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Toyota of North Austin - Service Center

Austin, TX

4.1
1,256 Reviews
Call Service Center (512) 458-2331

1,256 Reviews of Toyota of North Austin - Service Center

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September 20, 2023

The work was done satisfactorily by the tire being replaced. I had to make a phone call to the El Paso Toyota dealership for clarification but all went well in the end. Thank you. More

by cello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris is the name i have but no last name. He may be in the Tire Dept. Sorry, I don't have a last name.
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Sep 23, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 19, 2023

Everyone from the greeters, service advisors, to the technicians were professional. I have no doubt that my car was serviced to the highest level. Shout out to Yadir. He made the whole process feel stre More

by asiller13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yadir Nolasco
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Sep 23, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Yadir and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 17, 2023

Manager, Angel, is the best thing about the service department. He is very kind, caring and informative. I wouldn't be coming here if not for him. Service has changed since new ownership and not for th More

by talkcritter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel, Walter Sanchez
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Sep 22, 2023 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize for the changes in service and offerings. I would like an opportunity to fix this and to earn your business, please contact me at joserodriguez@toyotaofnorthaustin.com. I look forward to speaking with you. Jose Rodriguez Assistant Service Manager

September 15, 2023

Went today for a maintenance checkup, what should’ve been an hour only lasted a couple of minutes. Everyone was super nice and polite. Explained everything that they were going to do to my car as well let me More

by melissa.rives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krishana Matthews
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Sep 24, 2023 -

Toyota of North Austin responded

When it comes time to service your vehicle, it is our pleasure to make it convenient and efficient for you. It would be our pleasure to assist you again in the future!

September 15, 2023

Went in last minute to get vehicle checked and they saw me with no issues. I did have to leave my van overnight but they were able to find what was wrong and get it fixed. Zach my advisor kept me up to dat More

by drvaldez79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Pleasant
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Sep 24, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Zach and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 14, 2023

Their service department has improved since the changeover from Charles Maund to Toyota of North Austin. More

by Darin W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati Lucky
Report | Print
Sep 17, 2023 -

Toyota of North Austin responded

Toyota of North Austin appreciates that you noticed our change. We are grateful for your patronage. We look forward to having the pleasure of serving you again!

September 14, 2023

Exceptional service, the guy was very down to earth, provided more service than I expected on the vehicle. More

by blackhole182017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember is was in the service area.
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Sep 19, 2023 -

Toyota of North Austin responded

We're thrilled to hear about your exceptional service experience! Providing service that goes above and beyond expectations is what we aim for. It's wonderful to know that the person assisting you was down to earth and exceeded your service expectations. Thank you for choosing us, and we appreciate your feedback!

September 13, 2023

Pero hoy salí disgustada porque me ensuciaron el asiento del pasajero ,el señor que me atendió tuvo que limpiarlo. More

by vivianvelazquez
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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September 13, 2023

On visit waited 40 min for svc consultant to inboard car, not great! Need to improve! More

by jguerra2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
September 13, 2023

With out an appointment Nikati Luckey helped me get in and out. Great service. Five stars. More

by jennyleabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikati Luckey
Report | Print
Sep 17, 2023 -

Toyota of North Austin responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Nikati provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

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