Toyota of New Bern

This salesman tricked my 70 year old mother into cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name o cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name off the loan and to no avail. This unscrupulous and deceptive behavior will ultimately result in a default on the loan. It sickens me the length some salesmen will go to make a sale. The dealership's stance has been "too late, the deal has already been made." Now I am left to deal with the pending collections agents, bad credit, etc. Buyer Beware! More

Before the final transaction was made I was told one thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fin thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fine and I was told it was but when it came to pay day they said they needed all of the money today. I had no problem paying all the money at one time with a check but don't you think they should have told me that to begin with. Then one of the employees was extremely rude to me after I confronted him that I was told something totally different. Also, it was such a hassle trying to get information because they said they would call me back and never would and I always found myself calling them back and there excuse was they were busy but every time I went there all I saw was people walking around not being busy. This business was also not organized at all. I delt with three different people and all three different people were giving me a different story. I felt like I was getting the runaround and when buying a $30,000 vehicle I feel that should not have happened. I see one of there saying on there website says, "If you are looking for a stree free buying experience then you are in the right place." Well I feel like I encountered too much stress after this. More

My mother bought a used Toyota 2 months ago and was told by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her pape by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her paperwork and there was no warranty; Tommy had lied to my mother and her son when she bought the car. In addition they made my 85 year old mother wait 3 hours and put in an overly expensive battery. Terribe dealership. They are too big for their britches. We will be spreading the word to everyone we know. My sister-in-law called concening the whole incident and management has not retuned the call!!! More

Have had my cars serviced (also purchased) since 2001. Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of this dealership. Also, my most recent service was handled by another young man, he recalled a phone call we had 2 years ago concerning my vehicle, and quoted my concerns at that time. I was impressed with him, I think his name was Keith, but I'm not sure. More