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Group 1 Toyota North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.1
2,993 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,993 reviews

September 22, 2026

Todo muy bien me siento contento de trabajar en el grupo 1 todos son buenos More

by noeldavidmartinez01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YK Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cantillo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Diaz Regaldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 21, 2026

JUSTIN is the BEST EMPLOYEE that in mi opinion you have in Toyota, Super professional, really nice and he really knows what he’s doing 💯💯💯👏🏻👏🏻👏🏻. More

by navarro.leticia0474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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September 19, 2026

Car service is always top tier! Customer service could improve. Communication works wonders especially when customers make appointments. I have two Toyota vehicles serviced at this More

by Kels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati Luckey
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September 17, 2026

Rico took great care of me when I called for a quote and brought my car in for maintenance. He got me right in and is trustworthy, knowledgeable, honest and courteous I’ll be back for sure ! Thank you s More

by carolkvanvig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
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Sep 21, 2026 -

Group 1 Toyota North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota North Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2026

No serios te disen una cosa por teléfono y cuando yegas nadien sabe nada todos se lavan las manos asta el manager que se supone que para eso está para ayudar al client pero con esa actitud lo corren a uno More

by germanpineda1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Buantello
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2026 -

Group 1 Toyota North Austin responded

We’re sorry to hear that your experience did not meet the level of service we strive to provide. We understand how frustrating it can be to receive different information over the phone and then feel that your concerns are not being addressed when you arrive. We truly value your loyalty as a Toyota owner and appreciate you bringing this to our attention. Your feedback regarding communication and follow-through is important to us, and we’ll be sharing your concerns with our management team so we can address where we fell short. We would appreciate the opportunity to learn more about your experience and work toward making things right. Please reach out to Josie, our Customer Relations Manager directly at jeaster@group1auto.com so she can assist you.

September 15, 2026

Quoted me 60-90 minutes but instead it took 2. 5 hours. Phillip told me my car was “behind a wall” and pointed me to someone else’s car. He got in an argument with two Spanish speaking ladies befor More

by wwhitfill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip
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Sep 18, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your feedback. We understand how frustrating it can be when a service visit takes longer than expected, especially when communication does not meet your expectations. Our goal is to provide efficient service and keep our guests informed throughout their visit, so we are disappointed to hear that your experience left you feeling frustrated. We appreciate you bringing these concerns to our attention and would welcome the opportunity to learn more about your visit. Please contact our Service Manager Jose Rodriguez at Jrodriguez@group1auto.com, if you would like to discuss this matter further. Best Regards, Jose Rodriguez Jose Rodriguez Service Manager - Group 1 Toyota North Austin Jrodriguez@group1auto.com

September 14, 2026

I received an email stating that I could get an oil change for my car for $19.99. When I went there, however, one of the employees ignored me and was disrespectful. It’s very bad service More

by Kawthar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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Sep 16, 2026 -

Group 1 Toyota North Austin responded

Dear Kawthar, Thank you for your feedback. We are sorry to hear that your visit did not meet your expectations. Providing excellent customer service is important to us, and we would appreciate the opportunity to learn more about your experience. Please contact Jose Rodriguez at Jrodriguez@froup1auto.com, if you would like to discuss your concerns further. Jose Rodriguez Jose Rodriguez Service Manager - Group 1 Toyota North Austin Jrodriguez@group1auto.com

September 14, 2026

Hola grasias por su servicio son muy professionals y Ana les grasias nos vemos pronto More

by jl3024870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 18, 2026 -

Group 1 Toyota North Austin responded

Hola, ¡estamos muy contentos de haberte brindado una experiencia tan positiva! ¡Gracias y que tengas un día fantástico!

September 13, 2026

Horrible services. They did not reset my car after oil change, very rude staff service More

by Shimprad345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared jones
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Sep 15, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for your feedback. We are sorry to hear you were dissatisfied with your experience. Our goal is to provide professional service and clear communication to every customer. We take your concerns seriously. If you would like to discuss this matter further, please reach out to me, Jose Rodriguez, at Jrodriguez@group1auto.com.   Best Regard,   Jose Rodriguez Service Manager - Group 1 Toyota North Austin Jrodriguez@group1auto.com

September 12, 2026

Everyone is very friendly and helpful. Only issue is going in for an oil change first thing in the morning and being early to check in as the first 3 cars, only to still wait in the lobby More

by Alexisjohnnycallens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont have the papers with the names on it
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Sep 15, 2026 -

Group 1 Toyota North Austin responded

Thank you for your feedback. We’re glad our team was friendly and helpful, but we understand your frustration with the extended wait despite arriving early. We also appreciate your comments regarding the text communication system and the lack of responses while you waited. Your feedback will be shared with our team as we work to improve both service efficiency and communication.

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