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Toyota of North Austin - Service Center

Austin, TX

4.1
1,254 Reviews

1,254 Reviews of Toyota of North Austin - Service Center

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November 29, 2023

Probably not all their fault, but, I dropped off an immaculately clean, always garaged, one owner 1993 supra to be worked on, and I picked it up today, after them having it for seven weeks, and it was More

by BigAl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
Nov 30, 2023 -

Toyota of North Austin responded

We sincerely appreciate the chance you have given us to serve you and apologize for any inconvenience this may have caused. I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com to learn more about your visit. Josie Easter 512-323-1355

November 28, 2023

This was the nicest service department I have ever dealt with. Mr. Casey was so kind and never made me feel as if I shouldn't be asking the question I was. Also, that coffee machine is so tasty! More

by edearman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Elliott
Dec 01, 2023 -

Toyota of North Austin responded

It's fantastic to hear that you had a great experience and that Mr. Casey provided kind assistance! We are glad you enjoyed the coffee as well. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Toyota of North Austin has one of the best people and they do an excellent job and are consistently reliable providing top notch customer service More

by sfact34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 30, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Fast and great service. Will be coming again. Wait time was low and will be coming again. More

by Orlando0213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod
Nov 29, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had a fast and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Attentive and friendly It is the closest dealership to my house, they have always treated me very kindly. More

by danirey26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadir Nolasco
Nov 30, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had an attentive and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 26, 2023

Excelente atención de omar , encontró el. problema y me lo resolvio, gracias mil a todos de la toyota north austin More

by Ricardo Quemba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 29, 2023 -

Toyota of North Austin responded

¡Es fantástico saber que tuvo una gran experiencia y que Omar le brindó ayuda útil! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

November 25, 2023

Great service Rafael excellent service advisor and in and out in a timely manner. Thanks More

by mary.moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Nov 28, 2023 -

Toyota of North Austin responded

It's fantastic to hear that you had a great experience and that Rafael provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Customer service is not this dealership strong point. I was promised services that did not occur and was not kept informed in a timely manner about when and if services could be provided. The whole exper More

by sonle6364
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know name
Nov 27, 2023 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Toyota of North Austin responded

I apologize that you experienced an issue with your service visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Josie Easter 512-323-1355

November 22, 2023

Efficient and professional. Excellent warranty. Always takes good care of my Toyota auto needs. Repeat customer. More

by flmcbride2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Clarke
Nov 28, 2023 -

Toyota of North Austin responded

We are thrilled to hear that you had an efficient and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Omar did an amazing job. He helped me for my 10k maintenance and it was getting dark, a day before thanksgiving he showed total care. Worked on it very fast less than an hour More

by Zaskia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Nov 28, 2023 -

Toyota of North Austin responded

It's fantastic to hear about your positive experience with Omar during your 10k maintenance at the dealership, especially considering it was getting dark on the day before Thanksgiving. Providing such dedicated care and swift service in less than an hour is truly impressive! Thank you for your business.

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