Toyota of North Austin - Service Center

I went to Toyota North Austin for an oil change, and they were very busy. Despite having an appointment for an oil change, it took over 3 hours for the appointment to be completed. It seemed like taking th were very busy. Despite having an appointment for an oil change, it took over 3 hours for the appointment to be completed. It seemed like taking the time to schedule an appointment has no benefit to your service being completed. This is not explained on the on-line platform on the dealership’s website. I worked with any advisor, and Deborah was the advisor I connected with. I tried to ask some simple questions when I arrived since it was my first time here for a service. It seemed that she didn’t really want to answer my questions, and that she just wanted to rush me in to get to the next car that pulled up. She was extremely short with her responses and did not listen to me. She ended up scheduling me for a tire rotation that I did not ask for. I didn’t need this service as I get that for free at the shop where I got my tires installed. This was a $19.95 service that I did not ask for. After the 3 hour oil change and tire rotation a bill was sent to my phone and after confirming things, Deborah gave me a paper bill. The total on the paper bill was much higher than the bill that was sent to my phone. When I asked the cashiers why that was, they asked me to speak to Deborah again. I showed Deborah the discrepancy and she took the first paper copy of the bill and walked back to her desk and typed some things into the computer and then walked back over to where I was standing and handed me a new bill. She did not explain anything as to why things were initially different. This is just not the type of service I would expect to receive at a large dealership. I felt that Deborah did not want to help me from my arrival all the way to the end of my appointment. I will likely not go back to this dealership for any services and I would definitely not work with Deborah again. More

Went to get my 2023 truck serviced. For one they charged me for my oil change even though It’s supposed to be prepaid and they didn’t do the tire rotation they were supposed to do For one they charged me for my oil change even though It’s supposed to be prepaid and they didn’t do the tire rotation they were supposed to do More

Jared does an excellent job every time I visit! I wouldn't go anywhere else! I wouldn't go anywhere else! More

The wait time is ridiculously long. I spent 6 hours there. On the email I was told that it would take 2-3 hours. In addition, the actual payment is way higher than I was offered in adva I spent 6 hours there. On the email I was told that it would take 2-3 hours. In addition, the actual payment is way higher than I was offered in advance. More

Do you have quality control reps. Second time I take my car gol oil change service, rotation of tires and there is not enough oil in the car. Second time I take my car gol oil change service, rotation of tires and there is not enough oil in the car. More

I brought my 4Runner in for an alignment. Toyota wasn’t able to get the caster in spec. My truck has a 1.5 inch lift so it should t be hard to achieve. The before after adjustment was almost Toyota wasn’t able to get the caster in spec. My truck has a 1.5 inch lift so it should t be hard to achieve. The before after adjustment was almost no different than the before adjustment so I’m not really sure what they were doing with my truck for over 4 hours. I left the dealership with a bad alignment and $80 lighter in my pocket. It’s obvious my truck had a small lift so if you’re not cable of aligning lifted vehicles then tell me at the door so I don’t waste my time and money. Really not satisfied with the service. More

Should be made more clear where to wait while service is completed. I waited unnecessarily for twenty minutes after receiving text car ready for pickup. I was told to wait, but not clear where to wait. completed. I waited unnecessarily for twenty minutes after receiving text car ready for pickup. I was told to wait, but not clear where to wait. More

Great customer service! for now on,I will take my car to your dealership,recommend to anyone.Thanks, for now on,I will take my car to your dealership,recommend to anyone.Thanks, More

Muy mala ,me demore 3:45 horas para un simple cambio de aceite, demasiado mala aceite, demasiado mala More

They explain everything, make the experience really easy (from opting out/in to suggestions, picking up the vehicle, etc). (from opting out/in to suggestions, picking up the vehicle, etc). More