Toyota of Manhattan

Bait and Switch tactics Hello, I am writing this review based on my personal experience at the Toyota Dealership of Manhattan. We bought our car, a Prius, 3 years ago. It Hello, I am writing this review based on my personal experience at the Toyota Dealership of Manhattan. We bought our car, a Prius, 3 years ago. It should have been a very exciting time as I was just graduating from graduate school and just starting my new job. We went in with our existing Camry which we wanted to trade-in. At first the sales rep we dealt with seemed very nice and willing to work out a deal for our trade in for a used* prius, on the first floor (main floor). We finally came to an agreed price when he told us we needed to go upstairs to the financial department. That's when things got very very sketchy and just plain wrong (**note we should have just left). When we got upstairs to the "financial officer" everything changed including the price that we settled on and they even tried to make us pay for "extra" insurance that we did not want, need or agreed to downstairs. After much back and forth, we did not want to go through with the deal because it was not what we agreed to from the beginning, that is when the "finance officer" started to belittle us, calling us (my husband and I) names such as "low lives" and yelling in our faces (Please keep in mind my husband and I are both professionals with Master's degrees). As I cried in disbelief, a manager (of entire dealership-NOT the general manager, but the Boss of everyone) saw my sadness and frustration and offered to help. At the end of it, we decided to purchase the car with significantly less "extras" then the financial officer was trying to swindle on us. HOWEVER, years later I am still left feeling angry, sad, and like I was just plain swindled and tricked into buying a car for way over its value. So I write this review for anyone who is going to this dealership to please be aware of what can happen. Needless to say I will never be going back there, not even for service. People should not be treated like this man treated us, especially when we are credible customers. More

Great Toyota of Manhattan helped me upgrade my vehicle and gave me a great price. Plus my sales person Franklin Beco helped me a lot by finding me a great c Toyota of Manhattan helped me upgrade my vehicle and gave me a great price. Plus my sales person Franklin Beco helped me a lot by finding me a great car at a great price and he is cares about his customers. More

Prefect My trip to the Toyota dealership was very nice my sell person was Franklin beco was very professional my stay in the dealership was fast all the paper My trip to the Toyota dealership was very nice my sell person was Franklin beco was very professional my stay in the dealership was fast all the paper work was done professional l recommend Franklin to my friends. More

Excellent experience Franklyn Becco and Ray in finance are phenomenal, I have been doing business with them for over 10 years! I ha e refered all my friends to them becaus Franklyn Becco and Ray in finance are phenomenal, I have been doing business with them for over 10 years! I ha e refered all my friends to them because I Know that they will take care of them...these guys make sure that when you drive away with your new car they have taken care of all your concerns, from financial expectations to overall car performance. They are the type of people that take pride in what they do!!! They make your experience, by the time you leave not only you bought a car, but you have also established a new friendship!!! Those two people ROCK!! Excellent service! Congratulations to both! Yleana More

100% recomiendo el dealer Desde que se entra l dilear te sientes en familia, Te ayudan a buscar la mejor solución, Haciéndote preguntas y acomodando tus nesecidad es. Fra Desde que se entra l dilear te sientes en familia, Te ayudan a buscar la mejor solución, Haciéndote preguntas y acomodando tus nesecidad es. Franklyn beco, es un vendedor pero más bien un amigo, donde te acomoda no sólo por l compra del vehículo si no tu futuro. Para que puedas pagar tu carro sin inconvenientes. Recomiendo sería mente este dealer. More

Greatest car buying experience I had my heart set on getting a Hyundai Tuscon but my dad convinced me to visit his dealer Franklin from Toyota of Manhattan. After my dad had several I had my heart set on getting a Hyundai Tuscon but my dad convinced me to visit his dealer Franklin from Toyota of Manhattan. After my dad had several issues with other dealers at Toyota, Franklin was the one who convinced him to give him a chance and made him a very happy car owner so, I decided to go in to see him the night before I was set to look at Tuscon's in New Jersey and I must say it was the best decision I ever made! He was the most honest car dealer I have ever met. I told him my budget and what my reasons were for buying a new car and he lead me thru every step of the way. He discussed all my options as far as financing and leasing were concerned, showed me many car options within my price range, was never pushy with getting me to make a decision, and even let me test drive a car! I fell in love with the Toyota Rav4 2016 which I ended up getting, and I am so IN LOVE with my new car! I owe the best car buying experience to Franklin!! I would without any hesitation recommend him to anyone I know who has plans on purchasing a knew vehicle. Franklin, thanks again for all your help!!! More

Best dealership around! Toyota of Manhattan has helped me make the purchase of my dream!! They explained everything to me & worked with my budget. The sales and service depar Toyota of Manhattan has helped me make the purchase of my dream!! They explained everything to me & worked with my budget. The sales and service department are truly exceptional!! More

Sale person Rate dealer rate Franklyn Beco es un Exelente vendedor y exelente persona amable Respectuoso y entiende todas las necesidades del cliente sin duda alguna Franklyn es e Franklyn Beco es un Exelente vendedor y exelente persona amable Respectuoso y entiende todas las necesidades del cliente sin duda alguna Franklyn es el corazon de Toyota gracias para todos los empleados por su amabilidad y su apollo en la compra de nuestro nuevo auto gracias Franklyn More

My next car i will buy it from franklin Great person and salesman. He made me feel confortable and at ease with the whole process. Thank you franklin and again my next car i will get it from Great person and salesman. He made me feel confortable and at ease with the whole process. Thank you franklin and again my next car i will get it from toyota of manhattan and franklin beco More

Left tge dealer with an upgrade lol My husband and i went for an oil change before we moved to Utah, and Mr. Beco made everything possible for us to update from a corolla to a rav4. We d My husband and i went for an oil change before we moved to Utah, and Mr. Beco made everything possible for us to update from a corolla to a rav4. We drove to utah with no problem and our 6 year old is in love with the new car. Thank you Mr.Beco. More