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Toyota of Montgomery

Montgomery, AL

Overview
Employees
Reviews
4.4
614 Reviews
When you shop for a new Toyota vehicle in Montgomery, you're looking for a Toyota dealership you can trust with the model you want and a hassle-free car-shopping experience. At Toyota of Montgomery, we're proud to be one of the top Toyota dealers in the area, offering a variety of New Toyota Cars For Sale and Used Sedans, SUVs, & Wagons in Montgomery, AL. Contact our sales or service teams to schedule a test drive! Toyota of Montgomery also proudly serves Montgomery, AL, and surrounding communities. Start shopping by exploring current New Toyota Lease and Finance Specials on popular Toyota models. Looking for a used car for sale instead? Browse current Used Car Offers and specials near Montgomery. Also, take a look at deals on Toyota of Montgomery Certified Pre-Owned Toyota Cars For Sale in Montgomery, AL for affordable specials to fit your budget.
Contact Dealership

911 Eastern Blvd

Montgomery, AL

36117

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Showing 614 reviews

August 27, 2024

Mr. Germaux in the service department is very polite and gives very good advice on maintenance and repair issues. He is also very trustworthy. More

by wsrichardsoniii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Germaux
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Aug 27, 2024 -

Toyota of Montgomery responded

Thank you for highlighting Mr. Germaux's excellent service and trustworthy advice at Toyota of Montgomery! We appreciate your feedback and look forward to assisting you again in the future.

August 27, 2024

I waited 2. 5 hours yesterday afternoon (08/26/2024) just to be told they hadn't actually gotten the part to fix my car yet and no work had been done. Why did it More

by William Webb
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Gremaux,
Print
Aug 27, 2024 -

Toyota of Montgomery responded

William, I apologize for the long wait and lack of communication regarding your scheduled appointment. This is not the level of service we aim to provide, and I'd like to address this issue directly with you. Please reach out when you can so we can make things right. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

Aug 27, 2024 -

William Webb responded

Hi, I already tried this number earlier today and received someone else's voicemail. I won't try it again. Y'all already wasted 2.5 hours of my time on Monday. I'm not spending more time at work trying to call you. You're the customer relationship manager. Y'all have my number. It seems like it's your job to call me. Frankly, this more or less bumper response and posting of a generic phone number makes it seems like y'all don't actually want to get in touch with me.

August 24, 2024

I had a 1:00 appointment. I arrived at 12:50 and checked in. At 2:40 I asked the service advisor why it wasn’t ready. 5 minutes later I was notified it was completed. Ther More

by toddeanderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Print
Aug 26, 2024 -

Toyota of Montgomery responded

Todd, we apologize for the wait time you experienced at Toyota of Montgomery. Your feedback is important to us, and we'll work on improving our efficiency. Thank you for bringing this to our attention!

August 24, 2024

Made an appointment but still waited 2 hours. Appointment times should be honored! Otherwise good service. More

by arnealinden5748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Print
Aug 26, 2024 -

Toyota of Montgomery responded

Thank you for your feedback. We're sorry to hear about the wait time and will work on improving our scheduling at Toyota of Montgomery. Glad to know you were satisfied with the service otherwise!

August 23, 2024

Toyota Of Montgomery,,Is My Favorite Dealership,,They Are So Kind,,Generous,,Shows Patience,,and Do Awesome Work On Your Vehicle,,Josh Was My Tech,,He Assured Me That My Car Would Be Taken Care Off,,Josh an More

by rosieaustin620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, PAYTON ARKUSZESKI
Print
Aug 26, 2024 -

Toyota of Montgomery responded

Thank you for the glowing review! We're delighted to hear that Josh and our team at Toyota of Montgomery provided such excellent service. We appreciate your support and look forward to serving you again!

August 22, 2024

Disappointed that the drivers side step on my son’s truck decided to quit working while in their possession and they had nothing to offer as far as any blame or help on the bill. Look at the reviews of their More

by fivefingerbama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SIDNEY K CORNELL
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KYLE RIGGS
Print
Aug 23, 2024 -

Toyota of Montgomery responded

I apologize for the inconvenience you experienced with your son's truck. We strive for excellent customer service, so this feedback is important. Please reach out directly so we can discuss further and find a resolution. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

August 21, 2024

I had a wonderful experience buying a new car. The sales and financial team were excellent. More

by lukeseraaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LUIS GONZALEZ
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Aug 21, 2024 -

Toyota of Montgomery responded

We're thrilled our team at Toyota of Montgomery could make your experience a 5-star one! Thank you for working with us!

August 21, 2024

Luis was very hands on and knew all information needed about each vehicle I inquired on. He is the reason I wanted to make my purchase with Toyota. More

by chelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LUIS GONZALEZ
Print
Aug 21, 2024 -

Toyota of Montgomery responded

Chelly, we're delighted to hear that Luis provided such knowledgeable and attentive service at Toyota of Montgomery. Thanks for choosing us!

August 20, 2024

Sidney she is polite and helpful she doing excellent job and all, and all staff is greatful. More

by Bang Vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SIDNEY K CORNELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 21, 2024 -

Toyota of Montgomery responded

Bang, it's great to hear that Sidney and the Toyota of Montgomery team did a wonderful job! Thanks for stopping in for service.

August 16, 2024

I would not recommend this dealer for routine service. It took 3 hours and $300.00 to get a free oil change and rotation. I won’t fall for that again. More

by Day.greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karsen morris
Print
Aug 19, 2024 -

Toyota of Montgomery responded

We apologize for the inconvenience you experienced during your visit. It's disappointing to hear that our service did not meet your expectations, and we understand how frustrating this must have been. Please reach out if you'd like to discuss this further or need any assistance in the future. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

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