Toyota of Montgomery

The last 3 times I've brought my vehicles in for servicing they've forgotten about me. I waited 7 hours for an oil change and their excuse was "they forgot". Another time i talked to the service man servicing they've forgotten about me. I waited 7 hours for an oil change and their excuse was "they forgot". Another time i talked to the service manager about my vehicle, he told me to drop it off the night before and they'd look at it first thing in the morning and he took down all my information. 3 days later I call, he forgot to pass along the message and my vehicle was just sitting on the lot. The most recent time, I got routine maintenance done and expressed my concern for being forgotten about again and assured it wouldn't be an issue and they'd have my vehicle ready within 3 hours (I was on a schedule) 3 hours later, I call to see if its ready... they forgot to even pull the ticket and I had to wait another hour. If you want a business that values your time or cares even a LITTLE bit, find somewhere else for car maintenance. More

I had an 8:30 AM appointment for routine maintenance on my vehicle. Upon arrival, I was told the service would take about two hours, which I agreed to. I sat in the lobby from approximately 8:40 AM until 1 my vehicle. Upon arrival, I was told the service would take about two hours, which I agreed to. I sat in the lobby from approximately 8:40 AM until 11:20 AM with no updates at all. It wasn’t until an employee, who noticed I’d been there all morning, asked what I was getting done and offered to check on it. Around 11:40 AM, over three hours later, I was finally told my car hadn’t even been touched yet. I asked for my vehicle back at that point because I didn’t have another hour to sit and wait I left extremely dissatisfied with the total lack of communication, poor time management, and overall disregard for my time. Before leaving, I asked to speak to a manager, and was told that he was in a meeting and would call me later. I received I phone call after I left from the Service director Joel and we came to a resolution. I was offered a discount and to have my car picked up from work on Monday to have it brought in for my service. I was told to call on Monday when I made it in to work. On Monday I called the service director’s direct phone as instructed at 8:18am. No answer so I left a message. Two hours later I still had not received a call back so I attempted to call again with no answer. I called the operator right after to see if he was in today. I was told that he was and that he told them to transfer the call to him. The call got transferred, and after about 3 rings it went to voicemail and I left ANOTHER voicemail. I called the operator back and gave them my name and number for the director to give me a call back and was told he would call back in about 10 minutes. An hour later, I’m still waiting. After being a regular customer for 14 years, I will not be returning! More

My car was in and serviced very quickly. The staff was very nice and knowledgeable The staff was very nice and knowledgeable More

My first service on new Highlander went very well, prompt service, excellent service rep helping me service, excellent service rep helping me More

Toyota Montgomery was very much satisfactory. Never had to wait to ask for help. Uriah is an awesome person to buy a car from! Never had to wait to ask for help. Uriah is an awesome person to buy a car from! More

Very helpful with my concerns explaining how to correct the set up and where to find it. the set up and where to find it. More

They are great, always let you know what is going on. Service is completed in a timely manner. Service is completed in a timely manner. More

Dealership was very informative and great atmosphere. Salesman was very courteous and polite. Answered all my questions. Salesman was very courteous and polite. Answered all my questions. More

The advisors were friendly and made the process simple, the quality of service was standard, but the timing was rough. It took 20ish minutes to get in with an appointment, and I was told it would be 1-2 ho the quality of service was standard, but the timing was rough. It took 20ish minutes to get in with an appointment, and I was told it would be 1-2 hours when it took almost three. I would come back for advanced services, but I’d get regular work done somewhere else. More