Toyota of North Austin - Service Center

The communication is not great and the staff was not being clear about the price being clear about the price More

It is easy working with this dealership. They keep you informed and get the work done quickly. If you go early in the day, you get donuts. They keep you informed and get the work done quickly. If you go early in the day, you get donuts. More

I’ve never had such a frustrating experience at a dealership. Poorly run and disorganized. I scheduled an appointment several days in advance and they assigned me to a technician who wasn’t even the dealership. Poorly run and disorganized. I scheduled an appointment several days in advance and they assigned me to a technician who wasn’t even there that day… so nobody ever updated me about the status of the vehicle. I kept texting and calling the number they gave me (for a service tech who wasn’t even there?) with no response. When I was FINALLY able to get ahold of someone (they don’t respond to voicemails on the generic service center line so I had to just keep calling until I got a live person), their response was “oh we are so glad you called. We didn’t know whose car that was”. My dad called to try and talk to someone about the suggested repairs and was met with the same issue where they kept forwarding him to someone who wasn’t even there. Naturally, they tried to upsell me on the recommended repairs (replacing entire parts instead of fixing them which would be way cheaper). If I’d done it their way it would have effectively totaled my car. More

Matt Stolarz always is prompt and courteous. He handles all my vehicles with the same enthusiasm. He handles all my vehicles with the same enthusiasm. More

Terrible and misleading management. A Stealership is a better term than dealership . They charge hidden fees. I was quoted just an oil change, and then when I got to the dealership, the A Stealership is a better term than dealership . They charge hidden fees. I was quoted just an oil change, and then when I got to the dealership, they charged me $280. $180 for an inspection fee that they didn't ever once tell me about. And then a $30 miscellaneous fee with no description. So the quote they gave for just the oil change didn't include $130 of hidden fees. I definitely don't want to buy a Toyota in the future because of how their service centers are. More

Hey I've always thought Angel Rodriguez in your service area was great and he continues to be great. Mr Luckey is new but did good. So I only can speak to the service department this year or this survey bu area was great and he continues to be great. Mr Luckey is new but did good. So I only can speak to the service department this year or this survey but overall doing good and really appreciate the shuttle rides back to my house and then they picked me up and brought me to your dealership so I could pay the $1500 bill. Right now within my extended family we have three dealerships working on our cars and you're doing the best. More

Matt from service was great! Very professional and honest. Got my car serviced and it’s working great! Very professional and honest. Got my car serviced and it’s working great! More

Travis was amazing, took care of me right away and contact me as soon as my car was ready. Thank you contact me as soon as my car was ready. Thank you More

It was quick and flawless service. Really appreciate it, thank you Loren Pennebaker. Hope to see you again!! Really appreciate it, thank you Loren Pennebaker. Hope to see you again!! More

It was quick and seamless, the service tech was knowledgeable and kept me apprised with his suggestions knowledgeable and kept me apprised with his suggestions More