Toyota of North Austin - Service Center

I am very dissatisfied with my experience at Toyota of North Austin today. Before the negative parts, let me first say that my technician was very friendly, and this complaint is not related to him. Altho North Austin today. Before the negative parts, let me first say that my technician was very friendly, and this complaint is not related to him. Although, I actually can't find my technician's name in the list below. Also, on the phone I was told one technician's name and then given a different one when I arrived. But I digress on that topic. I have been a Charles Maund customer since I bought my car at this same location 2 years ago, and I've always loved the service I've received. However, things have gone SIGNIFICANTLY downhill since the Charles Maund name and management changed. I was basically left high and dry when I dropped of my car for service today. Charles Maund used to offer multiple options and customer perks such as free loaner cars, reimbursement for Ubers, quick shuttles, good communication, easily accessible information, etc. T of NA offers none of that now. When you get your car serviced, you now have to either arrange you own transportation, or use the "shuttle" service. However, today there was only one shuttle driver, so the wait was over an hour for the "free" transportation. There is no way anyone with a job could wait that long! I was forced to pay for an Uber both ways during midday and evening rush hour, on top of the high fees for my car being serviced. There were also no signs or information anywhere telling me how to find the shuttle or where to wait or anything like that. I spent 5 minutes wandering around the parking lot before I found a random chair to sit in. I eventually found some ladies at an information desk, and I asked them if there was any way I could be reimbursed for my Uber or if the shuttle could get here faster, and they said they no longer offered any of those perks once the Charles Maund named changed, and the shuttle would likely be longer than an hour wait due to traffic. This is absolutely unacceptable. I have heard bad stories about the customer service at T of NA from my friends, but now I've seen it for myself. I don't know how this dealership expects to stay in business when so many other dealerships offer significantly better service. Toyota is a nice brand, and this location has been respected in Austin for a long time. T of NA needs to step up their game or they will lose customers permanently. As for me, this is the last time I will ever be going to T of NA. More

0 STARS IF I COULD. DO NOT GO TO TOYOTA OF NORTH AUSTIN! Please listen to my suggestions and take your car to Toyota of Cedar Park instead. The difference in ser DO NOT GO TO TOYOTA OF NORTH AUSTIN! Please listen to my suggestions and take your car to Toyota of Cedar Park instead. The difference in service is NIGHT AND DAY (of course Toyota of North Austin is night). Let me tell you a little about my experience: -I called Toyota of North Austin to see how long it would take to get an estimate for my hail damage repair (This dealership is the closest to me). When I took it in, they told me it would be ready the following day. The following day close to the time they close, I called in since I had not heard back and they told me my car would not be ready until the following day. I called in the following day as I was headed to the dealership to pick up my car and they proceeded to tell me that my car would not start due to a piece being taken off of my car. The piece that was taken? It was inside of my car. At this point, I'm wondering why someone was able to get INTO my car to steal this part...? They told me they were reviewing footage and investigating it but that it was not ready. They told me they needed to order the part and that my car may not be drivable for days. A few hours later they updated me that one of their employees had stolen the piece off of my car and they were able to retrieve it and put it back onto my car. 1 day turned into 3 days during my first visit. -Trying to give them the benefit of the doubt, I agreed to drop off my car a few days later to be repaired. I dropped my car off and was told that in one week it would be ready and that I would receive updates. When I would call in I would be told that my hail damage was repaired, that they had all of the pieces in stock to replace on my car, that they were working on replacing the trim, that the trim HAD been replaced, etc. The ONLY thing they did was repair the dents on the main body of my car... AFTER A MONTH OF BEING WITHOUT A CAR. One month that was supposed to only be one week. I was repetitively told that things were completed that weren't and that it would only be a little longer. After a month, they told me that it would take 3 additional weeks to get the replacement trunk piece in and that I could pick my car up in the meantime. I went into the dealership to pick up my car and they told me they would not release my car to me until I paid for everything, INCLUDING THE WORK THEY HAD NOT YET DONE. I was infuriated. Infuriated is an understatement. After an hour of arguing with Ray, the man overseeing my car work at the dealership, and the manager, I was able to finally get my car after paying for just the work they did do. They stole a piece off of my car, they chipped my paint and didn't repair it, they left gold streaks of paint on my car, they had my car for 4 times longer than they told me initially only to have not even completed ANY work on my car after the first week, and they continually lied to me about the progress of the work being done. I DO NOT TRUST THIS DEALERSHIP AND NEITHER SHOULD YOU. Go to Toyota of Cedar Park. They video everything, they have great customer service, have a streamlined process, and they are honest and hard working. Don't waste your time at Toyota of North Austin. It is more than worth your time to drive 15 minutes further for a 100% better experience. If you have questions, feel free to give them a call! Unlike Toyota of North Austin, they actually answer their phone and they are more than happy to help you however they can. Since changing hands, this dealership has gone WAY downhill. More

