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Toyota of North Austin - Service Center

Austin, TX

3.8
447 Reviews

447 Reviews of Toyota of North Austin - Service Center

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January 23, 2023

I am very dissatisfied with my experience at Toyota of North Austin today. Before the negative parts, let me first say that my technician was very friendly, and this complaint is not related to him. Altho More

by ls95
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cannot find name
Jan 25, 2023 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for what you experienced with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at 512-323-1307. I look forward to speaking with you. Lauren Clarke Customer Relations Manager lclarke@toyotaofnorthaustin.com

September 14, 2022

0 STARS IF I COULD. DO NOT GO TO TOYOTA OF NORTH AUSTIN! Please listen to my suggestions and take your car to Toyota of Cedar Park instead. The difference in ser More

by Libby
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ray
Sep 26, 2022 -

Toyota of North Austin responded

We sincerely apologize for what transpired in our collision center. There were some unexpected and unfortunate delays in communication and delivery that we have addressed with management. We understand the frustration this has caused and are focusing on correcting our process so something like this does not happen in the future. We would love the opportunity to turn things around and earn your business back for any future assistance you may need. Please contact our customer relations manager if you have questions or need further assistance. 512-323-1307. Lauren Clarke Accessories Manager lclarke@toyotaofnorthaustin.com

August 29, 2022

I bought my Camry back when this was known as Charles Maund Toyota and it came with lifetime oil changes. The last time I had the car brought in they told me that they will no longer honor the lifetime More

by pgtalabis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. The lifetime oil changes were a Charles Maund promotion, we are a different company. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Lauren Clarke General Manager lclarke@toyotaofnorthaustin.com

July 20, 2022

Brought my Tacoma in for oil change & tire rotation & spark plugs. 4 hrs and said they didn’t have time to do plugs? Most disorganized dealership I’ve ever seen & mom 72 yrs old. More

by Santa.stremler
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Walter Ortiz
Jul 21, 2022 -

Toyota of North Austin responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Lauren Clarke Customer Relations Manager 512-323-1307 lclarke@toyotaofnorthaustin.com

June 30, 2022

Service writer did not check how much time remaining on my vehicle after arriving at 7:40am still waiting on shuttle since 7:38am it is now 8:53am . 10:00 will be my 3 hours what’s up ? Bad service . Need More

by Evada.jackson6710
Overall Experience
Recommend Dealer
No
Employees Worked With
Service
Jun 30, 2022 -

Toyota of North Austin responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Lauren Clarke Customer Relations Manager 512-323-1307 lclarke@toyotaofnorthaustin.com

Jun 30, 2022 -

Evada.jackson6710 responded

Sorry I just sent forgot to use the respond button, also the date for my next oil change 5/22

June 30, 2022

made a service appointment for 1:30 waited 45 minutes in long line of cars before getting to the one person working. was told that it would be 3 hours for a routine service. Charles Maude was the best. N More

by gswenor
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Brody Wixted
1.0
This rating includes all reviews, with more weight given to recent reviews.
Olya Grynyshyn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for the time taken to service your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at lclarke@toyotaofnorthaustin.com. I look forward to speaking with you. Lauren Clarke Customer Relations Manager

June 28, 2022

My Prius would not start so we had it towed to Toyota of N. Austin. We were never able to speak to anyone- all communications on line. It turned out to be a dead 12 Volt Toyota battery, which had less tha More

by JC
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Martin Bernal
Jun 29, 2022 -

Toyota of North Austin responded

Thank you for your feedback about your Prius because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Lauren Clarke Customer Relations Manager lclarke@toyotaofnorthaustin.com

June 15, 2022

If I could give them 0 stars I would! My most recent experience was absolutely horrible. From the beginning before I even got out of my car I was frustrated. I felt like I was at a grocer More

by tracy.dena
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Zachary
Jun 20, 2022 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Lauren Clarke Customer Relations Manager lclarke@toyotaofnorthaustin.com

June 14, 2022

This is NOT the same dealership anymore. I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment w More

by babaganoush731
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lucky
Jun 15, 2022 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Lauren Clarke Customer Relations Manager lclarke@toyotaofnorthaustin.com

Jun 15, 2022 -

babaganoush731 responded

The damage is done. Your loss, other dealers will gain. You’ve killed a golden goose.

April 21, 2022

Worst experience ever! !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have More

by Frustrated
Overall Experience
Recommend Dealer
No
Employees Worked With
Cooper,
Apr 26, 2022 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize that your recent service visit was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Billy Gregg Service Manager wgregg@toyotaofnorthaustin.com

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