Toyota of North Austin - Service Center

I did not have a good experience. When purchasing my vehicle earlier this year, i was told that the spare key was on back order due to a chip shortage. It took two trips to finally ge When purchasing my vehicle earlier this year, i was told that the spare key was on back order due to a chip shortage. It took two trips to finally get a spare key. When i tried to pick it up, it took 30 minutes for someone to acknowledge me. I asked a service tech for my paperwork and keys to leave and was abruptly told “in a minute”. After another 15 minutes he finally provided my paperwork and keys so i could leave. Service department is very chaotic and impersonal in my experience. I will find another dealer for service More

Rico who attended me was great and explained everything I needed. They done the work I needed. needed. They done the work I needed. More

GREAT SERVICE DEPARTMENT. VERY CLEAN AND PLENTY OF SERVICE ADVISORS FOR THE AMOUNT OF CUSTOMERS VERY CLEAN AND PLENTY OF SERVICE ADVISORS FOR THE AMOUNT OF CUSTOMERS More

Brought a truck in for a pre purchase inspection and the service department worked me in. They completed a very comprehensive inspection and sent me an electronic video of the inspection plus the written co service department worked me in. They completed a very comprehensive inspection and sent me an electronic video of the inspection plus the written copy of the report. Excellent service and a very thorough inspection. Thank you very much. More

Service department takes FOREVER every single time I go in for a 5k maintenance appointment (took 2 hours last time) then today went in for a scheduled oil change (3 and half hours) in for a 5k maintenance appointment (took 2 hours last time) then today went in for a scheduled oil change (3 and half hours) More

The service advisor was very helpful and went over the top to help me, thank you Sat Amor top to help me, thank you Sat Amor More

very well, staffed, and very efficient use of everyone’s time. I was amazed at how efficiently they were able to take in the cards repair them and return them to the customers. These guys are the best and t time. I was amazed at how efficiently they were able to take in the cards repair them and return them to the customers. These guys are the best and the business. More

Great service department! I have had several different advisors and all were great in keeping me informed. The MPI video was spot on and allowed me to see what items needed I have had several different advisors and all were great in keeping me informed. The MPI video was spot on and allowed me to see what items needed service! More

My service guy was friendly and nice however - the one thing I asked him was to change my clock and he didn’t do that . Didn’t notice til I got home. Also rather than go over the services that were perfor thing I asked him was to change my clock and he didn’t do that . Didn’t notice til I got home. Also rather than go over the services that were performed , he just handed me the papers and pointed to where I checked out . My car was just there for the 10,000 mike checkup and clearly nothing wrong but I assumed he would take 2 min to review what had just taken an hour to do . The whole dealership feels like everyone has a quota and hurries you along . The service guy should not make you feel rushed . More

Service rep Brant did a great job. Very customer focused and patient. Fair price. Well done! Very customer focused and patient. Fair price. Well done! More