Toyota of New Bern

In the process of getting my vehicle, I was promised a piece of equipment to be given to me by the dealer. I was told it would take less than a week. 2 weeks later I start calling the dealer about it, and piece of equipment to be given to me by the dealer. I was told it would take less than a week. 2 weeks later I start calling the dealer about it, and keep getting the "I'll call you back" answer. 3 weeks later, I speak to a manager, and miraculously, the order, which would have taken a few hours/overnight to fulfill, is ready after a month or so of having the vehicle. More

My husband and I were assisted by Bruce Smith. Bruce presented himself professionally,yet down to earth. The one thing that really stood out for me during my experience with Bruce is that when my husban presented himself professionally,yet down to earth. The one thing that really stood out for me during my experience with Bruce is that when my husband and I told him the price range for which we were seeking, he didn't automatically escort us to the "used car" side. He instanteously showed us two vehicles that were within our budget. We didn't feel pressured, and he didn't try to sell us anything we didnt want. Bruce also took the time to walk me through all the extra features in the vehicle, and how they operate. We had a great experience, and we look forward to doing business with Bruce in the future. Ida Bryant More

We had a great experience working with Subaru of New Bern. Bruce was helpful, friendly, and willing to do all he could to get us a good price on our new vehicle. We walked away happy customers. Bern. Bruce was helpful, friendly, and willing to do all he could to get us a good price on our new vehicle. We walked away happy customers. More

Dealership and Paul were great to work with. Took care of everything! Made buying a car very easy--in fact, it is our second purchase from them. everything! Made buying a car very easy--in fact, it is our second purchase from them. More

I felt Paul was great!!!!!!! Paul got in touch with me quickly from receiving internet request. He made appt. and i was out in less than three hour. quickly from receiving internet request. He made appt. and i was out in less than three hour. More

Brett was awesome! Have been a Mercedes consumer, last 7 cars. Going forward will never have anything but a Toyota!! Thanks, Brett for the awesome customer service. You explained all the features and ben cars. Going forward will never have anything but a Toyota!! Thanks, Brett for the awesome customer service. You explained all the features and benefits of owning/leasing a Toyota and you sold me!! Love my new car!! More

We went to the New Bern Toyota dealership looking for a used car to replace our Jaguar which we had sold to our son for one dollar. We met Tommy Jones on the lot where he was working. He impressed my wife used car to replace our Jaguar which we had sold to our son for one dollar. We met Tommy Jones on the lot where he was working. He impressed my wife and I for his friendliness and efficiency. He also impressed us with what he was not: rude, pushy, disdainful, or rushed. We did not see what we had in mind as it had been sold the day before; so we left. I did further research on the internet looking at both used and new vehicles. We decided that we could obtain what we wished by buying a year end model. We called Tommy and set up an appointment. While we were not in a rush, we felt we could continue our investigation and had plenty of time before the new model year. We were again positively impressed with Tommy. He is friendly, knowledgeable of his products, a listener, customer oriented, and unrushed. Needless to say he produced a deal which satisfied both of us. We closed the deal that day. Tommy, then showed us what a pro he was by taking care of the registration and insurance. The piece de resistance was to deliver the car to our house before we had returned home. If all the employes of the dealership are as professional and good as Tommy, the dealership ranks among the best we have ever dealt with in buying over 12 cars. He made the buying experience a pleasure and not a hassle. More

friendly staff I've ever had the pleasure of working with. It was fast and easy I had my car same day. And it was for the right price! with. It was fast and easy I had my car same day. And it was for the right price! More

Salesperson was very knowledgeable and courteous. He worked with us on establishing a sales price that was agreeable to both parties. We just contacted our insurance company and were informed that Mr. E worked with us on establishing a sales price that was agreeable to both parties. We just contacted our insurance company and were informed that Mr. Emmers had not contacted them regarding our new vehicle. He had indicated he would do this on Monday, and today is Tuesday. He also told us to come by on Monday morning for any questions we may have had on the new vehicle; however he was not at work. While we understand that situations arise that may be beyond his control he could have called us at home to let us know when he would be available. We drove all the way from home to the dealership (apprx 20 miles RT) and did not get answers to our questions regarding the vehicle's navigation system. More

Bob Gantert was the salesman that assisted us in our purchase of a new Toyota. He was very informative when we went for a test drive...he pointed out many of the new safety features and told us of the purchase of a new Toyota. He was very informative when we went for a test drive...he pointed out many of the new safety features and told us of the overall reliability of the Toyota products. We would freely give Mr. Gantert's name to a prospective customer. Thank you More