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Toyota of North Austin - Service Center

Austin, TX

4.1
1,256 Reviews

1,256 Reviews of Toyota of North Austin - Service Center

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August 28, 2023

Servicing took less than an hour and made sure to give me amazing customer service! More

by Rosemary
Recommend Dealer
Yes
Employees Worked With
Casey
Aug 31, 2023 -

Toyota of North Austin responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 27, 2023

Customer service does not appear to be a high priority. The focus is placed on making money rather than gaining a loyal, repeat customer base. This was not the case when I purchased my vehicle, however, mu More

by Sharlotte Herring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
Nov 08, 2023 -

Toyota of North Austin responded

Thank you for your feedback about the customer service you received because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Josie Easter 512-323-1355 jeaster@toyotaofnorthaustin.com

August 27, 2023

Lucky was great and kept me updated on the progress of the service. I loved the written explanation of the necessary work. I could decipher what was being done much better in written form in a text messag More

by margie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucky
Sep 10, 2023 -

Toyota of North Austin responded

Thank you for choosing Toyota of North Austin! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 26, 2023

Customer service is always spot on with William Mannella. Appreciate his attentiveness and always being clear about what needs to be done. More

by bgriffith2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Mannella
Sep 05, 2023 -

Toyota of North Austin responded

We are thrilled that William provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

August 26, 2023

Travis Z. is amazing! He's always so helpful and always goes above and beyond to take care of my car and I! Thank you! More

by flaireflynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Zetka
Sep 06, 2023 -

Toyota of North Austin responded

We are thrilled that Travis provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

August 26, 2023

Always on point and helpful with all information. Hunter will provide detailed information! All other employees just need to be more friendly around More

by Asanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Sep 06, 2023 -

Toyota of North Austin responded

Thank you for your kind words for our staff, we appreciate it!

August 26, 2023

Great service and customer care, The cost for the services are unmatched. Mr Jones helped me a lot to get all the proper services for my vehicle. More

by Juan Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Sep 06, 2023 -

Toyota of North Austin responded

We are thrilled that Mr. Jones provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 25, 2023

Came for maintenance. Left with oil change and some more maintenance to have done and that I came to do. It was not a walk it, I took a proper appointment. Very annoye More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Sanchez
Nov 08, 2023 -

Toyota of North Austin responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Josie Easter 512-323-1355 jeaster@toyotaofnorthaustin.com

August 25, 2023

Did good with car inspection but took unreasonable amount of time. I checked in for multi-point inspection at 8 am. I had an important meeting 11:30 am. They promised to complete before it. But they ended up More

by MZ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikita Luckey
Nov 08, 2023 -

Toyota of North Austin responded

Thank you for your feedback. I apologize that your inspection took too long and made you miss your meeting. After reviewing your situation, we want to make things right. While we can't turn back time, we can at the very least fill your tank or provide you with a complimentary oil change. Please give me a call at 512-323-1355 so we can make things right. Josie Easter 512-323-1355 jeaster@toyotaofnorthaustin.com

August 24, 2023

Quick, easy,friendly staff,comfortable waiting area, available space for laptops, offers drinks,food,shuffle More

by shortnstack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Davis, service
Aug 26, 2023 -

Toyota of North Austin responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business. We look forward to the opportunity to assist you again in the future.

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