Toyota of Murfreesboro

Service Truck wasn't cleaned and buffed properly before they attempted to splly perma plate Which caused more scractches and heart ach .mrs.coleman called me Truck wasn't cleaned and buffed properly before they attempted to splly perma plate Which caused more scractches and heart ach .mrs.coleman called me ask me to bring it in again.cant don't trust the detailers or service.just want my money.back.im a drywall finisher if I had to come back 3 or 4 times u all wouldn't want me in ur house like I don't want them to touch my truck again.just want my money back More

60,000 Mile Service Paul Smith was the person that worked with me. He did an excellent job making sure my appointment went smoothly. He went over all issues with me and t Paul Smith was the person that worked with me. He did an excellent job making sure my appointment went smoothly. He went over all issues with me and took care of them. Even though I was scheduled for the 60,000 mile service, I had another issue with my radio/navigation system. He made sure a technician examined it, and found the problem. Since it’s covered by my warranty, it’s getting replaced by a new one. Thank you for your integrity Paul Smith!!!! More

First scheduled maintenance on my 2018 highlander Drake was awesome. Thank you for getting my wife's Highlander in and out so quick for 1st time service. Great atmosphere and east to deal with. Drake was awesome. Thank you for getting my wife's Highlander in and out so quick for 1st time service. Great atmosphere and east to deal with. More

30,000 miles service my service man Paul Smith was excellent taking care of my rav4. very understanding about a warranty problem with my tail lights. he gett my service man Paul Smith was excellent taking care of my rav4. very understanding about a warranty problem with my tail lights. he getting me new PARTS More

Lifetime Limited Powertrain Warranty is a joke Buying a car from Toyota of Murfreesboro has been the worst purchasing decision I have made in my life. I purchased a used Subaru Outback from them in Buying a car from Toyota of Murfreesboro has been the worst purchasing decision I have made in my life. I purchased a used Subaru Outback from them in March and it died as I was driving it home on the interstate. It took them over a month to finally fix what was wrong with the car and still tried to give it back to me with the tire sensors not working properly. Two months later my check engine light came on and I called the service department because my car was covered by their Lifetime Limited Powertain Warranty (which I have found out means nothing). The service tech said he had to check with a manger and never called me back. I ended up shelling out over $500 to fix the car on my own dime this time. Another two months has passed and my car stalled on the road again and I had it towed to my mechanic. He diagnosed the issue as a transmission problem and I called the service department at Toyota of Murfreesboro again. The tech I spoke with informed me that I did not have a Powertrain Warranty even though I had the paperwork sitting in front of me. He said he would check with a manager and once again I was not called back. I have contacted the General Manager Charlene Coleman directly who has also ignored my calls. Learn a lesson from me and DO NOT DO BUSINESS WITH THESE PEOPLE. They will not stand behind their warranty and their service department is completely inept at fixing anything beyond a flat tire and even then I would be suspicious. More

Oil and filter change The dealership is very accommodating and professional, 10/10 stars! They have a drop off option which I have used on multiple occasions, and the turn The dealership is very accommodating and professional, 10/10 stars! They have a drop off option which I have used on multiple occasions, and the turn around time has been very reasonable. More

Always Outstanding Experience Toyota of Murfreesboro provides outstanding customer service and quality work in a beautiful, comfortable facility. Terrence was very professional, ki Toyota of Murfreesboro provides outstanding customer service and quality work in a beautiful, comfortable facility. Terrence was very professional, kind, and informative. This is a very busy facility, and they take care of every customer efficiently. I have been going here for years and would not consider anywhere else. More

Outstanding customer service! I called early on a Friday morning for my 10,000 mile service. They had no appointments open but was able to get me in as a walk in. I dropped off at I called early on a Friday morning for my 10,000 mile service. They had no appointments open but was able to get me in as a walk in. I dropped off at 9:00 and asked if it was possible to get it back by 2:00. At 1:30 they were calling me to let me know it would be ready at 2:00. Never had I actually had a dealership service do what they said they would do. VERY PLEASED! More

I had a great salesman 1 year ago. I had my 15,000 service done for free and I had my drivers seat had a cracking and popping sound on my 2017 Tacoma TRD Off Road 4x4. And the service a I had my 15,000 service done for free and I had my drivers seat had a cracking and popping sound on my 2017 Tacoma TRD Off Road 4x4. And the service advisor I believe his name was Brian was great, treated me with respect. He agreed with me on my driver's seat issue and ordered a new seat frame to fix the problem. I'm already scheduled next week to have it replaced. Great dealership and service department. More

Outstanding! Went to buy a truck.....service was outstanding. Sam was very patient with me as I drove several pick ups, trying to decide which model I wanted. Went to buy a truck.....service was outstanding. Sam was very patient with me as I drove several pick ups, trying to decide which model I wanted. I did purchase a Tacoma and the service was A+ from everyone I dealt with. I would buy from them again. More