Toyota of New Bern

Tyler was very enthusiastic and he provided excellent service and information, even though it was late on a Saturday evening! He was able to provide information on the brand that we were not familiar wi service and information, even though it was late on a Saturday evening! He was able to provide information on the brand that we were not familiar with, the history of the vehicle and extra information that made us extremely comfortable with our purchase. We have purchased from this dealer in the past and were very satisfied with that experience as well. More

Worked with Bruce through email about the vehicle my husband and I were interested in. Responses were prompt and all information was provided when asked. Met at requested time and dealership folks staye husband and I were interested in. Responses were prompt and all information was provided when asked. Met at requested time and dealership folks stayed after normal closing hours to finish our transaction. Thanks to them for their flexibility. More

My name is Benjamin F. Grady, I recently purchased a Subaru Cross Trek. Paul Stokes is my salesperson, he was very knowledgeable and informed about the product. He was very courteous and professional, Subaru Cross Trek. Paul Stokes is my salesperson, he was very knowledgeable and informed about the product. He was very courteous and professional, especially to my family when they arrived. I feel he went above and beyond in making my experience at purchasing a new car. He introduced me to some of the key people I will need as I continue to use the dealership, for example an oil change. He gave me a tour of the facility, in which that was very helpful. I have already recommended to two of my friends to ask for him by name. I'm sure all of the sales staff are of the same high caliber as he is! More

I am a long time Toyota owner and a returning satisfied customer to Toyota of New Bern. I drive from Jacksonville because I have had negative experiences with Stevenson car dealerships and that seems to b customer to Toyota of New Bern. I drive from Jacksonville because I have had negative experiences with Stevenson car dealerships and that seems to be all we have in Jacksonville. Two years ago I traded in my Avalon that I drove for 12 years and purchased a RAV4 from Toyota of New Bern. I was very pleased with the maintenance service and the atmosphere there of "Team Toyota".....so, when the tires gave out it was easy to return there to solve that problem....I had not intended to buy a whole new car but, they worked hard to make me an offer I couldn't refuse:-))......I am thrilled with my new purchase and look forward to visiting when it is time for regular maintenance.......EVERYONE there makes you feel welcome and like 'family'....GO TOYOTA RAV4 !!! More

This is my third Highlanders’ purchase–all from Toyota of New Bern. I have always been very pleased with the purchase and service I have received on my automobiles. I was especially pleased with this last New Bern. I have always been very pleased with the purchase and service I have received on my automobiles. I was especially pleased with this last purchase. Paul Stokes, the salesman, went the extra mile to make my trade-in a most pleasant experience. Up to the date of trading my 2012 Highlander, I had not considered replacing it. I saw the 125% trade in value online the morning that I was bringing my 2012 in for routine service. I spoke to Paul about it. Through his efforts the rest is history–I left with a 2013 Highlander. Long story short, I am 100% satisfied with the purchased of my 2013 Highlander! More

I am unhappy with my decision. The salesperson was nice but I felt very rushed to make a decision and was talked out of options that were on my list of needs. I also spent more than I wanted. I know that i but I felt very rushed to make a decision and was talked out of options that were on my list of needs. I also spent more than I wanted. I know that is most dealers but this is my first experience with Toyota and I was hoping to be a return customer. More

Bob Gantert made my new car buying experience a pleasure. His expertise and calming demeanor made what could have been a stressful interaction into a very pleasant experience. I felt I could trust what he His expertise and calming demeanor made what could have been a stressful interaction into a very pleasant experience. I felt I could trust what he said and that I would get a fair deal from Toyota of New Bern. I am very pleased with my new RAV4 and he worked diligently to find the vehicle with all the options I wanted. But mostly I was very impressed with his pleasant personality and I feel he will be there to help me with any questions or problems that arise with my car in years to come. He is a great asset to Toyota of New Bern! More

This is the second Toyota we have purchased. Working with Michael Moore has been a pleasure. He is very polite and very informative on Toyota vehicles. with Michael Moore has been a pleasure. He is very polite and very informative on Toyota vehicles. More

First time experience at New Bern Toyota. Michael met us as we exited our car. He asked how are we doing today, and how can I be of service. He patiently showed my wife and I the many models of toyotas that as we exited our car. He asked how are we doing today, and how can I be of service. He patiently showed my wife and I the many models of toyotas that we may have been interested in since we were not sure. He was very knowledgable about features of all of the models. We were very impressed with his sales knowledge of the Prius that we were interested in. We ended up with a new Camry and are very happy with our experience. Bill & Sheri Whipple More

We went in to look at a SUV. Paul was extremely helpful and knowledgeable.We told him we were in a hurry and he did a good job of taking care of us. He was very friendly.The whole experience was nice. I ha and knowledgeable.We told him we were in a hurry and he did a good job of taking care of us. He was very friendly.The whole experience was nice. I have been to several dealerships before and kind of dreaded coming in and haggling for a vehicle. They were very good at what they do and didn't have to haggle at all. They were very straightforward. We will be coming back and sending other family members here. More