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192 Reviews of Toyota of Naperville - Service Center
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June 03, 2017
my review I want to review my sales service advisor Jordan Coco. He is very respected and a good sales advisor . I recommend him to anybody he is pleasant and h I want to review my sales service advisor Jordan Coco. He is very respected and a good sales advisor . I recommend him to anybody he is pleasant and honest . He is a good person . Good Business At This Dealer . More
by hot shot 20
Employees Worked With
Coco Jordan
May 31, 2017
REGULAR SERVICE I have been coming to Toyota of Naperville after Thomas Toyota tried to sell a bunch of stuff. I immediately went to Toyota of Naperville. Mike has al I have been coming to Toyota of Naperville after Thomas Toyota tried to sell a bunch of stuff. I immediately went to Toyota of Naperville. Mike has always been honest and straight forward. I have and will trust what he says. Thank you Mike!! More
by littlejim
Employees Worked With
Mike Librizzi
May 27, 2017
Dependable Service I have had had several Toyotas and currently own 2. I also have a competitors brand that my wife refuses to part with since it's her daily driver for I have had had several Toyotas and currently own 2. I also have a competitors brand that my wife refuses to part with since it's her daily driver for the past 10 years. I was introduced to Chris Maltizo 3 cars back. I have had nothing but good honest service and courtesy from him and their shop. Chris Roach, their Service Manager has always been fair and accommodating, so much so that I now have all my service and maintenance for my Toyotas and non-Toyotas done here! Have really enjoyed the peace of mind, thank you Chris M and Chris R. More
by AnantD
Employees Worked With
Chris Roach, Chris Maltizo
May 25, 2017
Awesome Jordan I ALWAYS request Jordan Coco for any service! Why? Great question! Jordan not only this visit but ALL of my visits is kind, helpful and patient. He I ALWAYS request Jordan Coco for any service! Why? Great question! Jordan not only this visit but ALL of my visits is kind, helpful and patient. He takes time to make sure I know what needs to be done to my vehicle. He takes that extra time. I appreciate that so much. Today I was in for 4 new tires at his recommendation. If it was any other sakes person my husband would of gotten other opinions. I tell him Jordan recommends....we get it done. His welcoming customer service attitude should be taught to ALL of the sales crew at the Naperville Toyota. The entire crew there is good but could use the JC touch. He cares much more then others about the customers needs. His focus is stronger with happy customers than concern about commissions which is huge!!!! Jordan is phenomenal and THE reason I choose the Naperville Toyota. More
by JC'sFanClub
Employees Worked With
Coco Jordan
May 13, 2017
Good Impressions, Poor Where It Counts I've been to this service center three times now. Each time has been a little more disappointing and frustrating than the last - and this last visit I've been to this service center three times now. Each time has been a little more disappointing and frustrating than the last - and this last visit will be my *last* visit. The staff are pleasent, as is the facility, but when one actually looks at the work actually done and the overall division of services (which revolves around adding costs) - that's where the goodwill stops from my experience. In an attempt to keep it somewhat brief, I'm only referring to my last experience below. 1. They have good deals and sales at face value (that have lured me in), but it seems like once you're there, there's always some kind of catch or "optional service" - that's not *needed* but should have been part of the "deal" to begin with… I mean, now that you're there and the problem is so close to be solved - sure you could look elsewhere - but then you'd have to start the whole ordeal over again. (And when have I called other places this dealership's "big sales" barely broke even to what other*s* were offering with no big special(s) and with the same services included. 2. If they don't have to they won't. With all the wheels having been removed (for replacement), having drove over 50,000 miles with the original brake setup on it, and also having paid for an oil change and multi-point inspection (among other work/services) doesn't mean they *have* to inspect my brake linings, right?.. I'm looking at the form which has the brake lining "inspection not taken" box checked. 3. Don't review the work, what you don't know won't hurt you. A few days after the dealership's oil change, on 2 occasions, I checked the oil dipstick to find it was filled only to the 1/2 way mark. Certainly "adequate" and fine, but I just can't help but feel like putting it to closer the top/full mark would only help (the customer). Similarly, window wash and other small things weren't touched. "Wham, bam, thank you Ma'am!" It's an impressive facility with friendly staff, only fell short where I value it most. I now plan to travel further to a previous dealership that has been far more straightforward and generous where it counts… The best comparison I can make is: it's like that fine cuisine that looks and smells great, but when you actually bite in, you realize it's all show. I hope this will give you all something to consider at least. More
by Vulpes
Employees Worked With
Omitted
April 20, 2017
Excellent service experience I have consistently taken my toyota vehicles to Toyota of Naperville and they provide excellent service. Even if I didn't buy the vehicles there their I have consistently taken my toyota vehicles to Toyota of Naperville and they provide excellent service. Even if I didn't buy the vehicles there their service department has been so good that I will buy from them in the future. I wan to particularly call out Mike Librizzi - among several great service persons - he is always friendly, informative and takes care of my vehicle servicing needs promptly and well. They've kept my toyota vans and cars running in excellent condition with one of the vans at almost 160,000 miles now - and still running like a champ. Great job guys - way to keep the customer as the center of what you do in terms of service! More
by Srirajasekhar Koritala
Employees Worked With
Mike Librizzi
March 22, 2017
Awesome and helpful Jordan Coco was very helpful and went above and beyond to do so!!! My visit was a comedy of errors on my part and Jordan was supportive and understa Jordan Coco was very helpful and went above and beyond to do so!!! My visit was a comedy of errors on my part and Jordan was supportive and understanding. More
by Beth
Employees Worked With
Coco Jordan
March 19, 2017
Rav 4 owner I brought my car in for service and I was extremely impressed on the time it took to service it. It usually takes about an hour but Jordan assured me I brought my car in for service and I was extremely impressed on the time it took to service it. It usually takes about an hour but Jordan assured me it would be done sooner. After about a half hour my Rav was finished with the 5000 mile servicing, and they gave it a car wash too! I was going to take a loaner for this servicing, but if it continues to be as quick as this time I'll never need one. Please continue to provide exceptional service! More
by Rav4
Employees Worked With
Coco Jordan
March 11, 2017
Jorden is wonderful ! Dear Jorden, Thank you so much for servicing my Camry !!! You are awesome, so friendly, quick and efficient and extremely knowledgeable! Such a we Dear Jorden, Thank you so much for servicing my Camry !!! You are awesome, so friendly, quick and efficient and extremely knowledgeable! Such a well polished young man that made me feel welcome in every way! More
by Vicngab00
Employees Worked With
Coco Jordan
March 03, 2017
very helpful My 2014 Toyota Corolla needed a new transmission. I called my service advisor Rich Wildeveld on a Saturday afternoon and he was able to get me in and My 2014 Toyota Corolla needed a new transmission. I called my service advisor Rich Wildeveld on a Saturday afternoon and he was able to get me in and assess the situation very quickly. He set me up with a loaner car and had a new transmission installed within 4 days. As always, Rich is a pleasure to work with. Professional and courteous. More
by rsabo
Employees Worked With
Wildeveld Rich
