Toyota of Melbourne - Service Center

I would prefer an ZERO STAR. Unprofessional, taking my collision concerns as a mockery and not showing any urgency to try and make sure my repair gets fixed. He allowed their col Unprofessional, taking my collision concerns as a mockery and not showing any urgency to try and make sure my repair gets fixed. He allowed their collision employee stains and puncture holes that were NEVER on my interior lining to still be there when they handed my car over. Not to mention this process has been over 3 weeks of trying to get something done. I’m very unsatisfied with his lack of professionalism. This Toyota place is lacking with this manager. More

If you bring your car in for service make sure everything is working afterwards! Even things they were never supposed to touch! Unfortunately when I brought my car in over a year ago I didn't realize that my is working afterwards! Even things they were never supposed to touch! Unfortunately when I brought my car in over a year ago I didn't realize that my key stopped working. I was super sick with long covid and dealing with the death of 3 grandparents, so yeah, my head was elsewhere. About 6 months after service I finally took the time to switch out the key battery because all along I just assumed that's what was wrong (I did not put two and two together at this point that the dealer ship actually messed up my key). After trying a new battery in both keys with no success and calling Toyota to explain to them this was clearly their doing, I was told it would be $80 for them to look at it because 6 months had passed. Again, as everyone knows there was A LOT going on in the world that time. I then had a family member that works with cars test it. His answer, someone unprogrammed your key and possibly programmed it to another car. He went on to say this is not uncommon for careless techs to do the wrong thing to someone's car, and this isn't the first time he's seen it. So here we are over a year later and my stepdad goes to fix the key because this is huge issue. $300!!!! For one key! I moved to Palm Bay from South FL and am not happy that this will be my Toyota mechanic moving forward. I feel like anytime they so much as change the oil I will have to make sure everything else is still in working in order. Oil change? Well do my blinkers still work?! How about the key? Maybe I just have to physically watch them work on my car and have them explain everything they are doing, while they are doing it. This is extremely unacceptable and I am so mad that I did not put two and two together but since I was so sick I did not drive anywhere, I did the service my car needed and that was that. So now here I am over a year later finally leaving a review so hopefully no one else gets screwed out of hundreds of dollars for a careless mistake caused by Toyota of Melbourne. OH! And after reading another negative review just now about their service I realized they also left what appeared to be a battery brush under the hood!! Careless?? I'd say so! More

I have been going here for about 7 years now. Have always been treated well having both the Corolla and Tacoma serviced here, though bought elsewhere. Staff has always treated me well. They will take the tim been treated well having both the Corolla and Tacoma serviced here, though bought elsewhere. Staff has always treated me well. They will take the time to explain what and why they recommend a particular service w/o giving off the vibe that I am being upsold. More

I’m new to the Toyota of Melbourne experience but I can say my experience up to this point, which includes; completing on-line collision report (amazing), multiple phone calls to the collision team (thank say my experience up to this point, which includes; completing on-line collision report (amazing), multiple phone calls to the collision team (thank you Mike) and others, my drop off experience (staff knowledgeable and friendly) and my rental experience-sum it up to say excellent! There is no question that it will all end with one very happy customer! I am impressed with how smooth the process and the positive attitudes and professionalism of your staff. More

I have been dealing with Toyota of Melbourne for almost 20 years. I prefer using the dealer because I want quality work and OEM parts. I can't say enough good things about this dealership. John Newbold 20 years. I prefer using the dealer because I want quality work and OEM parts. I can't say enough good things about this dealership. John Newbold ( Service Director) and Bryan Swain (Service Advisor) are exceptional. There desire to take of the customer and provide the best quality service is beyond compare. I have used many dealerships in my many years and can't say enough good things about these two gentlemen. These two are incomparable. No one is 100% perfect but these two try their best. Since I will be moving soon I wanted to let folks know that they couldn't pick better people to do business with. I am sure everyone that works there are very good, but these are the two gentlemen that I have always dealt with. Just want you guys to know you are great and I really appreciate all of your hard work and outstanding customer service. More

Dealership was very petty when it came to my last service under my car warranty. I had only had my car for ~16 months trying to get the last covered service. I had been on a long interstate trip and was ou under my car warranty. I had only had my car for ~16 months trying to get the last covered service. I had been on a long interstate trip and was out of state when I hit the 25K mileage. Noone at Toyota had told me it had to be <26K for the last service and I was only a few hundred miles over. Instead of showing consideration for a multi-decade loyal Toyota customer they shut me out. I was expecting more respect and concern and them to cover this service. Not recommended for customer service. More

Toyota of Melbourne exceeded my expectations in all areas of the dealership. Al Sikora is the best car salesman I've ever had the pleasure to work with. His enthusiasm, professionalism and care for the custo of the dealership. Al Sikora is the best car salesman I've ever had the pleasure to work with. His enthusiasm, professionalism and care for the customers needs goes well beyond the end of the sale. He consistently goes above and beyond in any way he can. The management and service teams are also committed to customer satisfaction. John Newbold and his assistant Amanda in service are also committed to quality service and customer satisfaction. His honor and integrity is remarkable and admirable and her commitment and dedication were impressive and humbling. I highly recommend Toyota of Melbourne and can not praise them enough for their integrity and talent. THANK YOU ALL! More

I Love my service writer Richard Centron! He is the BEST! He listens to your concerns and works very hard to always please the customer ! He listens to your concerns and works very hard to always please the customer ! More

Negligent and incompetent Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap so my son took the hubcap off left the dealership and had to come back and let them know it was still clicking and that there was still another noise they ordered a mirror but never ordered a hubcap of course they didn't it wasn't a hubcap so after bringing the vehicle back four more times because the handling of the vehicle was dangerous at speeds of over 70 miles an hour and wanted to know why the clicking wasn't fixed and why the car was dangerous John Newbold took several test drives in the car and said there was nothing wrong no kidding five visits to that dealership to get a problem fixed under warranty they put a steering calibration on the vehicle said everything was great so after communicating with corporate they recommended we bring the vehicle to another dealership which was very inconvenient so we did so a week later we went to Mike Erdman Toyota in Cocoa nice dealership to say the least we were not there more than 45 minutes before they put a machine that checks for sound on to the car and determined it had a faulty CVT transmission they had the car not even two full days returned it with a new transmission thank you Mike Erdman for resolving this issue and thank you John Newbold for nothing your dealership that you work for represents your work ethics because when trying to get your Superior was unable to even speak with the manager at the dealership that is why I had to call corporate to say the least I think your mechanics I knew there was a problem but since you are in charge I hold you completely responsible and negligent you owe us a minimum of $50 in gas I expect a gas card in the mail don't try to apologize on this website because all your apologies are as fake as you you are a xxxxxxx a crook or you are just incompetent either way I believe you should retire and let somebody like the service technician that found the problem in 20 minutes run that service department in Melbourne his name is Justin he was the best service tech I've experienced in weeks thank you Justin and thank you again Mike Erdman More