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Toyota of North Austin - Service Center

Austin, TX

4.1
1,251 Reviews

1,251 Reviews of Toyota of North Austin - Service Center

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December 21, 2017

New to Charles Maund This was my first maintenance experience with Charles Maund. Paul was my service advisor and was excellent. he made my experience awesome and because More

by Nick Cabrera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PAUL MARCIN
Dec 21, 2017 -

Toyota of North Austin responded

Thank you for the great rating, Nick! We are glad your visit to our dealership was a positive one. We truly appreciate your business, and look forward to seeing you back again in the future.

December 06, 2017

Transparent Service! Walter was exceptional in taking care of my warranty repair. Was clear on setting the expectation and also had my car vacuumed and washed for pickup. More

by Sacewood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez
Dec 07, 2017 -

Toyota of North Austin responded

Thanks so much for leaving us a positive review, Sacewood! Come back and see us any time here at Charles Maund Toyota!

November 30, 2017

Always great service! I take my 2015 Toyota RAV 4 to get it serviced when needed. The customer service has always been great, and I trust the service advisors. More

by rosemarygaitan@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Holder
Dec 04, 2017 -

Toyota of North Austin responded

We greatly appreciate you taking the time to leave us a 5 star review. I am happy to hear you had an excellent visit with us. Thank you for choosing Charles Maund Toyota & we look forward to working with you again in the future. Safe travels.

November 30, 2017

Warranty service Excellent customer service. Everything was done in a timely manner. Will definitely go back to service my vehicle there again. I loved the complemen More

by Cande laria60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Jordan
Dec 04, 2017 -

Toyota of North Austin responded

Thank you for your rating, Cande laria60! We are glad you left our dealership completely satisfied. We appreciate your business, and look forward to seeing you again in the future!

November 26, 2017

Quick & Easy Everyone in this dealership was so friendly and they made the experience so easy going. They answered all of my questions & went above and beyond. The More

by IndyMo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Coyne
Nov 27, 2017 -

Toyota of North Austin responded

Hello, thanks so much for stopping by Charles Maund Toyota! We truly appreciate it and thank you for the positive rating! Safe travels.

November 19, 2017

Great Service Martin Flores always does a professional job when I go in for service. This is my second vehicle purchased and serviced at Charles Maund and I only ha More

by ANB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Flores, Matthew McCreight
Nov 20, 2017 -

Toyota of North Austin responded

Thank you for your feedback! We are glad your visit to our dealership left you completely satisfied. We truly appreciate your business, and look forward to working with you again in the future! Thanks for stopping by Charles Maund Toyota.

November 16, 2017

Oil change Long wait during the week. Need to be a bit faster or hire more people to assist. I had to wait to get attended then wait 1 hour to get oil change. More

by GINA MARIE GARZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont remember
Nov 20, 2017 -

Toyota of North Austin responded

Gina, thank you for taking the time to leave us a review regarding your experience with our dealership. We're sorry to hear that you were not satisfied with your service, but we appreciate your feedback. Customer service is extremely important to us, and it is always our #1 goal to satisfy our customers. We hope that you will give us another chance in the future to turn this in to a five-star rating. Thank you for your patience.

November 10, 2017

Quality car service provided by the service team department The team in the service department at Charles Maund Toyota are a wonderful group to work with. They always get your car serviced in time as promise More

by Neema Pantelakis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hernandez
Nov 10, 2017 -

Toyota of North Austin responded

Neema, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. At Charles Maund Toyota, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thanks so much for visiting us! We truly appreciate it and thank you for the positive rating!

November 08, 2017

Honest friendly service The service area is well staffed and everyone seems to be intent on doing great work and treating customers like we all want to be treated—with honest More

by Priusprius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sony Bala
Nov 09, 2017 -

Toyota of North Austin responded

Thanks so much for stopping by Charles Maund Toyota! We truly appreciate it and thank you for the positive rating!

October 29, 2017

Free Service I bought a Camry last year and took if for the third free service. Every thing went smoothly. I did not have to wait and after the service the staff More

by pjani16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unfortunately I do not remember his name, but he was exceptional.
Nov 06, 2017 -

Toyota of North Austin responded

Thank you for the 5 star rating! We are thrilled you had a great experience during your visit with us. Please call or stop by if there is anything we can help you with in the future. Thanks for coming in!

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