Toyota of Montgomery
Montgomery, AL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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The whole experience was professional, informative and educational. I would recommend the dealership to everyone.Keep up the good work Toyota. educational. I would recommend the dealership to everyone.Keep up the good work Toyota. More
BEWARE OF PURCHASING A USED VEHICLE FOR THIS BUSINESS! 1 We purchased a Tacoma at this business. Was assured it went thru multi point inspections. It burned 3 qts of oil in the first 1000 miles. They sell 1 We purchased a Tacoma at this business. Was assured it went thru multi point inspections. It burned 3 qts of oil in the first 1000 miles. They sell junk simple as that. STAY AWAY More
They are Professional and Experts in Knowledge and explaining issues and Caring towards the customer. explaining issues and Caring towards the customer. More
Fast and affordable service, Good customer service, good attention time, Good delivery time and good recommendations for my next vehicle service. service, good attention time, Good delivery time and good recommendations for my next vehicle service. More
I don’t visit many dealerships to compare the experience too. I will say the lobby having small tables out in the open to conduct business with did not feel good. Very unprofessional and less comfortable, n too. I will say the lobby having small tables out in the open to conduct business with did not feel good. Very unprofessional and less comfortable, no privacy. Rashaad was friendly and not too pressuring, I already knew what car I wanted before visiting the dealership. They could not come down any of the price and could not add any deals like tint, instead offered me a discount that Toyota gets for tint (probably still made more money off me). Luckily they had a 10% sale but only applied it to the MSRP, so not sure it was much of a sale. The time it took to complete the buying process was also very long and didn’t seem very smooth. A lot of sitting and waiting. If they could speed up the process and had offices for the salespeople, it would have been a great experience. More
The dealer provided excellent service — professional, courteous, and efficient throughout the entire process. Communication was clear, and they ensured a smooth, hassle-free experience from start to fini courteous, and efficient throughout the entire process. Communication was clear, and they ensured a smooth, hassle-free experience from start to finish. More
Josh was great to work with—Great Customer Service! Thank you!❤️😊👍 Can he be my advisor every time? Easy check in and timely service. Thanks for taking great care of me!! Thank you!❤️😊👍 Can he be my advisor every time? Easy check in and timely service. Thanks for taking great care of me!! More
Everyone was courteous and answered all our questions. The buying process did not take long but I wish they would have all cars of one type clustered together instead of spread out all over the lot. It ma The buying process did not take long but I wish they would have all cars of one type clustered together instead of spread out all over the lot. It makes it harder to compare the different colors, interiors etc. Lashonda was very helpful. More
The initial service (driver rear tire replacement) communication and timing by Haydn was very good. When leaving the dealership the lower tire pressure warning light was on and no individual tire pre communication and timing by Haydn was very good. When leaving the dealership the lower tire pressure warning light was on and no individual tire pressures were displayed. So, I returned to the dealer. fI was told that it would take 5 miles for the individual tire pressures to her displayed, but no explanation was given to why the low tire pressure warning light was on. So, I drove home (~ 7 miles) an there was no change in the warning light or tire pressure displayed. I returned to the dealership and Haydn personally checked the tire pressure on each tire. He had no explanation for why these issues existed. He asked if I could come back the next day to have the issue addressed. I agreed to so around 9:00 am. Upon arriving at the dealership Haydn was not at work and no one was notified to expect my return. Sydney was very helpful in getting me checked back in. Unfortunately, I was not notified that my car was fixed until ~ 4:30 PM and then I had to wait almost an hour before I was picked up by the shuttle. The shuttle driver (Shirley?) was very friendly and courteous. The issues with the low tire pressure warning light being on and no tire pressures being displayed was resolved. I was told that a sensor was damaged when the rear driver's side tire was replaced. My lower ratings for this service are based on two things: 1) the lack of communication from Haydn to others in the service department to expect my return the next day and 2) the failure to identify the issues with the low tire pressure warning light and the tire pressure display not working prior to releasing the car back to me for payment and use. My wife and I have purchased 2 Sienna vans, 2 Camry Hybrids, and 1 Corolla Hybrid from, and had them routinely serviced, by this dealership when it was Reinhardt Toyota. We never experienced a service issue like this with Reinhardt. I am disappointed that the quality of service has declined under the ownership of Toyota of Montgomery. More



