Toyota of North Austin - Service Center

Exceptional, Considerate Service My 2018 Toyota Corolla LE needed an oil change. Mr. Luckey was courteous,explained his work and even rinsed the car! My current Toyota Corolla LE and My 2018 Toyota Corolla LE needed an oil change. Mr. Luckey was courteous,explained his work and even rinsed the car! My current Toyota Corolla LE and previous Corolla was purchased at Charles Maund. You have a customer for life. More

Oil change Me angel Rodriguez is vary nice and courteous person. He explains what works needs to be done thoroughly and honest person. Remind me when next servic Me angel Rodriguez is vary nice and courteous person. He explains what works needs to be done thoroughly and honest person. Remind me when next service due and set up appointment. More

Great service, quick and polite. Gabe was very pleasant and answered all of my questions. The service was done quickly. My car was washed and ready when I came to pick it up. My on Gabe was very pleasant and answered all of my questions. The service was done quickly. My car was washed and ready when I came to pick it up. My only complaint is that this survey requires a minimum of 25 words. More

Very Good Experience Martin Bernal-Rico is the best service person I have dealt with at Toyota over the past four years. He was very efficient, put forth extra effort, a Martin Bernal-Rico is the best service person I have dealt with at Toyota over the past four years. He was very efficient, put forth extra effort, and my car service was completed in the time he specified. More

30K checkup I love my Toyota RAV4 that I bought a couple of years ago from Charles Maund Toyota. I'll always bring my car to them for any service. Personnel are I love my Toyota RAV4 that I bought a couple of years ago from Charles Maund Toyota. I'll always bring my car to them for any service. Personnel are always friendly and knowledgeable. The service team takes really good care of my car. I highly recommend them to anyone. More

Bad customer service I don't know where to start. I am very disappointed with Charles Maund Toyota, and I feel lied and robbed. In 2016 a signed up for a lease (first time I don't know where to start. I am very disappointed with Charles Maund Toyota, and I feel lied and robbed. In 2016 a signed up for a lease (first time in my life) and one of the leasing points was that the contract would be for 3 years and I all was responsible for was to pay the difference if I went above the mileage on the contract. They said, any repairs, maintenance, oil changes, etc. it's on us, "you don't have to pay anything out-of-pocket". What they forgot to say it's that they included in the lease $2k for a maintenance package. Now that I traded-in that vehicle at the new Toyota in Cedar Park, it turned out I didn't have to buy that maintenance package. Toyota offers free maintenance for the first 2 years (or 25k mileage, whichever comes first) on all new vehicles, so they charged me $2k for the third year. I traded-in sooner and I just wanted to cancel and recover anything for these warranty that I should had never been forced to buy to begin with. They made me go to their office, I was only going to get $65 back but they had to charge a convenience fee of $25 for the cancellation, so I only ended up with $40. This is a joke. I am very upset with this company and I will NEVER buy or recommend any friends or relatives to this company again. If you are going to lease, make sure to go over every single charge and ask why do you have to buy a maintenance package for $2k when the first 2 years are for free. It does not make any sense. More

Excellent service My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how sm My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how small the service was. More

Professional and efficient. Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my in Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my information my vehicle was addressed. I was given an estimate of time which was pretty accurate. I noticed while waiting that the service department was a very busy place. What caught my eye was that the customers were always updated so they knew how there repairs were going. More