Toyota of Longview

Hands down the WORST dealership experience my family has ever had. My parents purchased a truck from Toyota of Longview with financing through Eastman Credit Union at approximately 6% interest. They signed ever had. My parents purchased a truck from Toyota of Longview with financing through Eastman Credit Union at approximately 6% interest. They signed the paperwork, took possession of the truck, and drove it for an ENTIRE MONTH believing everything was finalized. During that month, Toyota repeatedly requested income documents that we repeatedly provided. My sister personally emailed all 11 pages to Alonzo and called immediately afterward. He confirmed he received everything and was looking at it. I even called the dealership myself to make sure everything was okay and was told YES. Then weeks later, suddenly the financing had “fallen through.” Toyota conveniently found another bank, but now the interest rate was approximately 11% instead of 6%. We were told not to worry because they could keep the monthly payment around the same. I’m sorry, WHAT?! We went directly to Eastman Credit Union ourselves. After spending over an hour there going through everything, we were told the necessary documentation had not been properly provided to them—the SAME documents we had already given Toyota multiple times. We then went to Toyota of Longview looking for answers. Instead, Doug, the Finance Director, repeatedly interrupted us, talked over us, argued with us, and was extremely rude and dismissive. My dad became so upset with how we were being treated that he finally WALKED OUT. We refused to sign another loan at nearly double the interest rate, so Toyota had the truck towed back. You’d think that would finally be the end of it. NOPE. I came home from work afterward to find an unexplained $100 BILL from Toyota of Longview. So after a MONTH of driving this truck, repeatedly providing paperwork, being told everything was fine, financing falling through, being offered approximately 11% instead of 6%, making multiple 66-mile trips, being treated horribly when we asked for answers, and ultimately giving the truck back—we’re STILL dealing with this mess. Mistakes happen. What matters is how a business handles them. Had Toyota simply listened, treated us respectfully, and taken some accountability, I probably wouldn’t be writing this. Instead, they completely lost our family’s trust and any chance of our future business. If you’re considering Toyota of Longview, based on OUR experience, my advice is simple: DON’T. More

We purchased a 2024 Venza and made a good deal on the car. Our salesman, Chandler Bush, was helpful during the sales process and also helped us set up our cell phones on the car apple play. He even pai car. Our salesman, Chandler Bush, was helpful during the sales process and also helped us set up our cell phones on the car apple play. He even paid for a tube of touch up paint. That was my only complaint asbout the car. Whoever did the touch up did a sloppy job and used the wrong color paint. I'm going to take the car to a local detail shop to see if they can do a better job. More

I had a really good experience working with Astin. He was easy to talk to, honest, and never made me feel pressured. He answered all my questions throughout the whole process. I really appreciate how He was easy to talk to, honest, and never made me feel pressured. He answered all my questions throughout the whole process. I really appreciate how straightforward and helpful he was. No hassle negotiations. If you’re looking for someone who will treat you right, I definitely recommend asking for Astin. More

Complete chaos. Conflicting contracts, altered and missing paperwork, and an open TxDMV investigation into violations. Nothing is organized, nothing makes sense, and Conflicting contracts, altered and missing paperwork, and an open TxDMV investigation into violations. Nothing is organized, nothing makes sense, and nothing adds up. Yo-yo scams are their specialty. They have done this too many times to previous customers but were pushing back. More

DO NOT trust Toyota of Longview. They lie about what is available and in stock in order to get you to the dealership. When you get there after driving 2 hours, they tell you the car They lie about what is available and in stock in order to get you to the dealership. When you get there after driving 2 hours, they tell you the car was sold "15 minutes ago." Don't trust email confirmations or a salesman calling himself Gus. More

I highly recommend Tristan! He was absolutely amazing! He took great care of us. Everything went smoothly. He has a great personality & very respectful. He is very knowledgeable He was absolutely amazing! He took great care of us. Everything went smoothly. He has a great personality & very respectful. He is very knowledgeable of the vehicles & financing. He was not persistent or pushy at all. I highly recommend Tristan! Thank you for such a great experience in purchasing our new 2025 Camry. More

Purchased my fifth vehicle in Longview and they have always been first class with Service and best pricing. Tried Tyler but no thank you, shady operation over in Tyler. always been first class with Service and best pricing. Tried Tyler but no thank you, shady operation over in Tyler. More

They gave me a price in writing, then changed the price on the contract without telling me. Then gave me my paperwork on a flash drive so I didn't catch it. These guys are crooks. When I contacted them the on the contract without telling me. Then gave me my paperwork on a flash drive so I didn't catch it. These guys are crooks. When I contacted them they were unprofessional and rude! I've been telling everyone! And yesterday I cost them a sell. My friend was buying a new Toyota and I talked her into going to Texarkana. She was about to go to Longview. I will continue to cost them more money than they screwed me out of. Crooks! More

I don't believe they performed any work on my car but yet I was charged $159 for cleaning out the sunroof drain channels. Couldn't get anyone on the phone who knew if the car was ready. When I got to the d I was charged $159 for cleaning out the sunroof drain channels. Couldn't get anyone on the phone who knew if the car was ready. When I got to the dealership, my car was parked on the lot with no number inside and no sign anyone had worked on it. Usually there is a paper floor mat and a paper number hanging on the rear view mirror. Total rip off! Service manager was not there to talk to and nobody else knew anything! More

I can’t say at this point I’d recommend the dealership at all just our salesman Tony! After leaving I found a dent on the roof a couple of days later (truck was parked under protection) that was missed and w all just our salesman Tony! After leaving I found a dent on the roof a couple of days later (truck was parked under protection) that was missed and when trying to get help or it fixed the “dent” guy says he doesn’t remember it and we will be charged to fix it! So in other words he’s refusing to take accountability for missing something and wants to charge us! We have insurance if it had happened since leaving we would have filed a claim not contacted the dealership back! Or something happened while it was being cleaned by them but either way it didn’t happen since we’ve owned it! So I guess in other words they rip you off and overcharge for damaged product and then won’t stand by what they sell!!! Be aware!! More