I bought my Camry back when this was known as Charles Maund Toyota and it came with lifetime oil changes. The last time I had the car brought in they told me that they will no longer honor the lifetime Maund Toyota and it came with lifetime oil changes. The last time I had the car brought in they told me that they will no longer honor the lifetime oil changes. This new dealership was really aggressive. They told my daughter that we are now "blacklisted". So now that it was time for me to buy a new vehicle, I got one from another dealership. Never come to this dealership for anything! More

Brought my Tacoma in for oil change & tire rotation & spark plugs. 4 hrs and said they didn’t have time to do plugs? Most disorganized dealership I’ve ever seen & mom 72 yrs old. spark plugs. 4 hrs and said they didn’t have time to do plugs? Most disorganized dealership I’ve ever seen & mom 72 yrs old. More

Service writer did not check how much time remaining on my vehicle after arriving at 7:40am still waiting on shuttle since 7:38am it is now 8:53am . 10:00 will be my 3 hours what’s up ? Bad service . Need my vehicle after arriving at 7:40am still waiting on shuttle since 7:38am it is now 8:53am . 10:00 will be my 3 hours what’s up ? Bad service . Need to find some where to service my vehicle in future. More

made a service appointment for 1:30 waited 45 minutes in long line of cars before getting to the one person working. was told that it would be 3 hours for a routine service. Charles Maude was the best. N long line of cars before getting to the one person working. was told that it would be 3 hours for a routine service. Charles Maude was the best. North Austin is the worst I've ever seen in 40 years.i will NEVER go there again. More

My Prius would not start so we had it towed to Toyota of N. Austin. We were never able to speak to anyone- all communications on line. It turned out to be a dead 12 Volt Toyota battery, which had less tha N. Austin. We were never able to speak to anyone- all communications on line. It turned out to be a dead 12 Volt Toyota battery, which had less than 2 years on it, was installed by a Toyota dealer, and was eligible for full warranty replacement. They charged over $265 for a new battery without even checking warranty status, which every Toyota dealer can do. The service advisor did not return calls and I was put on hold for over 20 minutes before I gave up. Still have not arranged for a refund of the warranty work we should not have been charged for. They provide no way to send an e mail to alert them to their mistakes and our overcharge, and won't call back. More

If I could give them 0 stars I would! My most recent experience was absolutely horrible. From the beginning before I even got out of my car I was frustrated. I felt like I was at a grocer My most recent experience was absolutely horrible. From the beginning before I even got out of my car I was frustrated. I felt like I was at a grocery store where they only have 1 register open. It took minimum 20 minutes just for someone to check me in. I never saw or spoke in person or even over the phone, only text, with the representative with my car. I had mentioned I was concerned about my brakes and they took total and complete advantage of that situation and me! They changed my brakes and rotors, which after speaking and showing another mechanic my brake pads didn't need to be done. My brakes where squeaking from the brake dust and just needed to be cleaned off. They also told me that I needed an alignment. My vehicle gave no indication that it needed an alignment, so at that point they're really trying to get money out of me. They also said I needed to flush the brake fluid, which I did not approve. I told them do not do the alignment and to change the brakes (at the time I didn't know they didn't need to be done), turn the rotors, and bleed the system as needed (that is not the same as flushing the brake fluid). My whole total, even after a small discount, was over $650. Which even for and oil change, brakes (which didn't need to be done) , and flushing my brake fluid (which i did not ask for them to do) is ridiculous. It also took them 6 hours. I will never step foot at this dealership again and will telling my friends and family to do the same. I will be writing more reviews and calling their customer service line as well. More

This is NOT the same dealership anymore. I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment w I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment was lost. The line was quite long, and it took them over three hours to just ROTATE THE TIRES. Once I just decided to leave without the service, I was told “we’ve been trying to reach you, your car is ready”. My phone never rang, it’s not on vibrate, there was no message, they have my phone number. For Toyota service, I recommend going elsewhere. I’m really unhappy about the new owners, their service is awful. The WiFi? Forget it, not working. Their comment: “yeah, we’ve been having problems with the WiFi”. Lucky in Service helped me, he was the only aspect of the dealership that they can be proud of today. More

Worst experience ever! !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have been done for 700. Was sent to one voice mail after another only have to get it towed to another shop. Then this service station did everything they could to stall and not release to the tow truck and not give me my car back. So not worth the effort!!! More