Toyota of New Bern

We were contacted by email and telephone prior to our visit. We were welcomed on arrival at the dealership. We were interested in purchasing an Avalon and discussed our preferences for specific model, visit. We were welcomed on arrival at the dealership. We were interested in purchasing an Avalon and discussed our preferences for specific model, color and options with the salesman. A suitable car was in stock and the salesman demonstrated features of the car and provided a test drive. We were introduced to a member of the service department. The salesman briefly discussed price with us and introduced a member of the business department. We discussed prices on the new car and our trade-in. We agreed on prices for each and documentation for registering the car was completed. We were asked about financing the automobile and assistance with transfer of the insurance but declined both. Our personal gear was transferred rom the old car to the new and we took possession. We were given telephone numbers to call if we had questions. The salesman and other staff were friendly, thorough and efficient throughout. More

We found the vehicle by driving passed on the highway. When the salesman approached us he was not pushy or manipulative. He offered information and allowed us time to make our decisions without pressure. When the salesman approached us he was not pushy or manipulative. He offered information and allowed us time to make our decisions without pressure. The vehicle was clean and ready for sale. The salesman, Michael Moore was professional, friendly, and sincere, unlike my previous experiences with car salesmen, We felt he was honest and interested in our opinion about the vehicle. He did not try to convince us of anything rather he was factual and understanding. The financing was well handled but as usual a lengthy process. They took care of all the details efficiently. We returned at a later date to pick up the license plate. It couldn't have been easier. We have been very satisfied with our used vehicle. But the best part of our experience was the car salesman, Michael Moore. Now how often can you say that. More

Visited the local Toyota dealership yesterday and purchased a new Camry (our third Toyota). Paul Stokes was so easy to work with.. He provided us with great service and worked hard to find exactly purchased a new Camry (our third Toyota). Paul Stokes was so easy to work with.. He provided us with great service and worked hard to find exactly the right car for us.. He was very friendly and eager to see that we were satisfied with our car purchase experience. It was the easiest car purchase I have ever experienced. So nice to drive away having enjoyed the whole process. Paul deserves all the credit for this. I have already recommended to other family membersthat they go out to Toyota and speak with Paul about buying a new car. He is a wonderful asset for Toyota. He certainly saw to it that we were smiling when we drove away. More

Overall, our experience with Toyota of New Bern was very positive. We ended up finding and purchasing a vehicle we had been talking about for a few months. The staff acted in a friendly and professional man positive. We ended up finding and purchasing a vehicle we had been talking about for a few months. The staff acted in a friendly and professional manner. We would recommend your dealership to family and friends. Frank and Deb More

In dealing with the salespeople, I assumed that they would be forthcoming in giving me the best price possible, particularly since I am a new customer. I gave them my information on a car at a differen would be forthcoming in giving me the best price possible, particularly since I am a new customer. I gave them my information on a car at a different dealer including the price, and they provided what I thought was a similar vehicle. It was not and the result is I overpaid by about $1000. More

I went to toyota to get a new car. I talked to gray and set up an appointment. He was really nice showed me the car i wanted and i was in love with it. i told him my budget and he said he can work somethin set up an appointment. He was really nice showed me the car i wanted and i was in love with it. i told him my budget and he said he can work something out. The only thing i didnt like about the car was the color. Gray told me since it was the last one and a new one wouldnt be in for a while he can give me a discount. i thought discount, great, ill learn to love it. Then he said id get the military discount so im my head im thinking discounts discounts discounts. I tol dhim my budget in the beginning and when it got to paperwork time he came back about 3 times with an amount that was way higher than my budget. i mean i could still afford it but i was going to be tight. i was so into the car i had my fussy son with me i trusted him. he never really told me the real price id be paying. Weeks later when i finally decided to look at the receipts i noticed im going to be paying soo much for the next couple of years. I analyzed numbers more and i didnt get ripped off per say but with all the discounts and rebates i was told it was going to get i feel like i did. I am now living paycheck to paycheck. I am not blaming anybody but i definately feel like i got cheated. I dont think he was a good salesperson ive been to other dealers trying to trade my car and they were all definately better they tried to find something that worked for me and my budget. They didnt know about my trade in. It was basically the worst mistake ive ever made going to toyota of new bern. More

We felt very comfortable going to Toyota of New Bern to We felt very comfortable going to Toyota of New Bern to purchase a new vehicle. In fact we have now purchased two new vehicles from this dealer. Gray We felt very comfortable going to Toyota of New Bern to purchase a new vehicle. In fact we have now purchased two new vehicles from this dealer. Gray was exceptional with helping us find the right truck. He was very knowledgeable and laid back. We never felt pressured at all and the negotiation was painless. I highly recommend Toyota of New Bern. More

I had a great experience at Toyota of New Bern recently. We arrived at the dealership and I was asked if I needed help very shortly after arriving. Although Gray was with another customer, another sales ass We arrived at the dealership and I was asked if I needed help very shortly after arriving. Although Gray was with another customer, another sales associate was assigned and showed my wife and I the cars that we were interested in. He was knowledgable about the Subaru brand and answered all of our questions. Doug and everyone we interacted with were very efficient and professional. I was directed to your dealership through the USAA car buying service as a perferred dealer. I tend to want to avoid dealerships due to the potential for high pressure tactics but at Toyota of New Bern the experience was not high pressured which I appreciated - thanks guys :-) Although I really had my eye on the "historic" silver Subaru (I found out later that my wife's brother in law went surfing with his neighbor in that very car) I think the 2013 Outback was a more worry-free choice for long trips. Thanks again for your help on my latest car purchase - I would recommend your dealership without reservation (and most likely will!) John Hildebrandt More

This dealership is amazing. They were willing to work with me on what I could afford as a monthly payment and we took it from there. They exceeded my expectation in every way. I headed out to get a Hon with me on what I could afford as a monthly payment and we took it from there. They exceeded my expectation in every way. I headed out to get a Honda and they have made me fall in love with Toyota! They were friendly and made sure I left happy with every decision I made. More

I went to the dealership with almost unattainable expectations. Paul worked very hard and diligently to get the deal done. I was pleasantly surprised that they were able to meet almost every reques expectations. Paul worked very hard and diligently to get the deal done. I was pleasantly surprised that they were able to meet almost every request I was asking. Paul Stokes was very knowledgeable about the Prius and answered any questions I had on the spot. He was energetic and a pleasure to work with. I would definitely request to do my business with him again in the future. Overall, the visit lasted just over an hour and I walked out with a new car. By far the best experience I have ever had buying a new car. More