2 Toyota Dealers near 32935near 32935

Employees are great. - frankdbutch

Employees are great. To unnecessarily sell me a tire came in for a patch. Gave me a explanation that was irrelevant to putting a patch on. Tires still look new. The service staff there is fantastic

Our experience with this dealership started out - Concerned Parent

Our experience with this dealership started out positively, but unfortunately became very disappointing after the sale. A close family member recently purchased a brand-new Toyota from this dealership. We felt the negotiated vehicle price was fair, and initially we were excited about the purchase. However, shortly after taking delivery, the vehicle developed concerning issues, including multiple warning lights appearing and an unexpected braking/jolting incident while driving. Because these concerns appeared so soon after purchase, we contacted the dealership to discuss our options. Part of that discussion was based on the dealership’s own advertised rescind/exchange policy. We first asked about rescinding the purchase and were told that rescinding the financed transaction was not an option. After that, we tried to pursue an exchange under the dealership’s stated exchange policy. However, instead of handling the replacement as an exchange, the vehicle was being presented to us as a trade-in transaction. That was concerning because a trade-in is very different financially and can involve a new valuation, possible negative equity, and an entirely new transaction. We were not trying to trade in a vehicle that had just been purchased. We were trying to understand and use the exchange option we believed the dealership’s policy provided. That was especially frustrating because this was not a situation where someone simply changed their mind about a vehicle. We were trying to address concerns that arose almost immediately after purchasing a brand-new vehicle. There were also additional service-related concerns shortly after delivery, and getting clear answers and consistent follow-up became increasingly difficult. We later had to carefully review the finance paperwork ourselves to understand several optional products and charges included in the transaction. One of those products was a $564 JM&A Service Term Care plan, which was later removed after we questioned it. My biggest concerns are transparency, consistency, and post-sale support. Optional products should be clearly explained before signing, including what they cover, what they cost, whether they are optional, and how they affect the amount being financed. Likewise, if a dealership advertises a rescind or exchange policy, customers should receive clear and consistent information about how that policy actually works. Tomorrow will make one full week since I sent a follow-up email regarding these concerns, and I still have not received a response. That lack of communication has added significantly to our disappointment. Purchasing a new vehicle is a major financial commitment. I strongly recommend that anyone purchasing here carefully review every line of the buyer’s order and finance contract, ask questions about every additional product and fee, read the dealership’s rescind/exchange policy closely, document any vehicle concerns immediately, and get important explanations or promises in writing. I hope the dealership takes this feedback seriously and improves its transparency, communication, consistency, and level of support after the sale.