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Group 1 Toyota North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.1
2,901 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,901 reviews

May 30, 2026

They changed my oil without my consent. They charged it under a miscellanus shop fee. Does anyone do business right nowadays. More

by marcolopez969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikati Luckey
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May 30, 2026

The service has become very disrespectful of customers and apparently doesn’t need business. I need to find another service dealership. More

by Upset Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenner
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May 29, 2026

I always have a great experience at this dealer. The service advisors and technicians are always very professional and polite. They send pictures and videos of additional services needed, along with More

by megz4951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
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May 30, 2026 -

Group 1 Toyota North Austin responded

Hi, thank you for your kind review; we are happy to pass your comments to Jared here at Group 1 Toyota North Austin! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 27, 2026

Edgar was a pleasure to work with, he listened and helped me get everything I want ed out of my new car More

by jeremypaulduco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Group 1 Toyota North Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota North Austin. Please don't hesitate to reach out to us if there's anything more we can do!

May 26, 2026

Took more than two hours and half hours for 15 months service, also fix me small chips in my windshield. After service, I feel car is having better pickup and feels lighter. Overall good service. More

by manasmishra4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Baker
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May 27, 2026 -

Group 1 Toyota North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 23, 2026

Thanks for taking great care of my car and my Mom's today. Only note is the service area needs better air-conditioning. Otherwise fantastic More

by dkariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
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May 27, 2026 -

Group 1 Toyota North Austin responded

Thank you for your feedback and for trusting us with both vehicles. We’re glad to hear you had a fantastic experience overall. We also appreciate your comments regarding the temperature in the service area and will share them with our team to improve customer comfort. We look forward to seeing you again on your next visit.

May 23, 2026

I received an email about a $19. 99 oil change offer from them. I scheduled an appointment for 7:00 am, arrived early, and was the 15 car in. Oil change took 3 hours (to be precise More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip
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May 30, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for your feedback, and we sincerely apologize for the extended wait time during your recent visit. We understand how frustrating it can be to wait 2 hours for a service, especially when you had an appointment scheduled, and this is not the level of service we strive to provide. Your time is very important to us, and we are currently reviewing our scheduling and workflow processes to help prevent delays like this in the future. Please contact me at Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355, if you would like to discuss this further.

May 19, 2026

I had tires rotated and oil change. After leaving I noticed vibration and bad ride. After stopping I found my lug nuts on front passenger tire were all loose. I tightened and it drove f More

by Dmcclurg6555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenner Lafortu
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May 23, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for bringing this to our attention. We sincerely apologize for your recent experience and the concerns you described following your visit.   Hearing that your lug nuts were not properly secured and that you experienced a vibration afterward is very concerning to us. This is not the level of safety or workmanship we expect from our service team, and we truly appreciate you addressing it promptly.   We are also sorry for the difficulty you experienced trying to reach our Service Manager. Not receiving a timely response is frustrating and not the level of communication we aim to provide.   Your feedback has been shared with our management team so we can review both the service performed and our follow-up processes. If you would like to discuss this matter further, please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355   We value your safety and your business, and we appreciate you giving us the chance to address this situation.

May 19, 2026

He’s super rude and unprofessional. Bad at his job and rolls his eyes at you when you ask questions ! More

by 3ng333l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Palladino
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for your feedback. We’re very sorry to hear about your experience, as this is not the level of professionalism or customer care we expect from our team. We take comments like yours seriously, especially when it comes to how our customers are treated. Courtesy, respect, and clear communication are priorities for us, and we regret if your visit did not reflect that. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact (Josephine Easter, Service Customer Relations Manager) at Jeaster@group1auto.com or call 512- 458-2222 x1355, if you would like to discuss this matter further. Thank you for bringing this to our attention.

May 16, 2026

Its was good but please maintain some tracking system to let the customer know whats the status of their car in live like text messages More

by dommadirajanikanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

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