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Group 1 Toyota North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.2
2,843 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,843 reviews

March 18, 2026

Phil in Service Area is always very helpful and prompt in responding to any questions. More

by Mahix3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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March 16, 2026

Made appointment for oil change days ahead. Arrived 15 minutes before the appointment time 10:30 am on Monday March 16, 2026. It took them 3 hours to do the just oil change. This is not my fi More

by umadayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Barron
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2026 -

umadayan responded

Made appointment for oil change days ahead. Arrived 15 minutes before the appointment time 10:30 am on Monday March 16, 2026. It took them 3 hours to do the just oil change. This is not my first time. Last oil change took 2:30 hours. One before that took 2 hours. When I told told to my friends they recommended Toyota of Ceder Park. Guss what i am taking the my next oil change, break fluid change, coolant change and fuel system clean to somewhere else. Do not go this place. The waiting are is dirty. Bad attitude of too many lazy service advisors.

Mar 17, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for taking the time to share your feedback. We sincerely apologize for the extended wait time during your recent oil change visit, especially since you had a scheduled appointment. A 2.5‑hour service time for a routine oil change is unacceptable, and we understand how frustrating that must have been. We are particularly concerned to hear that this has not been your first experience with excessive wait times. This clearly does not reflect the level of efficiency and respect for our customers’ time that we strive to provide. While our dealership is currently undergoing construction, this should never compromise cleanliness or professionalism. Your comments regarding the condition of the service area are taken very seriously, as maintaining a clean and welcoming environment is a basic expectation. Additionally, we regret that your interaction with our service advisors did not meet our standards. Attentive, courteous service is non‑negotiable, and we are addressing these concerns directly with our team. Please be assured that your feedback has been shared with our service management, and we are taking steps to improve scheduling accuracy, service flow, and staff accountability to prevent this from happening again. We truly value your business and appreciate you bringing these issues to our attention. If you would be willing, we would welcome the opportunity to discuss this further and restore your confidence in our service department. Please feel free to contact me directly, Josie Easter (Service Customer Relations) at Jeaster@group1auto.com or call me at 512-458-2222 x1355. Thank you again for your honesty, and we hope to serve you better in the future.

March 16, 2026

Thanks so much, Phillip was really nice, professional and the whole staff took really good care of me! More

by Davidkreedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalit Castillo Sarmiento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip is the best
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Mar 17, 2026 -

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2026

Ramin was such a great help! Service was done so well!!! I will definitely be going back, thank you Ramin! More

by jennifer.guajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramin
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Mar 17, 2026 -

Group 1 Toyota North Austin responded

Hello Jennifer, we're happy to hear you had such a positive experience with Ramin! Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2026

I went to Toyota of North Austin for new vehicle services this morning. Mr. Sergio Barne was my assigned service advisor. The dealer provides the virtual time tracking and the assigned service advisor and More

by Lumary3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2026 -

Group 1 Toyota North Austin responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 14, 2026

The service department was great. My service advisor was Casey Elliott He was quick fast responsive made it easy to get in and out thanks. More

by Julio Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Elliott
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Mar 16, 2026 -

Group 1 Toyota North Austin responded

Hello Julio, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2026

Great impeccable service and outstanding service with excellent service advisor (Walter Ortiz). Thank you Toyota of North Austin. Keep up the great service ! More

by mr white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
Report | Print
Mar 15, 2026 -

Group 1 Toyota North Austin responded

Hi, thank you for your kind words and this wonderful review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2026

I was able to call and make an appointment within 24 hours. I was told by another dealership that the recall repair would take anywhere from 24-48 hours. The team at Toyota North Austin got me in and ou More

by jbama06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2026 -

Group 1 Toyota North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 12, 2026

Worst service experience I've ever had. Communication was non-existent, couldn't find my service person nor my car. No trust; no thank you. More

by and32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue. The text message name I received was wrong.
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Mar 12, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest,   We’re truly sorry to hear about your experience. What you described is not the level of service we aim to provide, and we understand how frustrating it must have been not being able to reach anyone or get clear communication about your vehicle. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right. If you’re willing, please contact me directly Josie Easter (Service Customer Relations) at Jeaster@group1auto.com or 512-458-2222 x1355, so we can look into what happened and restore your trust.

March 11, 2026

Services department was terrible. It took three hours to do oil change with appointment. The rear panel screw came off. I request for new screw but not getting done. I noticed it when More

by Thao Dong
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2026 -

Group 1 Toyota North Austin responded

Hi Thao, Thank you for sharing your experience. I’m very sorry for the long three‑hour wait for your oil change and for the inconvenience caused by the rear panel screw coming off afterward. You also should not have had trouble reaching our service department by phone. I’m glad our advisor was able to replace the screw quickly when you returned, but you shouldn’t have needed to make an extra trip. We’re reviewing your feedback with our team to prevent this from happening again. Please feel free to reach out to me, Josie Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 directly if there’s anything more we can do.

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