Toyota of Manhattan

I would not trust these people if I were just buying a candy bar from them. I spent hours in the store being shown vehicles I didn't want with more features than I asked for. But they kept saying that t candy bar from them. I spent hours in the store being shown vehicles I didn't want with more features than I asked for. But they kept saying that they wanted to put me into something nicer, and made me feel guilty when I would not budge on price for that something nicer. Finally, we agreed on the low-options car I wanted — a simple Corolla, at a price I was happy with. They said to come back at 4 to pick it up. When I got there, they told me the car they meant to sell me was scratched when it arrived, and they can't sell it. But here is a similar one, in a slightly different color, with fancier wheels, and of course, a higher price. I was furious, especially since they had got me to put $3000 down already on my credit card. I refused to pay the higher price, and they said it would take several days to refund my car. I don't know why, since the Gap can execute a return in moments, but luckily, the credit did finally appear on my card. For the next several days, Greg kept calling me to say that they found the car I wanted. Will I work with them on price. What can they do to make me feel comfortable. When I said give me an even better price than we had negotiated, Jody said he would have had given him the courtesy of calling him back sooner after he left a message (What?). Avoid this place! These guys cannot be trusted. I bought a Honda across the street and it was the exact opposite experience — I loved the dealership and I love my car. More

My wife and I were treated very well and left Toyota of Manhattan with a terrific Highlander Hybrid and fewer nasty thoughts about sale-people than we anticipated! Jason was our salesman; he graciously to Manhattan with a terrific Highlander Hybrid and fewer nasty thoughts about sale-people than we anticipated! Jason was our salesman; he graciously took us around and was excellent at his job. If you need a car, call him. Greg, the finance chief, was very pleasant and super at explaining the various programs...we came away comfortable with our financing. Jody, the used car manager, handled a few details with grace that made the purchase ultimately quite smooth. We're very pleased. More

"I decided to purchase a Toyota 4Runner in October of 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there. Let me preface my experience by sayin 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there. Let me preface my experience by saying that giving them a 1 star rating is generous. The dealer was obviously a rookie, who had to take cigarette breaks in between deals, and the sales manager (John) who tried to emulate a professional, completely lived up to that 'sleazy dealer stereotype'. After being told a final price which was supposed to include EVERYTHING, I signed the contract, and made arrangements to pick up the truck later that week. The truck had previously been owned by a family prior to my purchase (due to the evidence of crumbs, cheerios and snacks left behind in the back seat). It was agreed that the truck would be fully cleaned out, which in reality is something that a customer shouldnt have to mention or take note of. Needless to say, when took the truck home, I folded down the back seats, and sure enough the remnants were still there. I had to pay $50 out of pocket to get the car properly cleaned and detailed! Not too mention the 1/4 tank of gas they so graciously left in the truck for me to get around in. All of the above aside, I really didn't experience the full potential of Toyota of Manhattan's unprofessionalism until approx 2 weeks later, when I received a call from the finance manager, Greg (who at best is a Gotti boy wannabe), stating that they had neglected to include the sales tax in my contract, and that I would have to go back in so they could add it in. My response was well... it sounds like a personal problem seeing as how three of your employees (2 of which are managers) reviewed the contract before i signed it.. It was obviously a major oversight on their behalf -- An oversight a customer should not be responsible for. Nevertheless, after a week or so BS banter, Gotti boy stated that the State was going to revoke my registration, and that I would not receive my new one after the temp expired. I laughed because earlier that week, I had received the Reg mailed directly from Toyota of Manhattan. His response to that was "Well, they shouldn't have sent that." So obviously he was lying and felt completely desperate. Then they decided to attack me further, and say they were going to send me to collections if I didn't pay the sales tax. In the long run, I decided that paying for their mistake was my only recourse, if it meant never having to deal with them again. Their word means absolutely nothing, and overall, they are unethical in their approach to business." More

Toyota of Manhattan gives car dealers a bad name. We were suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem. Wh suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem. When we got there the salesman was nice enough. He said he didn't know about 0% financing on hybrids, but if we'd been told than on the phone then he was sure it would be worked out. We spent a couple hours there, did a test drive, went over everything we wanted. We were ready to buy a $55 k car, without chiseling them down on price. We just wanted the 0% financing. He said the finance department would call us back the next day. We put down a "fully refundable" deposit on my credit card. Next day comes, no call. We call them the following day. After being told they'd have to get back to us later, we finally spoke around 8 in the evening. They said that all they could do was almost 7% financing. With my good credit we could do better from a bank. To top it off, they wouldn't refund my fully refundable deposit without us coming in. Probably for more of their not-so-soft sell. We went to Manhattan Auto the next day and I'm the proud owner of a Ford Escape Hybrid with much better financing. Avoid Toyota of Manhattan unless you want a headache. FOLLOWUP: Well, I have to say that Chris came through on my refund. After a month of wrangling with my bank, I went in to Toyota, spoke with Chris, and got my money credited within the week. I still can't recommend Toyota, but if you feel the need to do business with them, please make sure Chris is involved. More

I agree with everyone else. The experience was so bad it's not barely even worth going into. I had written proof in an email about an agreed upon price, but when I went in the salesman told me to speak it's not barely even worth going into. I had written proof in an email about an agreed upon price, but when I went in the salesman told me to speak to his manager. The manager said they would never sell a car at that price and did not feel the least bit bad that I was totally lied to. The guy next to me was having similar issues with bait and switch. I can't believe these guys are still in business. More