Group 1 Toyota North Austin

Group 1 Toyota North Austin Updated ReviewSTAY AWAY — Deceptive Tactics, Hostile Staff, and Outright LiesI am writing this review to warn serious buyers about the deceptive, old-school sales tactics and Deceptive Tactics, Hostile Staff, and Outright LiesI am writing this review to warn serious buyers about the deceptive, old-school sales tactics and stunning lack of professionalism at Group 1 Toyota of North Austin. If you think negotiating a binding agreement over email protects you from dealership games, you are wrong.First, I spent 8 exhausting hours negotiating back-and-forth via email with Brianna Lucia (NV Sales). We arrived at an agreed-upon price. The moment the deal was struck, I was pressured to rush down that exact same day just to hold the price. As a serious buyer, I scheduled a firm appointment for the next day instead, explicitly asking that the manager secure the keys with my name on them.When I arrived the next day (an hour early), the environment was completely unprofessional. There were roughly 25 to 30 employees just sitting at desks on their phones or talking to each other, while a "sales pit" setup operated in the background. When I asked for Brianna—the person I had built an agreement with—a different salesperson, Rosa Saldana Arteaga (UV Sales), came out instead. Brianna was physically there, but they completely swapped her out. Rosa immediately tried to force me into an office to finance before even showing me the truck.The worst part came when it was time to sign the paperwork. Rosa brought out a contract from the manager that completely ignored our 8-hour negotiation, featuring the exact same inflated, higher cost they originally tried to push on me. When Rosa tried to argue that her form was what they were going to use, I had to pull out my hard copies of the email agreement where the manager had explicitly circled and signed the lower price. They only backed down because I had physical proof.Next came the finance department runaround. I had to leave the dealership to go get a certified check because they suddenly refused to accept a personal check. After jumping through that hoop and finishing finance, I waited a long time for Rosa to bring the plates. When she finally walked up, she looked at me with an attitude like, "What do you want?"When I told her I was waiting for the plates to take my truck, she casually said, "You have to come back tomorrow because it is in inspection." I completely lost it. She had literally just asked me earlier if we were driving the truck home today. When I called her out on it, she flat-out lied to my face and claimed she never said it. I demanded a manager, who came out and made excuses saying the advertised vehicle hadn't even been through its official release inspection yet.It took another hour and a half of fighting just to get my truck released. A transaction that should have taken 1 hour maximum turned into a miserable 5-hour hostage situation. They cut every corner, lie to your face, try to sneak higher numbers into contracts, and treat you like an inconvenience. I will never step foot in this place again. More

Todo muy bien me siento contento de trabajar en el grupo 1 todos son buenos 1 todos son buenos More

JUSTIN is the BEST EMPLOYEE that in mi opinion you have in Toyota, Super professional, really nice and he really knows what he’s doing 💯💯💯👏🏻👏🏻👏🏻. in Toyota, Super professional, really nice and he really knows what he’s doing 💯💯💯👏🏻👏🏻👏🏻. More

Car service is always top tier! Customer service could improve. Communication works wonders especially when customers make appointments. I have two Toyota vehicles serviced at this Customer service could improve. Communication works wonders especially when customers make appointments. I have two Toyota vehicles serviced at this location. Hopefully next visit is better verbally. More