Toyota of North Austin - Service Center

Service rep My service representative is amazing. Always makes me feel like he's taking care of my car and me to the best of his ability. My service representative is amazing. Always makes me feel like he's taking care of my car and me to the best of his ability. More

Timely as possible The service dept (Kevin Coyne) always greats me with a smile and the feeling my time is important. Informative with any changes or updates that need t The service dept (Kevin Coyne) always greats me with a smile and the feeling my time is important. Informative with any changes or updates that need to be taken care of or can wait till next visit. More

Excellent welcome to Austin Appointment on 6/19 to have an 2012 Camry Hybrid from PA inspected for TX registration. Inspection fine, but immediately after leaving the lot, tire Appointment on 6/19 to have an 2012 Camry Hybrid from PA inspected for TX registration. Inspection fine, but immediately after leaving the lot, tire pressure gauge alerted. Returned to the dealership, and our service rep (Derek Newman) had the screw in one tire repaired at no cost ... even though it was not clear that it was picked up in their lot. All representatives were extraordinarily courteous and pleasant towards all customers. Prices a little high, but you get what you pay for ... quality is the highest. More

Got a state inspection done. Did a good job. Got my Texas State inspection done. No issues. Wait time was decent. What more can I say? Have a great week. Did a good job. Got my Texas State inspection done. No issues. Wait time was decent. What more can I say? Have a great week. More

Very speedy and successful maintenance check. Great! This was our last “free” maintenance check. There were a lot of people there and I figured I was in for a long wait. But I was out of there Great! This was our last “free” maintenance check. There were a lot of people there and I figured I was in for a long wait. But I was out of there in under an hour! More

Excellent as always ... Excellent service as always...Lance Cullpepper Always provides the Best service to our 2017 Rav4..also with the best explanation to us as Toyota o Excellent service as always...Lance Cullpepper Always provides the Best service to our 2017 Rav4..also with the best explanation to us as Toyota owners.. Thank you so very much Lance Cullpepper and Martin for a wonderful experience . Lance you are a Top associate and we appreciate you very very much..We will recommend you to all our friends Please tell Lance we are so glad he's one fine man..Sincerely yours Emilia Conroy More

Thank you for a great service to my prius I always feel home and everyone is so nice, Effrim Veal my service advisor has always made my life easy and worry free, he has been very knowledgeable I always feel home and everyone is so nice, Effrim Veal my service advisor has always made my life easy and worry free, he has been very knowledgeable and explained me everything about my car and my warranty. I definitely trust Toyota and this dealership when servicing and of course buying my car :) More

Outstanding customer service The service buy Effrim was outstanding. He explained everything to me in detail. I now understand why I have to have the maintenance done to my vehic The service buy Effrim was outstanding. He explained everything to me in detail. I now understand why I have to have the maintenance done to my vehicle. I have recommended people to go and get their vehicle check out there and I will continue to do so. More

Courteous and efficient My minivan was taken as soon as I arrived and my curtesy ride to work was ready immediately. I got another curtesy ride back to the dealership, paid f My minivan was taken as soon as I arrived and my curtesy ride to work was ready immediately. I got another curtesy ride back to the dealership, paid for my repairs and my vehicle was waiting for me washed and ready to go. More

Mediocre Service because of Agent I have taken my Toyota vehicle to Charles Maund before and had a great service rep agent as well as a great service itself. However, recently I got a I have taken my Toyota vehicle to Charles Maund before and had a great service rep agent as well as a great service itself. However, recently I got a brand new Toyota vehicle in Houston and took it to Charles Maund Toyota to perform its first 5000 miles maintenance service, this time around my experience was not great (due to the agent). I made an appointment and was assigned an agent, I pulled up 10 minutes before my appointment and no one seemed to assist me. A few employees passed by saying that someone will come and assist me soon, but it has already been at least five minutes since I arrived. Finally, someone assisted me and radioed my assigned agent. I waited again, this time for my agent. Finally, the agent came but the agent was not friendly at all. The agent did not greet whatsoever and just went straight to asking my purpose for the visit. I told the agent and the agent followed through with the normal steps (name, have you been here before, etc). The agent informed me about the ETA and then left, not even escorting or directing me to the waiting lounge. I had to ask my agent where to go and the agent just said yeah when I pointed towards this specific door. Time passed and my agent called me via my cell phone, my agent had a nasty attitude because I told the agent that I have been with Charles Maund Toyota, but the agent could not find me in the database. I had to clarify with the agent that I have been with Charles Maund Toyota, but with a different vehicle. Next, the agent rudely asks for my address, I gave it to the agent, but the agent cut me off before I could even finish saying my address and told me that my vehicle is ready. I had to go find my agent by myself, signed the paperwork, and then the agent started escorting me. Both of us are outside in the service drive, where customers are pulling in, and the agent told me to go to the Cashier's office. The agent just pointed where I needed to go, while the agent was going to bring my car around. After signing the paperwork at the cashier's office, I proceeded back outside and didn't see my car nor my agent anywhere. I walked outside of the service drive garage and noticed my vehicle, so I began walking towards it (assuming my agent was by my car), but then a different agent ran and called me out saying that the key was with them and he handed me my key. I know Charles Maund does a better job because I witnessed other agents welcoming their clients at the service drive, other agents escorting their clients to the waiting room, other agents actively looking for the clients in the waiting room, and other agents escorting their clients to cashier's office. However, my agent is far below from satisfactory and this agent affects Charles Maund's customer service and hospitality. I would rate my experience even lower, but I feel that does not do justice to all the other agents that were welcoming and friendly. More