Toyota of Melbourne

**Disappointing Experience – Poor Communication and Sales Tactics Undermine SmartPath** I recently attempted to purchase a vehicle through Toyota’s SmartPath system, hoping for a streamlined, no-hassle ex Tactics Undermine SmartPath** I recently attempted to purchase a vehicle through Toyota’s SmartPath system, hoping for a streamlined, no-hassle experience. Unfortunately, my local dealership did not deliver on that promise. Despite the advertised price being clearly listed online, I had difficulty obtaining a straightforward financing breakdown. Instead of providing the requested details, the salesperson redirected the conversation with unnecessary incentives like a "\$100 gift card just for coming in"—which felt more like a sales tactic than genuine assistance. I had already test-driven the vehicle and was simply looking to finalize information remotely. What made matters worse was the follow-up. I received additional emails from a different salesperson who was unprofessional and dismissive. Even after I asked to be removed from further communication, the emails continued. The entire experience reflected a lack of respect for the customer’s time and expectations. Unfortunately, this has been a consistent issue at this dealership over the years. I ultimately purchased my 2021 Sienna from a dealer in Stuart, FL—more than two hours away—because of their professionalism and transparency. Prior to that, I purchased a 2018 Corolla from a dealership in Vero Beach, which was also a positive experience. Because of repeated issues at the Melbourne location, I actively avoid taking my vehicles there—even for recall service. I prefer to drive farther for better treatment and peace of mind. This dealership could greatly benefit from improved management practices and customer-focused training. Until then, I would recommend exploring other Toyota dealerships in the region that value professionalism and clarity. Just tying to buy a car, that's all, but no, can't do that here, thank you. Hello Laura, thanks for the emails! At Toyota of Melbourne, we strive day-in and day-out to meet the needs of our clients, in the showroom, on the service drive and in the surrounding community. Our proven process of making friends first, investigating your needs and then recommending a solution has served us well since we first opened and will continue to be at the core of everything we do.. That has not been my experience, more like making you invest your time and holding your keys so you don't leave, oh boy I can't wait to get my Toyota, they kill the whole experience, Thanks Toyota of Melbourne, enjoy that morning meeting. Oh one more thing, usually the general managers name is proudly displayed at most Toyo dealers/websites, Im still looking for this gm's name somewhere to be displayed, I wonder why? More

It was great working with Mick to get my husband a new truck. He made the process smooth and made sure we got everything we were looking for! truck. He made the process smooth and made sure we got everything we were looking for! More

If your a woman or elderly person, do not go to Toyota of Melbourne. They will stick it to you. I have never seen such a dishonest, greedy and flat out illegal transaction in my life from a new car dealer. I Melbourne. They will stick it to you. I have never seen such a dishonest, greedy and flat out illegal transaction in my life from a new car dealer. I would expect this kind of dishonesty from a used car dealer, but not a new car dealer like Toyota. We have purchased 7 different cars between myself and my employees. One of our girls went to Toyota of Melbourne to do an end of Lease refinance. Marilena is 67 years old, does not speak good English and she went there by herself. They loaded her up with a $2800 extended warranty contract and $1000 gap policy. She did not buy those when she went there to buy the car, but since Toyota makes no money on end of Lease deals, they took advantage and conditioned her loan based on the extras they screwed her with. I went to Toyota and spoke the Finance manager and he told me that it is policy (The Law) that the car needed to have an extended warranty to be refinanced. This is total xx and Illegal. I plan on getting the State Attorney General involved since this is a woman, Older lady and did not speak English and the contract was written in nothing buy English when Spanish copies are available. Do yourself a favor and avoid Toyota of Melbourne. I will never allow any of my people to buy from there again. More

I love Toyota of Melbourne one of my family members bought a car from there the salesman Charly Acoca was a great salesman he help them with the car they was looking for I will recommend him to anyone bought a car from there the salesman Charly Acoca was a great salesman he help them with the car they was looking for I will recommend him to anyone keep up the great work Mr Charly Acoca thank you!!!!! More