my appt., but no one returned my call. Decided to go to dealership. Bridget said she updated it, whatever that means. She would not explain what that meant, but repeatedly said "I updated it." Don't know what updated means. How could you update anything until we spoke and got another date to come in. Then I dealt with "Sal" to reschedule my service check since I had to come into the dealership as no one was returning my call. Sal was impatient, as if I was holding him up for another customer. No one else was waiting, but even if there was, every customer is important. I won't go back to Toyota of Lincolnwood again. The only time the service was good was when the salesman was trying to lease me the car! After that, it would downhill. More

I paid cash for a Rav4 Hybrid when they were Grossinger Toyota, and have been treated very poorly since they became Leader Toyota. They love to say, "I'll be right with you," and then let you wait a long t Toyota, and have been treated very poorly since they became Leader Toyota. They love to say, "I'll be right with you," and then let you wait a long time. I drove my car off their lot after service call without checking the driver side. The right side mirror cover was gone when I got home, a 2 mile drive. They assume no responsibility. I will never buy another car with these people. More

Thank you to Zahid Mirza and Eric Orellana for their excellent customer service and making my first car purchase so smooth! Thank you for your patience! 10/10 would recommend! excellent customer service and making my first car purchase so smooth! Thank you for your patience! 10/10 would recommend! More

I had a terrific experience last week at Toyota of Lincolnwood. My wife and I leased two 2018 vehicles three years ago. Last week I leased a beautiful new 2021 Highlander. Love it! Zahid Mirza was Lincolnwood. My wife and I leased two 2018 vehicles three years ago. Last week I leased a beautiful new 2021 Highlander. Love it! Zahid Mirza was my sales pro and he was super knowledgeable and attentive. He got me exactly what I was looking for, and at the price I needed. In addition, Eric Orellena (the General Sales Manager) and Amy Black (Finance Manager) were also terrific and really helpful. Great experience! More

sitting in the waiting room, I asked one of the employees to put on the mask ........ after a few minutes seeing him again without the mask, I reminded him again, which ended up throwing me out of the buildi to put on the mask ........ after a few minutes seeing him again without the mask, I reminded him again, which ended up throwing me out of the building and refusing to service my car More

Great customer service and extremely helpful! Got us a great deal and sure knows how to help his customers! Much appreciated! Thank you so much :) great deal and sure knows how to help his customers! Much appreciated! Thank you so much :) More

Horrible service. If you don’t have to go there avoid at any cost. I had a technician comes out in fron of me with black dirty hands and start touching my cream interior seats on my brand new Toyota! I let any cost. I had a technician comes out in fron of me with black dirty hands and start touching my cream interior seats on my brand new Toyota! I let it slide once. I came back a second time and my car was outside waiting for me again with completely dirty seats! They charge you an arm and a leg for service bit can’t use common sense when in side the car! More

Best knowledgeable sales person I have ever met Mirza, he is the best sales professional Outstanding. He was very helpful,highly recommend he have shown a lot of patients about 4 5 hours he was explaining is the best sales professional Outstanding. He was very helpful,highly recommend he have shown a lot of patients about 4 5 hours he was explaining things until I was satisfied and the manager was also very cool helpful thank you guys Iam happy with purchase I recommend everyone to visit there More

Was threatened by the manager Dave for writing a bad review about him and now he keeps calling my phone threatening me. Police report will be filed review about him and now he keeps calling my phone threatening me. Police report will be filed More

Don’t buy from this dealership If there is ever a recall repair needed, I don’t recommend Toyota of Lincolnwood. I got a notice from Toyota that I needed an air bag replacement. I If there is ever a recall repair needed, I don’t recommend Toyota of Lincolnwood. I got a notice from Toyota that I needed an air bag replacement. I went in, got it replaced and then got another notice from Toyota thanking me for doing the first “temporary repair” and to get the second permanent one taken care of as soon as possible. I called Toyota of Lincolnwood and they got me an appt the next morning early at 8:30am. Sounds good so far ....right. Well I get there on time on Saturday morning, my wife drives with me in the other car, go up to the desk and they tell I don’t need it, it was covered under the repair I did 2 weeks earlier. Instead of apologizing for the mixup, the CSR kept pointing out to me that it was handled and showed it to me on her screen. If she could see that I didn’t need the appointment, why couldn’t the person on the phone see that, she saw it in 2 seconds. Frustrated I walked out. Minutes later, I called the car dealership, talked to CSR in Service Dept, who took my information down as I said I wanted to speak to a manager. He called me back within a half hour. I told him how disappointed I was with the service I got. First he explained to me he didn’t know why Toyota sent me another notice. Next, he explained that he uses a service to make appointments. Pretty much didn’t get it. Number one, he essentially was taking no responsibility for what happened. He was blaming Toyota for sending me the notice, blaming his answering service for making the appointment, he took no responsibility whatsoever for the mixup. I also explained that instead of his CSR telling me over and over it had been handled, she could have apologized for the inconvenience instead. Again, both my wife and I got up early and drove almost 25 minutes in local traffic to get there at 8:30am in the morning, our days off. Given that no one seems to take responsibility for a negative customer experience that happens at their dealership, I do not recommend buying your Toyota from that dealership. I had an older Toyota and told him I was going to be buying a new one next year but told the manager he lost me as a customer. More