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Toyota of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.2
2,778 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,778 reviews

January 20, 2026

I came in to have my 4Runner serviced and had a great experience thanks to my service advisor, Joe. More

by veesosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 20, 2026

The team was very kind and worked quickly to get me a loaner. The communication was clear and they talked me through the proposed maintaince. More

by Infinitywars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name. He is a red head. The guy was fantastic and professional.
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Jan 21, 2026 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

January 20, 2026

Took 6. 5 hours for an oil change. Just an oil change!! Brought it in just before 9am and it wasn’t ready until 3:30pm. If your wait time is going to be tha More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikati
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Jan 21, 2026 -

Toyota of North Austin responded

Hi Michael, I want to sincerely apologize for the extended wait you experienced for your oil change, especially since you had an appointment scheduled. That’s far longer than it ever should take, and I completely understand your frustration. We fell short in both our scheduling and our communication, and I’m truly sorry for the inconvenience it caused you. Your time is valuable, and you should be able to rely on us to honor your appointment and keep you informed. We are reviewing what caused the delay so we can prevent this from happening again. Thank you for your patience, and we appreciate you giving us the chance to make this right. If there’s anything further, you’d like to discuss, I’m here to help. Please reach out to me, Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com.

January 18, 2026

It was so expensive just for oil & oil filter change. Six months ago, it was around $60. More

by Chi_bui
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Jan 21, 2026 -

Toyota of North Austin responded

Dear Valued Guest, Thank you for reaching out and sharing your concern. I understand that noticing an increase in oil change pricing can be frustrating, and I'm sorry for any inconvenience this caused. Like many service providers, our prices occasionally adjust due to increases in the cost of oil, filters, and other materials, as well as updated manufacturer requirements for newer vehicles. We always aim to keep our pricing competitive while still providing high‑quality parts and certified technicians to care for your vehicle. Please feel free to reach out to me Josephine Easter (Service Customer Relations) at Jeaster@group1auto.com, and I'll be glad to go over everything with you. Thank you again for bringing this to our attention we appreciate your business and the opportunity to assist you.

January 17, 2026

Front desk for call directing and service center needs imporvement. They seemed disorganized and unhelpful. They do not follow up when they say they will for calls and appointments. Service front desk did More

by Skingaustin
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip
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Jan 21, 2026 -

Toyota of North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback with us. I’m very sorry to hear that your overall experience with our service department felt disorganized and unhelpful. That’s not the level of service we aim to provide, and I sincerely apologize for the frustration this caused. At the same time, I truly appreciate your kind words about Phillip. I’m glad to hear he was polite, helpful, and provided you with the service you deserved. We will make sure he receives your positive feedback. Your comments about the rest of your experience are important, and we’re taking them seriously. We are reviewing our processes to improve communication, organization, and the level of support provided to every customer. Please feel free to reach out to me directly Josephine Easter at Jeaster@group1auto.com, if you would like to discuss this further. Thank you again for bringing this to our attention—and for recognizing Phillip’s efforts. We appreciate your business and the chance to make things right.

January 17, 2026

Very polite and helpful. Competent, did a good job in a reasonable amount of time. More

by SC4725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Jan 19, 2026 -

Toyota of North Austin responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2026

Their pricing is convoluted and recommend many unnecessary things. They present one price and then make you pay a different price - a higher price. When I asked about this they complained that it More

by luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zane - he was nice and good
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Jan 20, 2026 -

Toyota of North Austin responded

Hi  Luke, Thank you for taking the time to share your concerns with us. I’m very sorry to hear that you felt our repair pricing was not communicated clearly. Transparency is extremely important to us, and I apologize if the information you received didn’t provide the clarity and confidence you deserved. Your feedback is valuable, and we are reviewing our processes to ensure that every customer receives clear explanations of labor, parts, and estimated costs before any work is performed. You should always feel fully informed and comfortable with the services being recommended. Please feel free to reach out to me directly Josie Easter at Jeaster@group1auto.com, and I will personally make sure everything is explained clearly. Thank you again for bringing this to our attention. We value your business and are committed to earning back your trust. Josie Easter Service Customer Relations - Toyota of North Austin kspears@group1auto.com

January 16, 2026

Pedro was amazing throughout the entire process of buying my new car. From the moment I walked in, he was professional, patient, and genuinely helpful. He took the time to answer all of my questions, explain More

by adilethavallejo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2026 -

Toyota of North Austin responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 14, 2026

Longer wait time then what was told. Did not mention the hidden cost for the service. Tires air was deflated and not checked. The person who assisted did not reply to text message and ca More

by munazza1077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zane
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Jan 16, 2026 -

Toyota of North Austin responded

Dear Valued Guest, I’m very sorry for the frustration this situation caused. There should never be hidden costs, and you should always be kept informed about your vehicle and expected wait times. We clearly missed the mark, and I apologize. I’d like the opportunity to go over the repairs with you and clarify any charges you didn’t expect. We appreciate your patience, and I want to make this right for you. Please reach out to me Josie Easter at Jeaster@group1auto.com if you would like to discuss this further.

January 14, 2026

Excellent good service today Good timing for the appointment and Omar was very supportive, thank you team More

by Minelixa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Aparicio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2026 -

Toyota of North Austin responded

Hi, we're happy to hear you had such a positive experience with our team and Omar! Please don't hesitate to reach out if there's anything additional we can do for you.

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