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Toyota of North Austin - Service Center

Austin, TX

4.1
1,254 Reviews

1,254 Reviews of Toyota of North Austin - Service Center

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October 25, 2023

The best people. Walter was very nice. I recomend for everyting. Good job guys. I feel familiar in Toyota of Noth Austin. More

by noraidainojosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez
Nov 01, 2023 -

Toyota of North Austin responded

It's wonderful to hear that you had such a positive experience at Toyota of North Austin and that Walter was very nice. Feeling like part of the Toyota of North Austin family is a great testament to our customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

I have been a patron of this dealership for 5 years and they have consistently shown great quality of service and efficiency in the way they handle their service department. I always know I'm in good hands More

by lta79gold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez
Oct 25, 2023 -

Toyota of North Austin responded

It's fantastic to hear that you've been a loyal customer of Toyota of North Austin for 5 years and that you consistently receive great quality of service and efficiency in our service department. Knowing that you always feel like you're in good hands is a testament to their commitment to our customers. Your continued satisfaction and loyalty are much appreciated!

October 24, 2023

Arielle was super awesome and helpful! This is the rest of my fifteen words required, thank you! More

by Kylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle
Oct 31, 2023 -

Toyota of North Austin responded

It's wonderful to hear that Arielle was super awesome and helpful. Your feedback is appreciated, and thank you for your kind words!

October 24, 2023

The advisor was professional and friendly, was a great visit. Will definitely go back and will recommend others to do the same. More

by s.garcia777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico,service department
Nov 01, 2023 -

Toyota of North Austin responded

A professional and friendly advisor, along with a great visit, can make a significant difference in the overall service experience. We are delighted to hear that you plan to return and recommend others to do the same. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Since they are getting ready to delete my previous review because it mentions going somewhere else, …and it won’t let me “edit it to keep it posted” here I am. Customer service leaves a LOT to be desired More

by MikeyV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Oct 27, 2023 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 23, 2023

Good service ,professional,good fallow up. they offer me ride back to my home while waiting for my car to be serviced. More

by hakim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Oct 25, 2023 -

Toyota of North Austin responded

It's great to hear that you received good service with professionalism and efficient follow-up. Providing transportation while you wait for your car to be serviced is a convenient and thoughtful gesture. Your positive experience and the dealership's services are appreciated!

October 17, 2023

Horrible customer service. I wasn’t sure where to check in. Finally I was helped and the team member had my ticket mixed up with someone else. When I got back in my car after m More

by HJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Oct 18, 2023 -

Toyota of North Austin responded

I apologize that your latest visit to our service center was less than satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com Josie Easter, Customer Relations Director 512-323-1355

October 16, 2023

Muy buena atencion , exelente trabajo, me siento agradecida con el servicio prestado. Trabajo en tiempo aceptable, la espera valió la pena. Felicidades. More

by nohemiemiliatg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Empleado Martin.
Oct 17, 2023 -

Toyota of North Austin responded

¡Apreciamos mucho sus amables palabras! Es fantástico saber que recibió muy buena atención, excelente trabajo y que se siente agradecido por el servicio brindado. Nos esforzamos por brindar un servicio excepcional y está claro que su experiencia fue un éxito. Su satisfacción es nuestra prioridad y estamos aquí para brindarle servicio y soporte de primer nivel. ¡Gracias por elegirnos! Felicitaciones por una visita exitosa.

October 16, 2023

Great coffee. This morning in and out in less than an hour. Thank you, keep it up. More

by Ranger Tony
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YK Lee
Oct 17, 2023 -

Toyota of North Austin responded

We're delighted to hear that you enjoyed our great coffee and had a quick and efficient visit, in and out in less than an hour. Your time is valuable, and we appreciate your feedback. We're here to ensure your experience is convenient and enjoyable. Thank you for choosing us, and we'll certainly keep up the good work!

October 15, 2023

The service representatives are so polite and patient. The service here is fast and high quality. More

by bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle Contrer, William Manella
Oct 17, 2023 -

Toyota of North Austin responded

We greatly appreciate your positive feedback! It's wonderful to hear that our service representatives are polite and patient and that you've experienced fast and high-quality service. Your satisfaction is important to us, and we're here to continue providing you with excellent service. Thank you for choosing us!

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